Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson DC25 upright vacuum

Dyson DC25 Pink vacuum

Getting started

Play the video. How to set up your machine.
Open video transcript

Using your machine

  • Play the video. How to empty the clear bin.
    Open video transcript
  • Using the tools

    Learn how to make the most of the tools included with your Dyson vacuum cleaner.

  • Switching from carpets to hard floors

    See how to change the settings on your machine for different floor coverings.

Maintaining your machine

  • Play the video. How to wash the filter.
    Open video transcript
  • Fixing a machine that won't stand upright

    Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

  • Clearing a jammed brush bar

    We demonstrate how to access the brush bar so it can be cleared of tangles.

  • Releasing a jammed wand

    If your machine’s wand is jammed in place, our quick video could help you solve the problem.

Useful tips

  • Safely store tools

    Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Don't overfill it

    Keep one eye on the bin and empty it as soon as debris reaches the MAX marker to maintain suction.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.