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Support for your Dyson HEPA Big+Quiet Formaldehyde purifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Carbon filter

    Part No. 972133-03

    Replacement carbon filter for your Dyson purifier.

    Currently out of stock.

    $99.99

    See more
  • HEPA filter

    Part No. 972132-01

    Replacement HEPA filter for your Dyson purifier.

    Currently out of stock.

    $99.99

    See more

  • How to get your Dyson machine working to its full potential.

  • Replacing the carbon filter

    To keep your carbon filter working effectively, we recommend changing it at least every 12 months, or sooner if necessary.

  • Replacing the HEPA filter

    The fully sealed HEPA filter only needs replacing every ten years.¹ Located in the outer cover, it’s quick and easy to change.

¹Filter life is determined by dividing total dust load capacity by annual dust load. Annual dust load was calculated using GB/T 18801 daily mass formula. Results may vary in practice.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST