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Dyson DC14 Total Clean

Let's get your machine working.

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How to attach the wand, hose and accessories

Push back the wand cap and pull the metal tube from inside the wand upwards, until it locks into place.

Image showing to release the wand from the machine.

Press the wand release catch and remove the wand handle and hose from the machine.

To separate the wand from the hose, press the release buttons located on the wand handle and pull the hose and wand apart.

Push the accessory tool onto the plastic cuff on the end of the wand or hose using a twisting action, to ensure that the tool is fitted correctly.

Image showing where to connect the crevice, dusting brush and stair tool.

Is there anything else we can help you with?

Please select the appropriate option

How to empty the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing to empty the bin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select Step by step.

Is there anything else we can help you with?

Washing the filter

Remove the clear bin and cyclone top from your machine by pressing the cyclone release catch. Check to ensure the entry seal is not missing or damaged.

Image showing how to remove the bin from the machine.

Lift the filter release catch to remove the filter from the machine.

Image showing how to remove the filter from the cyclone.

Lift the filter out of the machine.

Image shows to pull out the filter from the cyclone top.

Wash both parts in cold water only.

WARNING: Do not use detergent. Do not wash in a dishwasher or washing machine.

Image shows how to clean the filter.

Leave filter to dry in a warm place until the filter is completely dry.

WARNING: Do not dry filter in a tumble dryer, microwave, oven, or an open flame.

Image shows filter drying instructions.

Ensure the filter is completely dry before replacing in the machine.

Image shows to replace the filter back in to the cyclone.

Filter should be washed at least once every 3 to 6 months.

The post-motor filter located under the clear bin should last the lifetime of the machine and does not need to be washed.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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How to clean the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing to empty the bin.

Release the bin from the cyclone by pressing the release catch.

Images showing how to separate the bin and the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector. Do not get any part of the cyclone assembly damp or wet.

Image showing how to clean the cyclone.

You can use cold water to clean the clear bin. Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the centre of the clear bin base to close before placing back on the machine.

Is there anything else we can help you with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Image showing how to uncap the wand cap.

Turn the machine on and place your hand of the end of the wand.

Is the suction strong or weaker than normal?

Does the machine stand upright?

Keep your hands and clothing away from the brush bar area at all times.

Check the brushbar

Tilt the machine back into the vacuuming position.

Check that the arrow on the brushbar control clutch moves forward to the carpeted floors position.

Imaging showing how to recline the machine in to the vacuuming position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the brushbar is spinning.

Image showing the brush bar control on the machine.

Does the brushbar turn with the power on?

Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons.

Image showing how to remove the inspection valve.

Check for blockages:

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch on. Place your hand over the airway inspection and test the suction.

Is the suction strong or weaker than usual?

Turn off and unplug the machine before proceeding.

Check the cleaner head.

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener a quarter turn to the left. Remove the soleplate.

Image showing the location of the three fasteners to remove the soleplate.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.

Image showing how to clear any hairs or threads from the brush bar.

Check the internal hose for blockages or/and damage. Both ends of the internal hose pull away. If the internal hose is split, choose 'part broken'.

When re-fitting push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Image showing to check for blockages inside the internal hose located underneath the cleaner head.

Re-attach the soleplate by first lining it up at the front, and then securing the three fasteners.

Images showing to align the soleplate and fit back on to the cleaner head.

Re-test the machine.

Has checking the cleaner head resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check to ensure entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary.

Image showing to check for blockages around the cyclone inlets.

Check the bin and cyclone:

Check to ensure the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Empty bin and ensure the bin base remains open.

Image showing to empty the bin.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Image showing how to separate the bin and the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Image showing how to clean the cyclone.

Has checking the duct, bin and cyclone resolved the problem?

Washing the filter

Please follow the steps in the video to wash the filter.

For a step by step guide, please select step by step.

Has washing the filter resolved the problem?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages, and remove as necessary

Check the bin and cyclone:

Check to ensure the entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary

Empty bin and ensure bin base stays open.

Image showing to empty the bin.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Image showing how to separate the bin and the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Image showing how to clean the cyclone.

Re-assemble and test the machine.

Has checking the duct, bin and cyclone resolved the problem?

Check the cleaner head.

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener a quarter turn to the left. Remove the soleplate.

Image showing the location of the three fasteners to remove the soleplate.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary.

Image showing how to clear any hairs or threads from the brush bar.

Inspect the internal hose blockages or/and damage. Both ends of the internal hose pull away. If the internal hose is split choose 'part broken'.

When re-fitting, push firmly and turn side to side to connect and ensure both ends of the hose are fitted securely.

Image showing to check for blockages inside the internal hose located underneath the cleaner head.

Re-attach the soleplate by first lining it up at the front, and then securing the three fasteners.

Images showing to align the soleplate and fit back on to the cleaner head.

Re-test the machine.

Has checking the cleaner head resolved the problem?

Test the brushbar

Please keep your hands and fingers away from the brushbar when completing this test.

Check the clutch control dial moves to Auto Brush On when the machine is tilted backwards in the vacuuming position.

Image showing the brush bar control on the machine.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on.

Imaging showing how to recline the machine in to the vacuuming position.

Is the brushbar spinning now?

Check the cleaner head.

Turn off power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener a quarter turn to the left. Remove the soleplate.

Image showing the location of the three fasteners to remove the soleplate.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair or fibres from the brushbar if necessary, and check if the belt has been damaged.

If the belt is slack or broken, the issue could be resolved by booking a repair. If the brushbar has snapped, this issue could be resolved by booking a repair.

Image showing how to clear any hairs or threads from the brush bar.

Re-attach the soleplate by first lining it up at the front, and then securing the three fasteners.

Images showing to align the soleplate and fit back on to the cleaner head.

Re-test the machine.

Has checking the cleaner head resolved the problem?

Is a part damaged?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Turn off and unplug the machine before proceeding.

Checking the upright lock

The video may show a different variant although the process remains the same.

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

Recline the machine back until it lies flat on the floor, and then stand behind it.

On the right side, by the back wheel you will find the valve pipe carriage.

Check to ensure that the entry seal is not missing or damaged.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage.

Lock the valve carriage into place by placing two fingers under the valve and pulling straight up towards the ceiling until you hear it click into place.

Re-test the machine.

Has checking the upright lock resolved this problem?

Airway inspection checks

Remove the valve pipe near to the base of the machine, using the two buttons. Check to ensure the entry seal is not missing or damaged.

Image showing how to remove the inspection valve.

Checking for blockages

Check the valve pipe for blockages and remove if necessary.

Check the seal on the valve pipe for any damage.

Check the seal on the machine for any damage.

Plug the machine in and switch on. Place your hand over the airway and test the suction.

Is the suction strong or weaker than usual?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check to ensure the entry seal located on the left side of the duct is not missing or damaged.

Check the entry pipe and exhuast pipe on the main duct for any blockages and remove as necessary.

Image showing to check for blockages around the cyclone inlets.

Check the bin and cyclone:

Check to ensure the cyclone entry seal is not missing or damaged.

Check both entry inlets on the clear bin and cyclone for blockages and remove as necessary.

Empty bin, ensure bin base stays open.

Image showing to empty the bin.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Images showing how to separate the bin and the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Image showing how to clean the cyclone.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Checking the hose

Please re-fit the valve pipe before continuing.

Disconnect the wand from the hose. Stretch out the hose and check for any splits. If the hose is damaged, choose 'part broken'.

Plug the machine in and switch it on. Place your hand over the end of the hose and test the suction.

Is the suction from the hose strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Checking the wand

Look through the wand. You should see light shining through. If not, remove the blockage.

Connect the wand to the hose and test the machine.

Has checking the wand resolved the problem?

Checking the U-bend and hose

Unclip the u-bend airway inspection, which is located at the base of the hose, below the valve pipe.

Check for blockages and remove as necessary. If the u-bend is missing or damaged, choose 'part broken'.

Images shows to check the U-bend for any blockages.

Remove the bin from the machine.

Image showing how to remove the bin from the machine.

Remove the hose from the machine - the hose release is located at the front.

Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages and remove as necessary.

Image showing how to remove the hose.

Re-assemble the machine, ensuring the hose and u-bend click into place. Re-test the machine.

Has checking the hose and u-bend resolved the problem?

Test without the bin and cyclone

Plug the machine in at the wall.

Remove the bin and cyclone.

Image showing how to remove the bin from the machine.

Turn the machine on.

Is the rattle still present with the bin removed?

Check duct, bin and cyclone

Turn the machine off and remove the cyclone and bin assembly.

Image showing how to remove the bin from the machine.

Check the duct:

Check the entry seal located on the left side of the duct is not missing or damaged

Check the entry pipe and exhaust pipe on the main duct for any blockages and remove as necessary

Image showing to check for blockages around the cyclone inlets.

Check the bin and cyclone:

Check the entry seal is not missing or damaged

Check both entry inlets on the clear bin and cyclone for blockages, and remove as necessary

Empty bin, ensure bin base stays open.

Image showing to empty the bin.

Release the clear bin by pressing the bin release catch on the front of the cyclone.

Images showing how to separate the bin and the cyclone.

Clean cyclone shroud as necessary and check the cyclone seal is not missing or damaged.

Image showing how to clean the cyclone.

Re-assemble and test machine.

Has checking the duct, bin and cyclone resolved the problem?

Test the wand

The rattling noise may be cause by a blockage in the machine, therefore the following blockage checks should be carried out.

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Image showing how to uncap the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap.

Image showing how to uncap the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Check the brushbar control

Keep your hands and clothing away from the brushbar area at all times.

Tilt the machine back into the vacuuming position.

Check that the arrow on the brushbar control clutch moves forward to the carpeted floors position.

Image showing the brush bar control on the machine.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the brushbar is spinning.

Has checking the brushbar control resolved the problem?

Check the cleaner head.

Turn off the power, lay the machine flat on the floor and turn over so that the base can be viewed.

Using a coin, turn each fastener a quarter turn to the left. Remove the soleplate.

Image showing the location of the three fasteners to remove the soleplate.

Carefully remove any blockages from the brushbar using a pair of scissors to cut away any hair and fibres from the brushbar if necessary, and check if the belt has been damaged.

Image showing how to clear any hairs or threads from the brush bar.

Re-attach the soleplate by first lining it up at the front, and then securing the three fasteners.

Images showing to align the soleplate and fit back on to the cleaner head.

Re-test the machine.

Has checking the cleaner head resolved the problem?

Check the plunger

The brushbar in the mini turbine head is powered by the airflow, so a blockage in the machine or turbine head may cause the brushbar to stop spinning.

Pull the plunger into the "out" position for vacuuming carpets.

Turn the machine on.

If the mini turbine head is damaged, choose 'part broken'.

Has checking the plunger resolved the problem?

Check the mini turbine head for blockages

Ensure the machine is turned off before carrying out tests.

Undo the 2 soleplate fasteners and remove the soleplate from the mini turbine head.

Remove each side of the brushbar by sliding each half out from the sides of the mini turbine head.

Clear any thread or debris.

Check both of the metal shafts for blockages and ensure that they rotate freely by hand.

Inspect the duct on the underside of the turbine head for blockages and remove if necessary.

Re-insert both brush parts.

When replacing the brushbars please ensure that both of the arrows on the brushbars are pointing in the same direction, towards the rear of the tool

Replace soleplate and lock both fasteners.

Ensure a flush connection of the top of the soleplate before lowering downwards

Re-attach the turbine head and turn the machine on.

Has checking for blockages resolved the problem?

Check mini turbine head

The mini turbine head will work if the suction is strong. This issue could be resolved by carrying out performance checks or washing the filter.

If the mini turbine head is damaged, choose the order option.

Is the mini turbine head damaged?

Please select the appropriate option

Test the wand

Make sure the machine is standing in the upright position.

Pull back the wand cap

Image showing how to uncap the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than normal?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out, unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Cleaning

This issue could be resolved by cleaning the bin and cyclone and washing the filter.

