Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Support for your Dyson Cool™ desk fan

Dyson Cool™ 12 inch desk fan (Black/Nickel)
  • Activate your warranty

    You can get support that's tailored to you, owner exclusives and more when you register your machine.

Getting started

Play the video. How to set up your machine.
Open video transcript

Maintaining your machine

Play the video. How to clean your Dyson cool fan.
Open video transcript
Play the video. How to replace the battery in your remote.
Open video transcript

Useful tips

  • Store the remote

    It attaches magnetically to the top of the machine, button-side down.

  • Sleep timer

    Set the sleep timer to your desired length. When it reaches zero, the machine will switch to Standby mode. 

  • Quick, easy cleaning

    Just use a dry or damp cloth to wipe the loop clean – no need for any detergents or polishes.

Keep your family cool

Projects a stream of smooth, high-velocity air during warmer months.

Adjust the airflow

Tweak the airflow angle by holding the base and gently adjusting the main body forwards or backwards.

Smooth oscillation

At the touch of a button, the fan will gently oscillate to cool a wider area.

Frequently asked questions

What type of battery is used in the remote control?

The battery is type CR2032 and also known as a 'Button Cell'.

Can I carry the machine by the loop amplifier?

No, we recommend that you always unplug the machine and carry it by holding the base. 

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Accessories and replacement parts

The Dyson warranty

  • 'How to' videos

    To help you get the most from your machine. Quick and easy.

  • Helpful tips

    Tailored reminders that will keep your machine working at its best, for longer. 

  • Exclusive owner benefits

    Priority access to previews of new Dyson technology, events and offers. 

  • Expert advice. 6 days a week.

    Freephone and live chat. The right advice for your machine, from real Dyson people. 

  • Free Dyson parts

    Replacement parts if something goes wrong during your warranty period. 

  • Hassle-free replacement

    If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.