Activate your warranty
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Maintaining your machine
Don't overfill it
Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Safely store tools
Clip accessories onto the storage posts on either side of the vacuum, so you've always got them to hand.
Frequently asked questions
It is recommended that you clean both filters at least once every three months. Filter maintenance instructions can be found in the machine's user guide.
No, the use of an extension cable is not recommended.
Tools to tackle more
Part No. 921001-01
Comfortable, mess-free grooming for medium- and long-haired dogs
Articulating hard floor tool
Part No. 920019-01
Swivelling brush head for difficult areas. Nylon bristles remove allergens.
Part No. 917646-01
Multi-angle brush tool makes high-reach cleaning easier
The Dyson warranty
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts
Replacement parts if something goes wrong during your warranty period.
If we can’t repair your machine, we’ll replace it while it's under warranty.
We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.