Let's get your machine working
Dyson Purifier Cool Autoreact TP7A (White/Nickel)
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Changing the filter
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Issue resolved
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Replacing the filter - step by step
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More help required
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There is a problem with my machine
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Unusual noise
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Grinding or grating
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Clicking noise
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Issue not resolved, please speak to our Customer Support Team
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Clicking when oscillating
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Humming noise when turned off
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Whining or whistling noise
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Remove both filters
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Replacement part required
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Performance
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The airspeed won't change
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Test the other remote buttons
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Changing the battery
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Replacement part required
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Remote control
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Airspeed not as powerful
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Issue not resolved, please speak to our Customer Support Team
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Issue not resolved, please speak to our Customer Support Team
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The power cord is damaged
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No power to machine
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Airflow but no oscillation
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The oscillation works, but no airflow
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Test the remote control
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Press the button
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Check the remote
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Dusty
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Issue not resolved, please speak to our Customer Support Team
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The filter needs replacing
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Replacing the filter - step by step
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Visible issue
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Reset the machine
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Oscillation problem
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The oscillation won't turn off
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Check other remote functions
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Changing the battery
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Remote control doesn't work
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There is an issue with the display
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VOC and/or NO2 readings do not show
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Less than one hour
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More than one hour
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There is an issue with the display
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Move the machine
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Night mode is not working
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The display will not stay on my selected screen
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My display is reading green but the fan is working at high speed
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My readings are showing in different colours
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The air quality graph shows a flat line
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Humidity readings do not show
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Particulate matter readings do not show
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Temperature readings do not show
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Display icons
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Alert icon
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Indoor air quality - 12 seconds
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Indoor air quality - 24 hours
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Filters
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Indoor humidity
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Nitrogen dioxide and other oxidising gases
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Particulate matter (PM10)
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Particulate matter (PM2.5)
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Indoor temperature
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Volatile organic compounds
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Replacement parts
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HEPA+Carbon filter
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Remote control
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Filter shroud
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User guide
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Getting started
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Getting started - step-by-step
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Using the remote control
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How to use Night mode
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How to use Auto mode
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How to adjust the airflow
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How to assemble your Dyson machine
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Where is the serial number located?
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How to use the information menu
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Replacing the remote control battery
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Replacing the remote control battery - step by step
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Cleaning the machine
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Error codes
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
$99.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-21
Replacement remote control for your Dyson purifier.
$39.99
Remote control
Part no. 969154-21
Replacement remote control for your Dyson purifier.
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Dyson Genuine Filter is not working. You can solve this by ordering a new one below.
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
Dyson Genuine Filter
Part no. 965432-01
<p>Filter for your Dyson Purifier. </p>
$99.99
$99.99
You might need a replacement part.
It looks like the Remote control is not working. You can solve this by ordering a new one below.
Remote control
Part no. 969154-21
Replacement remote control for your Dyson purifier.
$39.99
Remote control
Part no. 969154-21
Replacement remote control for your Dyson purifier.
$39.99
You might need to arrange a visit from a Dyson expert.
It looks like the Filter shroud isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Filter shroud
Part no. 969156-10
Replacement filter shroud for your Dyson purifier.
$39.99
Filter shroud
Part no. 969156-10
Replacement filter shroud for your Dyson purifier.
$39.99
Further help
Dyson Purifier Cool Autoreact TP7A (White/Nickel)
