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Let's get your machine working

Dyson DC34 Animal
See all steps

Please select the appropriate option

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Image showing how to check the bin inlet.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Press and hold the trigger for 10 seconds.

Has the noise stopped?

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Image showing if paper is visible in the bin.

Are you able to see the pieces of paper in the clear bin?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Please select the appropriate option

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the inlet pipe on the cyclone for blockages and remove as necessary.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Removing blockages from the Mini motorized head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

Image showing how to remove an accessory from your machine.

Using a coin, undo the end cap as shown and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to reassemble your mini turbine head.

Has this resolved the problem?

The machine will run for 6 minutes on MAX power.

The machine will run for 10 minutes on standard power.

Has this resolved the problem?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Image showing how to empty the bin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Image showing how to put the bin back onto the machine.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Has this resolved the problem?

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

Image showing how to remove an accessory from your machine.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Image showing how to remove the filter from your machine.

Has this resolved the problem?

Run time

Your Dyson handheld is designed to give constant suction. Unlike other handhelds, when fully charged DC31 will give 6 - 10 minutes of powerful constant suction depending on the power mode selected.

The machine will run for 6 minutes on MAX power.

If the run time does not last as stated, please order a new battery.

Is there anything else we can help you with?

Please select the appropriate option

Serial number location

The serial number can be found on the Main body, behind the filter.

Image showing how to locate the serial number of your machine.

Is there anything else we can help you with?

How to attach the accessories

Image showing how to connect tools to your machine.

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Image showing how to connect the crevice tool to your machine.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Image showing how to connect the combination tool to your machine.

Mini motorized head

Slide the Mini motorized tool into the inlet pipe on the bin until it 'clicks' into position.

Image showing how to connect tools to your machine.

Is there anything else we can help you with?

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Image showing when the bin should be emptied.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help you with?

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Image showing charging procedure.

Is there anything else we can help you with?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help you with?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Is there anything else we can help you with?