Activate your warranty
You can get support that's tailored to you, owner exclusives and more when you register your machine.
Maintaining your machine
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.
Safely store tools
Clip accessories onto the vacuum's tool holster so you've always got them to hand.
Frequently asked questionsHow often do the filters on this machine need washing?
We recommend that you check both of the filters at least once every 3 months. You can find filter maintenance instructions in the machine's user guide
Can I use this machine with an extension cable?
No, the use of an extension cable is not recommended.
Can I use this machine to pick up liquids?
No. Don't pick up water or other liquids with your machine.
Tools to tackle more
Articulating hard floor tool
Part No. 920019-01
Soft nylon bristles gently remove dust. Ultra-slim profile reaches into awkward gaps.
Currently out of stock.
Part No. 917646-01
Multi-angle brush tool makes high-reach cleaning easier
Tangle-free turbine tool
Part No. 925068-02
The only turbine tool that doesn't tangle. Remove hair from carpets.
The Dyson warranty
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts
Replacement parts if something goes wrong during your warranty period.
If we can’t repair your machine, we’ll replace it while it's under warranty.
We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.