Let's get your machine working
Dyson V12 Detect Slim
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Troubleshooting
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The LCD screen
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Check inlet
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Clear the bin
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Washing the filter - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Hair screw tool pulsing
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Laser Slim Fluffy™ cleaner head pulsing
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Washing the brush bar
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Fluffy Optic™ cleaner head pulsing
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Washing the brush bar
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Accessory blocked
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Cutting out
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Diagnostic screen
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step by step
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Replacement part required
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Filter wash alert
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Particle count and graph
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Understanding the particle count
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Unusual noise
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Grating or rattle
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Check for blockages
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Select floor tool
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Motorbar cleaner head
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Replacement part required
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Fluffy Optic™ cleaner head
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Replacement part required
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Washing the brush bar
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Replacement part required
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Washing the brush bar
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Replacement part required
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Test the machine
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Check the bin inlet
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Replacement part required
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High pitched whistle
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Replacement part required
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Pick up issues
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Machine is not picking up well
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Power or electrical issue
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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Replacement part required
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No LED
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Inspect display
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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The machine has power but no display
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LED showing
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step by step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Dark spots
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Laser or light not working
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Laser not working
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Laser not working
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Replacement part required
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Check the inlet
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Test another tool
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Replacement part required
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Issue not resolved, speak to our Customer Support Team
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Light not working
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Check the inlet
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Test another tool
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Replacement part required
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The brush bar is not spinning on the floor tool
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Hair screw tool
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Replacement part required
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Laser Slim Fluffy™ cleaner head
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Fluffy Optic™ cleaner head
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Washing the brush bar
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Replacement part required
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Motorbar cleaner head
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step by step
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The reactive suction power isn't working
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Issue not resolved, please speak to our Customer Support Team
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hair screw tool is not working. You can solve this by ordering a new one below.
Hair screw tool
Part no. 972213-02
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
$79.99
Hair screw tool
Part no. 972213-02
Mini de-tangling brush bar picks up long hair and pet hair. Fast.
$79.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622