Dyson Cinetic Big Ball Animal | Dyson Cinetic Big Ball™ canister vacuum | Dyson

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Activate your warranty

You can get support that's tailored to you, owner exclusives and more when you register your machine.
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Getting started

Play the video. How to set up your machine.

Using your machine

Play the video. How to empty the clear bin.

Play the video. How to empty the clear bin.

Maintaining your machine

Play the video. How to reset the brush bar.

Useful tips

Don't overfill it

To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Reach up high

Press the release catch to adjust the extension tube. Listen for the click when it's at the right length.
Safely store tools

Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

User guide

Check your user guide online or download a copy.

PDF 2.43 MB

Frequently asked questions

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Don't pick up water or other liquids with your machine.

Tools to tackle more

Groom tool

Groom tool

Part No. 921001-01

Comfortable, mess-free grooming for medium- and long-haired dogs

Currently out of stock.

$83.99

See more
Up-top adaptor

Up-top adaptor

Part No. 917646-01

Multi-angle brush tool makes high-reach cleaning easier

$41.99

See more
Tangle-free turbine tool

Tangle-free turbine tool

Part No. 925068-02

The only turbine tool that doesn't tangle. Remove hair from carpets.

$83.99

See more

The Dyson warranty

'How to' videos

To help you get the most from your machine. Quick and easy.
Helpful tips

Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits

Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.

Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts

Replacement parts if something goes wrong during your warranty period.
Hassle-free replacement

If we can’t repair your machine, we’ll replace it while it's under warranty.

We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.

Activate your warranty