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Support for your Dyson Small Ball™ upright vacuum

Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your straightener.

Getting started

  • Play the video. How to set up your machine.
    Open video transcript

Using your machine

Play the video. How to empty the clear bin.
Open video transcript
Play the video. How to use the tools.
Open video transcript

Maintaining your machine

  • Play the video. How to wash the filters.
    Open video transcript
  • Checking for blockages – cleaner head and base

    Follow our step-by-step guide to check for blockages.

  • Resetting the brush bar

    The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.

  • Checking for blockages – wand and hose

    Follow our step-by-step guide to check for blockages.

Useful tips

  • Safely store tools

    Clip accessories onto the vacuum's tool holster so you've always got them to hand.

  • Wash the filter regularly

    Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

  • Don't overfill it

    To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.

Frequently asked questions

How often do the filters on this machine need washing?

We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's user guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

The Dyson warranty

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 6 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Free Dyson parts

    Replacement parts if something goes wrong during your warranty period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.