How to clean the bin and cyclone

Remove the bin assembly by pressing the catch on top of the carry handle.

Image showing how to remove the bin from the machine.

Push the button to release dust directly into a dustbin or bag.

Image showing to empty the bin.

Release the bin from the cyclone by pressing the release catch.

Images showing how to separate the bin and the cyclone.

Clean the cyclone with a dry cloth and shake or tap firmly to remove all dust from inside the fine dust collector.

WARNING: Do not get any part of the cyclone assembly damp or wet.

Image showing how to clean the cyclone.

You can use cold water to clean the clear bin.

WARNING: Do not use detergents or other chemicals.

Ensure the bin is completely dry before attaching back to the cyclone and press firmly on the centre of the clear bin base to close before placing back on the machine.

Has cleaning the bin and cyclone resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Test the suction

If your machine is spitting out dust, this indicates that there is a blockage.

Make sure the machine is standing in the upright position.

Pull the wand cap back.

Image showing how to uncap the wand cap.

Turn the machine on and place your hand on the end of the wand.

Is the suction strong or weaker than usual?

Checking the upright lock

The video may show a different variant although the process remains the same.

The upright lock can become displaced and cause the machine to not stand correctly. This can be easily resolved by following the procedure shown on the video.

Recline the machine back until it lies flat on the floor and stand behind.

On the right side, by the back wheel you will find the valve pipe carriage.

Check the valve pipe is clear of blockages by pressing the push button to remove it from the valve carriage

Lock the valve carriage into place by placing two fingers under the valve and pulling straight up towards the ceiling until you hear it click into place.

Has checking the upright lock resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the cleanerhead

Turn off and unplug the machine.

Lay the machine on its front.

Undo the soleplate by turning the fasteners as far as they will go.

Remove the soleplate and carefully cut away any hairs or fibres using some scissors.

Check the brushbar for signs of damage.

Please select next step

Checking the U-bend and hose

Unclip the U-bend airway inspection, which is located at the base of the hose, below the valve pipe.

Check for blockages and remove as necessary.

Remove the bin from the machine.

Remove the hose from the machine - the hose release is located at the front.

Press the release catch and pull the hose from the back at the same time.

Check the hose at both ends for blockages and remove as necessary.

Re-assemble the machine ensuring the hose and u-bend clicks into place. Re-test the machine.

Has the issue been resolved?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the brush bar

Plug in and switch on the machine.

Recline the machine into the vacuuming position.

Check the brushbar through the window at the front of the cleanerhead.

Does the brush bar spin when the machine is reclined?

Check the brushbar control

Recline the machine back into the vacuuming position.

Check that the arrow on the brushbar control clutch moves forward to the carpeted floors position.

Lay the machine on its side, keeping it in the vacuuming position.

Turn the machine on and check to see if the brushbar is spinning.

Has checking the brushbar control resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check soleplate

Check the soleplate to ensure there is no debris caught in the wheels or any damage/wheels missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Carrying your machine

For your safety do not press the cyclone release catch when carrying your machine.

Image showing how to carry your machine.

To lift the machine use the carrying handle on the cyclone top only.

Is there anything else we can help you with?

Serial number location

The serial number can be found underneath the machine between the wheels.

Image shows where the serial number is located.

Is there anything else we can help you with?

How to vacuum stairs

Always work with the machine at the bottom of the stairs. The hose should stretch to the top of the stairs.

Image showing how to vacuum the stairs safety.

Push back the wand cap and pull the metal tube from inside the wand upwards, until it locks into place.

Press the wand release catch and remove the wand handle and hose from the machine.

Push the accessory tool onto the plastic cuff on the end of the wand using a twisting action, to ensure that the tool is fitted correctly.

Is there anything else we can help you with?

How to use the brushbar

To start vacuuming, push the cleaner head down with the foot and pull the handle towards you.

The brushbar is always off when the machine is upright, and will automatically switch on when reclined.

Imaging showing how to recline the machine in to the vacuuming position.

You can switch the brushbar off by turning the dial to 'Off' or 'Hard floors' once the machine is reclined.

Image showing the brush bar control on the machine.

Is there anything else we can help you with?