Activate your warranty
You can get support that's tailored to you, owner exclusives and more when you register your straightener.
Using your machine
Maintaining your machine
Washing the soft roller
Learn how to wash the soft roller supplied with your Dyson vacuum.
Checking for blockages - soft roller cleaner head
Follow our step-by-step guide to check for blockages.
Resetting the brush bar
The brush bar is designed to shut off when jammed. Learn how to reset it after removing the cause of the jam.
Two power modes
Toggle between Powerful mode – for longer suction – and MAX mode, for stronger suction. Just hold down the trigger and slide the control back and forth.
Switch accessories quickly
The quick-release tools click into place, and release in moments by simply depressing the release switch.
Don't overfill it
To maintain suction, keep an eye on the bin and empty it as soon as debris reaches the MAX marker.
Secure the charging dock
ave at least 1.2m between the floor and the lowest screw point. Make sure it's within easy reach of a power socket so the cable has some slack.
Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Squeeze out excess water and leave to dry on its side (at least 24 hours) before refitting.
Clean awkward spaces
Remove the wand and connect your chosen tool directly to the inlet pipe to use the vacuum as a handheld.
Frequently asked questions
We recommend that you clean the filter at least once a month. You can find filter maintenance instructions in the machine's User Guide.
No, the use of an extension cable is not recommended.
Tools to tackle more
Quick-release soft roller cleaner head
Part No. 966489-04
Perfect for hard floors. Picks up fine dust and large debris without changing heads. Compatible with Dyson V7, V8, V10, and V11 cordless vacuums.
Direct drive cleaner head
Part No. 967483-01
Stiff nylon bristles remove ground-in dirt from carpets
Part No. 967482-01
Two tools in one, for versatile cleaning around the home
The Dyson warranty
'How to' videos
To help you get the most from your machine. Quick and easy.
Tailored reminders that will keep your machine working at its best, for longer.
Exclusive owner benefits
Priority access to previews of new Dyson technology, events and offers.
Expert advice. 6 days a week.
Freephone and live chat. The right advice for your machine, from real Dyson people.
Free Dyson parts
Replacement parts if something goes wrong during your warranty period.
If we can’t repair your machine, we’ll replace it while it's under warranty.
We don’t stop caring about our machines once they’re yours. Activating your warranty allows us to give you a tailored, direct service for your machine. Even after your warranty has ended, we’ll still be on hand to help.