
Let's get your machine working
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Cleaning the bin and cyclone
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More help required
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Troubleshooting
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Unusual noise
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Issue not resolved, please speak to our Customer Support Team
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Rattle noise
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Strong suction
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Check the floor tool
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Issue resolved
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Check duct, bin and cyclone
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Washing the filters - video
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Washing the filter - step by step
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check the Turbine head
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Check duct, bin and cyclone
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Brush bar not spinning
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Check duct, bin and cyclone
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Washing the filters - video
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Washing the filter - step by step
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Replacement part required
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Replacement part required
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Check Wand handle controls
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Replacement part required
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Replacement part required
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Clear the Brush bar
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Test the Wand
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Check the hose inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Brush bar spins
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Replacement part required
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Check duct, bin and cyclone
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Whistling noise
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Pick up issue
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Power or electrical issue
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Issue not resolved, please speak to our Customer Support Team
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No power
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Less than two hours
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Checking for blockages
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More than two hours
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Hot or dusty smell
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Dusty smell
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Brush bar not spinning
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Brush bar not spinning - step by step
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Replacement part required
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Check duct, bin and cyclone
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Cable won't rewind
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Check the floor tool
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Spitting out dust
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How to assemble your Dyson machine
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Assembling your Dyson machine - step by step
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Issue resolved
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How to empty the bin
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Emptying the bin - step by step
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Quick start guide
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How to use the Mini flat out tool
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How to use the extension tube
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Using the Turbine head - step by step
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Washing the filter
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Washing the filter - step by step
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Please select the appropriate option
Clean the bin and cyclone
Remove the bin and cyclone.

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.
WARNING: Do not use any liquids to clean the cyclone.

Clean the bin
Clean the bin with cold water only.
WARNING: do not use any detergents or polishes on the bin.

Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Test the suction from the extension tube
A rattling noise can indicate that there is something stuck in the machine.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Please select the appropriate option
Floor tool
Flat out tool

Motorhead

Turbine head

Which floor tool are you experiencing an issue with?
Check the floor tool
Check the floor tool openings for blockages and remove if necessary.

Check bleed valve for blockages and remove as necessary.

Has checking the floor tool resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
To maintain your Dyson machine we recommend that you wash your filter at least once a month.
Remove the pre-filter
With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.

Wash the filters
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.

Dry filters
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the Brush bar
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap.
Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar
Carefully remove the Brush bar and clear any debris.

Is the Brush bar spinning?
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Continue with checks
The Brush bar should spin if the suction is strong, so please continue with the performance checks.
If the suction is strong and the Brush bar still doesn't spin, this issue can be resolved by ordering a replacement Turbine head.
Please select the appropriate option
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Wash the filter
Please follow the steps in the video.
Has washing the filter resolved the issue?
To maintain your Dyson machine we recommend that you wash your filter at least once a month.
Remove the pre-filter
With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.

Wash the filters
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.

Dry filters
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check Wand handle controls
Reassemble the machine.

Turn the Brush bar on/off.

Does the Brush bar spin?
You might need a replacement part.
It looks like the Brush bar is not working. You can solve this by ordering a new one below.
Brush bar
Part no. 920325-04
Replacement Brush bar for your Dyson vacuum cleaner.
$32.99
Brush bar
Part no. 920325-04
Replacement Brush bar for your Dyson vacuum cleaner.
$32.99
$32.99
You might need a replacement part.
It looks like the End cap is not working. You can solve this by ordering a new one below.
End cap
Part no. 915137-01
Replacement end cap for your Dyson vacuum cleaner.
$14.99
End cap
Part no. 915137-01
Replacement end cap for your Dyson vacuum cleaner.
$14.99
$14.99
Clear the Brush bar
Remove the Cleaner head.

With the Motorhead removed, check the electrical contacts on the tool for signs of damage.

Check the jockey wheel underneath the floor tool for obstructions or damage.
Test the jockey wheel with the floor tool the right way up as a safety mechanism locks the wheel in place when upside down.

Use a coin to unlock the fastener marked with a padlock.

Carefully remove the Brush bar and clear any debris.

Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.

Test the Wand
Remove the Cleaner head from the Wand, and remove the Wand from the machine.

Attach the floor tool to the wand handle.

Turn the Brush bar on.

Check the Wand handle
Remove the floor tool.

Check the electrical contacts on the Wand handle for signs of damage.

Check the hose
Remove the hose from the inlet on the machine.

Check the electrical contacts on the hose for signs of damage.

Check the inlet
Check the corresponding connectors on the inlet for signs of damage.

Reassemble the machine.
Has this resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Check for blockages
Checking the Cleaner head openings:
With the Cleaner head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar
Carefully remove the Brush bar and clear any debris.

Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.

Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Test the suction from the extension tube
A whistling noise suggests that there is a blockage in the machine.
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?
Please select the appropriate option
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
When did the machine last have power?
Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.
Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.
Please select the appropriate option
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Check electrical supply
Is the power cord or plug damaged?
Are the other household appliances working?
Does the vacuum work when plugged into another socket?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Please select the appropriate option
Hot or dusty smell
The machine can smell hot and /or dusty if it has a blockage or dirty filter.
Please confirm if the machine is making a different noise as well as a smell.
Please select the appropriate option
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weak?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Please select the appropriate option
Clear the Brush bar
Please follow the steps in the video.
Has checking the Turbine head resolved the problem?
Clear the Brush bar
Checking the Turbine head openings.
With the Turbine head removed, check the openings on the tool for blockages and remove as necessary.

Unlock the Brush bar end cap
Use a coin to unlock the fastener marked with a padlock.

Remove the Brush bar
Carefully remove the Brush bar and clear any debris.

Refit the Brush bar
Replace the Brush bar and secure it by tightening the fastener.
Ensure it is fixed firmly before operating the appliance.

Has clearing the Cleaner head resolved the problem?
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Check the extension tube, wand handle and hose for blockages
Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the ducts
Remove the bin and cyclone.

Upper duct
Check the upper duct grille for blockages and remove as necessary.

Lower duct
Remove the inlet duct by pressing the release tab.
Check the lower duct for blockages and remove as necessary
Check both lower duct seals

Empty the bin
Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.

Remove the bin
With the bin base open, press the silver button to separate the bin from the cyclone.

Clean the cyclone
Check the fine dust collector for blockages and remove as necessary.
Clean the shroud with a dry cloth or by using the combination tool.

Rebuild and test the machine.
Rewinding the cable
Ensure that the machine is switched off.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.
The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Mini flat out tool difficult to push
Check the red tabs on the underneath of the Mini Flat Out tool.
Slide both of the tabs into the open position.

Please select the appropriate option
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
$47.99
Bin
Part no. 919348-01
Replacement bin for your Dyson vacuum cleaner.
$47.99
$47.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$10.99
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$10.99
$10.99
You might need a replacement part.
It looks like the Cyclone is not working. You can solve this by ordering a new one below.
Cyclone
Part no. 919322-04
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
Cyclone
Part no. 919322-04
Replacement cyclone for your Dyson vacuum cleaner.
$61.99
$61.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
$69.99
Hose
Part no. 923769-03
Replacement hose for your Dyson vacuum cleaner.
$69.99
$69.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
$47.99
Post filter
Part no. 919553-02
Replacement post filter for your Dyson vacuum cleaner.
$47.99
$47.99
You might need a replacement part.
It looks like the Wand handle is not working. You can solve this by ordering a new one below.
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Wand handle
Part no. 917276-06
Replacement wand handle for your Dyson vacuum cleaner.
$32.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 914417-01
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
You might need a replacement part.
It looks like the Extension tube is not working. You can solve this by ordering a new one below.
Extension tube
Part no. 917260-05
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
Extension tube
Part no. 917260-05
Replacement extension tube for your Dyson vacuum cleaner.
$35.99
$35.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Test the suction from the extension tube
Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?
Assembling your machine
Please follow the steps in the video.
Is there anything else we can help you with?
Assembling your machine
Attach the hose to the hose inlet on the front of the machine.

Clip the Wand handle to the extension tube.

Attach the floor tool to the end of the extension tube.
- Press the release catch on the extension tube to extend, ensuring it 'clicks' into place

We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Emptying the bin
Please follow the steps in the video.
Is there anything else we can help you with?
Emptying the bin
Remove the bin by pressing the release button to the side of the carry handle.

To release the dirt, press the red bin release button.
To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
Remove the clear bin carefully, seal the bag tightly and dispose of as normal.

Close the clear bin base so it clicks into place and is secure.
Replace the clear bin and cyclone back into position on the front of the Main body.
The recess in the base of the clear bin must fit onto the lug on the locator bracket.
Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.
Quick start guide
Please follow the steps in the video.
Using the Mini flat out tool
Push the Mini flat Out tool onto the extension tube, ensuring it 'clicks' into place.

The two red tabs on the underneath of the Mini flat out tool can be opened to reduce the suction.
Using the extension tube
Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
Attach the accessory tools to the Wand handle or extension tube ensuring they 'click' into place.
Alternatively, remove the extension tube and Wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Using the Turbine head
The Brush bar can be turned on and off by using the dial on the turbine head as shown below.
Brush bar turned on for carpets.

Brush bar turned off for hard or delicate flooring.

The filter needs to be washed at least once a month.
Wash the filter
Please follow the steps in the video.
Is there anything else we can help you with?
The filter needs to be washed at least once a month.
Remove the pre-filter
With the bin removed, pull the pre-filter out from the top of the cyclone.

Remove the post-filter
Turn the post-filters release catch anti clockwise until the filter cover can be removed.
Remove the post-filter from the machine.

Wash the filters
Run cold water through the open end of the filter for approximately 10 seconds.
Turn the filter up side down and tap 10 times.
Squeeze and twist the filter.
Repeat until clean.

Dry filters
Leave the filters in a warm place for 24 hours, until completely dry.
Ensure the filters are completely dry before refitting into machine.

Reassemble and test the machine
Make sure the filter sits in the centre of the cyclone.