Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson HEPA Big+Quiet Formaldehyde purifier

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Carbon filter

    Part No. 972133-03

    Replacement carbon filter for your Dyson purifier.

    Currently out of stock.


    See more
  • HEPA filter

    Part No. 972132-01

    Replacement HEPA filter for your Dyson purifier.

    Currently out of stock.


    See more

  • How to get your Dyson machine working to its full potential.

  • Replacing the carbon filter

    To keep your carbon filter working effectively, we recommend changing it at least every 12 months, or sooner if necessary.

  • Replacing the HEPA filter

    The fully sealed HEPA filter only needs replacing every ten years.¹ Located in the outer cover, it’s quick and easy to change.

¹Filter life is determined by dividing total dust load capacity by annual dust load. Annual dust load was calculated using GB/T 18801 daily mass formula. Results may vary in practice.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST