Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.
Unfortunately we no longer provide servicing or replacement parts for this machine.
How to get your Dyson machine working to its full potential.
The battery cover releases by pushing down on the bottom of the remote. Once you've replaced the battery, the cover should click back into place.
Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.