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Dyson AM03 Fan
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Replacing the remote control battery
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Issue resolved
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AM03
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Troubleshooting
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Power or electrical issue
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Airspeed won't change
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Issue resolved
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Remote control doesn't work
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Test the machine
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Issue not resolved, please speak to our Customer Support Team
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Test the machine
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Main body
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Remote control doesn't work
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Machine will not turn on
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Machine will not turn on
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Issue not resolved, please speak to our Customer Support Team
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Unusual noise
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Performance
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Airflow not as powerful
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Airflow not as powerful
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There's a problem with the oscillation
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My machine is not oscillating
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Remote control
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The oscillation won't turn off
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Remote control
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Battery
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Test the machine
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Main body
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Visible issue
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No power but the LED is on
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LED won't disappear
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LED won't appear
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LED won't appear
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How to assemble your Dyson machine
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Issue resolved
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How to use your appliance
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How to adjust the loop height
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How to use the controls on the machine
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How to find the serial number
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How to tilt the loop
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User guide
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How to use the remote control
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Cleaning the machine
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Please select the appropriate option
Replacing the remote control battery
Replace the battery with type CR 2032.
Please follow the steps in the video.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Ensure the correct button on remote is being pressed
On/Off

Airflow

Oscillation

Point the remote directly at the front of the machine while pressing the button.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Replace the battery
Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.
Test the machine
Use the middle control toggle to adjust the speed of the airflow.

Does the airspeed change using the controls on the machine?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Try the button on the Main body.
On/Off

Oscillation

Airflow

Do the controls on the machine itself work?
Ensure the correct button on remote is being pressed
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Ensure the correct button on remote is being pressed
On/Off

Airflow

Oscillation

No power
Check that the household electrics are on.
Check the plug and power cord for signs of damage.
Try the machine in a different plug socket.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Check for blockages
Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

Check the loop and telescope for any debris or blockages.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Reassemble and test the machine.
Please select the appropriate option
The fan has a strong, smooth airflow when switched on. The airflow should be strong enough to lift a sheet of newspaper past 45 degrees.
Hold a newspaper approximately 2 meters (6' 6'') away from the product with the airflow control dial turned to maximum.

Remove the loop amplifier from the telescopic stand by pulling gently on the loop.

Remove the telescopic stand from the Main body by turning the telescope anti-clockwise.

Check the loop and telescope for any debris or blockages.

Ensure the seal is not damaged or missing and no debris visible around the Main body.

Reassemble and test the machine.
Test the machine
Before switching on, please make sure the fan is positioned so that the airflow or oscillation is not obstructed.
Switch the machine on.
When in the ‘on’ position the ON/OFF button should have a blue LED light surround.
Please select the appropriate option
Check the feet are attached correctly
Ensure all the feet are attached to the base of the machine.
Place the fan on a flat, non-slip surface.

Ensure the correct button on remote is being pressed
On/Off

Airflow

Oscillation

Ensure the correct button on remote is being pressed
On/Off

Airflow

Oscillation

Point the remote directly at the front of the machine while pressing the button.
Select a different option on the remote
Point the remote directly at the front of the machine while pressing a different option.
Change the remote battery
Replace the battery with type CR 2032.
Please follow the steps in the video.
Test the machine
Switch off and unplug the machine.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Wipe the machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush

Please select the appropriate option
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the machine
This issue can occur if the machine is running and the power is cut e.g. plug pulled out, power cut etc.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Unplug the machine for at least 5 seconds or until the LED goes out.
Plug the machine back in and retest.
Test the remote control
Point the remote directly at the front of the machine while pressing the button.
On/Off

Airflow

Oscillation

Assemble your machine
Lower the Main body onto the base, aligning the arrows.
Turn the base clockwise until it clicks into place.

Lower the telescope onto the base, aligning the arrows.
Once aligned, turn the telescope clockwise to lock.

Lower the loop amplifier onto the telescope.
The remote control can be magnetically attached to the top of the loop.

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Power
To operate, point the remote control toward the front of the base and press the standby ON/OFF button.
Alternatively press the standby ON/OFF button on the Main body.
Please note, the remote control can be magnetically attached to the top of the loop.

Oscillation
Toggle oscillation on or off with the remote.

Airflow
Airflow can be set by the airflow buttons on the remote.

Adjust the loop
Lift or push air loop up or down for required airflow height.

- This is the Standby button on the appliance and it is used to turn the machine on/off.
- This is the oscillation button on the appliance and it is used to start/stop the fan turning.
- This is the central airflow control on the appliance and it is used to adjust the speed of the airflow.

Serial number location
The serial number can be found on the base of the machine.

How to tilt the loop
Gently move the loop backward or forward for the required airflow angle.

Do the other buttons on the remote work?
On/Off

Oscillation

Airflow

Do not use polish or detergent on any part of the machine.
Cleaning your Dyson machine
The following areas should be checked and cleaned to maintain the machine's performance.
Loop amplifier - clean with a dry or damp cloth.
Main body - clean with a dry cloth
Shroud - clean with a dry cloth or soft brush
Further help
Dyson AM03 Fan