Dyson Big Ball Multi Floor | Dyson Big Ball™ canister vacuum | Dyson

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You can get support that's tailored to you, owner exclusives and more when you register your machine.
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Getting started

Play the video. How to set up your machine.

Using your machine

Play the video. How to empty the clear bin.

Play the video. How to empty the clear bin.

Maintaining your machine

Play video: Washing the filter

Play the video. How to reset the brush bar.

Useful tips

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Wash the filter regularly

Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

User guide

Check your user guide online or download a copy.

PDF 3.24 MB

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filter at least once every 3 to 6 months. You can find filter maintenance instructions in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Stair tool

Stair tool

Part No. 967369-01

Velour strips pick up hair and dirt from stairs

$9.99

See more
Quick-release adaptor

Quick-release adaptor

Part No. 967370-01

Connects universal fit tools with Dyson's latest Quick release catches

Currently out of stock.

$9.99

See more
Quick-release mini soft dusting brush

Quick-release mini soft dusting brush

Part No. 908896-02

Easy, vacuum-assisted dusting. With soft nylon bristles to clean delicate surfaces and fabrics.

$35.99

See more

The Dyson warranty

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts

Replacement parts if something goes wrong during your warranty period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Activate your warranty