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Support for your Dyson DC66 upright vacuum Dyson DC66 Animal

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Play the video. How to set up your machine.

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Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to empty the clear bin.

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Please see our Accessibility Statement for more information.

Maintaining your machine

Play the video. How to wash the filters.

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Please see our Accessibility Statement for more information.

Untangling the brush bar

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Please see our Accessibility Statement for more information.

Clearing the brush bar
We demonstrate how to access the brush bar so it can be cleared of tangles.

A video explaining how to fix a Dyson vacuum that won't recline

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Please see our Accessibility Statement for more information.

Fixing a machine that won’t recline
If your upright Dyson vacuum won’t recline, follow our video to troubleshoot the problem.

Useful tips

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Please see our Accessibility Statement for more information.

Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Frequently asked questions

How often does the filter on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

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Comfortable, mess-free grooming for medium- and long-haired dogs

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Articulating hard floor tool

Part No. 920019-01

Swivelling brush head for difficult areas. Nylon bristles remove allergens.

$59.99

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Multi-angle brush

Part No. 917646-01

Multi-angle brush tool makes high-reach cleaning easier

$41.99

Learn more

The Dyson warranty

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Please see our Accessibility Statement for more information.

'How to' videos

To help you get the most from your machine. Quick and easy.

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Please see our Accessibility Statement for more information.

Helpful tips

Tailored reminders that will keep your machine working at its best, for longer. 

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Please see our Accessibility Statement for more information.

Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers. 

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Please see our Accessibility Statement for more information.

Expert advice. 6 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people. 

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Please see our Accessibility Statement for more information.

Free Dyson parts

Replacement parts if something goes wrong during your warranty period. 

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Please see our Accessibility Statement for more information.

Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.