Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Check base

Check around the base of the machine for any debris or obstructions.

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Turn off power and unplug the machine.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Do the other buttons on the remote work?

Ensure correct button on remote is being pressed to adjust the airflow.

Test the other remote buttons

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Sleep timer

Night mode

App OK, remote control issue

Test airspeed change using the Dyson link app.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Check and clean Main body

Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before beginning these checks.

You can do this by pressing the airflow direction button on the remote control.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Test the remote control

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

Airflow speed

On/Off

Press the ON/OFF button on the Main body of the machine.

Point the remote directly at the front of the machine while pressing the button.

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Test the other remote buttons

Airflow speed

Airflow direction

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check with the Dyson Link app

Open the app and set the machine to oscillate.

If you do not have the Dyson Link app set up, please select 'No' as the next option.

Check remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Check other buttons

Test the other buttons on the remote.

Airflow speed

Airflow direction

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Check with the Dyson Link app

Open the app and set the machine to oscillate.

Point the remote at the base of the purifier and test the controls.

Check if the Dyson Link app is working.

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

The display will not stay on my selected screen

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power source.

Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.

If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Activating the pairing process

Press the power button on your machine.

This will activate the pairing process.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Pairing machine

Please wait while the app verifies the connection with your machine.

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Enter network password

Please enter the network password for your chosen network

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Locate your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Closer connection

Try moving the phone closer to the purifier.

Enable Bluetooth

Please ensure that your device has bluetooth switched on.

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Locating your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Pairing machine

Please wait while the app verifies the connection with your machine.

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Enter network password

Please enter the network password for your chosen network.

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your guarantee.

It is recommended that you keep hold of your proof of purchase.

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information.

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Closer connection

Try moving the phone closer to the purifier.

Bluetooth on

Please ensure that your device has bluetooth switched on.

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Please select at which point the connection failed.

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Airflow direction

This button allows you to change the airflow direction between front or rear flow.

On/Off

The button highlighted will turn the main power to the machine on or off.

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation

The button highlighted will turn the machines oscillation on or off.

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Selecting the correct filter

Your machine will come with both filters.

Please select the filter you need assistance with.

Changing the carbon filters

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a solid green bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Changing the glass HEPA filter

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Activity

Here you can view an overview of the average air quality in your home on a daily or weekly scale.

Air quality

On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)

Product guide

Here you will find useful guides on how to get the most out of your machine:

• Know your purifier
• Quick start
• Lights
• Modes

The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.

Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:

Contact Dyson

Privacy Policy

Licences

App remote

Here you can control your purifier without the need to use the remote;

On/Off/Auto

Airflow

Oscillation

Sleep timer

Night mode

Google and Google Home are trademarks of Google LLC.

Connect your Dyson machine to your Google Assistant-enabled device

Open the Google Home app and tap the plus icon in the top left. Set up a new device and select "Have something already set up?" Search for "Dyson" and tap to select the Dyson Action.

You'll be prompted to link your Dyson account, this is the one you used to connect your machine to the Dyson Link app.

Follow the instructions in the Google Home app to add your Dyson machines.

How does Google Assistant discover my machine?

When you first connect your Dyson machine to the Dyson Link app you'll give it a room name. You'll find a list of pre-set room names in the app, such as 'Bedroom' or 'Kitchen'. Google Assistant uses this room name to identify your machine.

Google Assistant uses this to name your machine in the Google Home app as well.

How do I control an individual Dyson machine?

To control an individual Dyson machine using voice commands, you can either directly name the machine in your command or say the room name the machine is assigned to in the Google Home app.

If you say "Hey Google, enable auto mode in the Bedroom", Google Assistant will identify the machine named 'Bedroom' or a machine in the bedroom and enable auto mode.

Saying "Hey Google, enable auto mode", will enable auto mode for any purifiers in your current room, if the room is set up in the Google Home app.

Disconnecting your machine from the Google Home app

Open the Google Home app and tap the machine you wish to remove.

Tap the settings icon in the top right and select "Unlink Dyson".

When you remove your Dyson machine from a home:

• It will disconnect the device from members in the home
• It will be unlinked from your Google Account
• Data associated with this device will be deleted. Note: Some basic device data may remain associated with the home.

Check Google Assistant can hear you

Google Assistant may not have heard you or recognised your question or command. Make sure you are close enough to your smart home device and speak clearly.

Check Google Assistant can hear you by asking "Hey Google, what did I just say?". Your smart home device should light up when you say "Hey Google ...". If your device has a screen, you'll see it respond.