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Support for your Dyson Purifier Cool Formaldehyde

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Dyson Genuine Filter

    Part No. 965432-01

    Filter for your Dyson Purifier

    $99.99

    See more
  • Remote Control

    Part No. 969154-19

    Currently out of stock.

    $39.99

    See more

  • Maintaining your purifier

    To ensure optimum air purification performance, we recommend replacing your HEPA+Carbon filter every 12 months. Your Catalytic filter never needs replacing.

  • Activate Auto mode

    Select Auto mode and your on-board sensors will intelligently adjust settings according to your air quality.

Voice control. All you have to do is ask.

Using your purifier heater is even quicker and easier with a compatible voice service like Amazon Alexa, Google Assistant or Apple's Siri. You can enable the Dyson skill, or set this up via the MyDyson app. Find out more about voice control.

Try using these voice commands:

"Alexa, ask Dyson to increase fan speed."

"OK Google, ask Dyson to start oscillating."

"Hey Siri, ask Dyson to turn on Night mode."

  • Logo Amzon d"Alexa et Siri d'Apple

MyDyson logo
Phone screen showing video on how to get started with a new purifier.

Expert guides on the MyDyson™ app▴

From quick-start and how-to guides to understanding different modes and screens. All tailored to you and your machines.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

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