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Support for your Dyson Cool™ tower fan Dyson Cool™ tower fan (Black/Nickel)

  • Activate your warranty

    You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

  • Play the video. How to set up your machine.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

Maintaining your machine

  • Play the video. How to clean your Dyson Cool fan.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

  • Play the video. How to replace the battery in your remote.

    Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

Useful tips

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Store the remote

    It attaches magnetically to the top of the machine, button-side down.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Sleep timer

    Set the sleep timer to your desired length. When it reaches zero, the machine will switch to Standby mode. 

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Quick, easy cleaning

    Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Keep your family cool

Projects a stream of smooth, high-velocity air during warmer months.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Replacing the remote's battery

Unscrew the battery compartment, loosen the base and pull to remove. Then replace the battery and secure with the screw.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Smooth oscillation

At the touch of a button, the fan will gently oscillate to cool a wider area.

Accessories and replacement parts

Foot pad

Part No. 919938-01

Replacement foot pads for your Dyson machine

Currently out of stock.

$5.99

Learn more

Base

Part No. 963473-03

Replacement base for your Dyson fan.

$43.99

Learn more

User guide

Part No. 965864-03

Contains instructions on how to set up and use your machine.

Currently out of stock.

$9.99

Learn more

The Dyson warranty

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Expert advice. 6 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Free Dyson parts

    Replacement parts if something goes wrong during your warranty period. 

  • Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

    Please see our Accessibility Statement for more information.

    Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.