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Support for your Dyson V11™ cordless stick vacuum

  • Use our step-by-step tool to solve your machine's problem.

  • Genuine Dyson spare parts and accessories for your machine:

  • Filter

    Part No. 970013-02

    Replacement Filter for your Dyson cordless vacuum.

    Currently out of stock.

    $32.99

    See more
  • Additional click-in battery

    Part No. 970938-01

    Additional battery clicks into place to extend run time. Can be charged on or off your machine.

    $199.99

    See more
  • Nickel Torque Drive

    Part No. 970100-05

    High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.

    $142.99

    See more
  • Charger

    Part No. 969350-02

    Charges your vacuum with or without the Docking station

    Currently out of stock.

    $32.99

    See more

  • How to get your Dyson machine working to its full potential.

  • How to wash the filter

    Washing your Dyson filter is quick and easy and keeps your machine performing at its best. Once washed, leave it for at least 24 hours in an area with good airflow, to ensure it's completely dry before returning it to the machine.

  • How to charge your machine's battery

    It's important to fully charge your new machine before using it for the first time, and after every clean. This is because the battery and monitoring system's algorithm 'learns' over time, and fully charging your machine helps it to more accurately calculate and display remaining run time.

MyDyson logo
Phone with MyDyson app showing what's inside a Dyson cordless vacuum.

Get more from your Dyson with the MyDyson™ app▴

Expert guides and content. Machine enhancements and upgrades. Tailored 24/7 support.

The MyDysonTM app is only compatible with select Dyson products. For a list of compatible products, please click here.

  • The service includes labour and spare parts where required (excluding additional accessories and filters), which are guaranteed for 12 months or until service support ends for your machine – whichever is soonest. 

  • Live chat

    Use the ‘Live chat’ button in the bottom left of your screen to talk to a Dyson Expert.

  • YouTube and Social media

  • Phone

    Call us on 1-877-397-6622

    • Mon - Fri: 8am - 7pm, EST
    • Saturday: 9am - 5pm, EST

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