Let's get your machine working
Dyson V11 Total Clean vacuum
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Troubleshooting
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Alerts
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Battery alerts
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Charging the battery
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LEDs whilst charging
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Issue resolved
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No power
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Replacement part required
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blue flashing LEDs whilst charging
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Blockage alert
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Check for blockages
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Select floor tool
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Accessory
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Cutting out
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Clear the bin
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Washing the filter - video
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Washing the filter - step-by-step
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Replacement part required
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Direct drive cleaner head
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High Torque cleaner head
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Quick-release Mini motorised head
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Soft roller cleaner head
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Washing the brush bars
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Cutting out
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Filter attachment alert
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Wash the filter - video
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Washing the filter - step-by-step
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Filter wash alert
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Unusual noise
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Machine is pulsating
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Blockage light
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Check for blockages
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Select floor tool
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Accessory blocked
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Check inlet
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Direct drive cleaner head pulsing
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Replacement part required
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High Torque cleaner head pulsating
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Replacement part required
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QR Mini motorised head pulsing
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Replacement part required
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Soft roller cleaner head pulsing
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Replacement part required
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Washing the brush bars
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Washing the brush bars - step-by-step
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Replacement part required
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Cutting out
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Grating or rattle
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Test the machine
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Check the bin inlet
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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Blockage light
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Machine is not picking up well
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Power or electrical issue
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The battery alert is showing after a full charge
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Replacement part required
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Cutting out
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Run time
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Run time inaccurate after removing from charge
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Machine has no power
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LED showing
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No power
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No LED
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Inspect display
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Replacement part required
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Blue flashing LEDs whilst charging
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Machine overheating
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Performance checks
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Check for blockages
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Check for blockages
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The machine has power but no display
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LED showing
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The display shows run time remaining but the machine cut out
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Charge the machine
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High level of charge
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Unusual smell
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Damp or musty
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Damp or musty smell
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Damp or musty smell still present
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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The brush bar is not spinning on the floor tool
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Direct drive cleaner head
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Replacement part required
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High Torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Washing the brush bars
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - video
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Emptying the bin - step-by-step
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Digital screen showing alert
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Scratches or marks on the wand
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Replacement part required
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We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 965321-01
$142.99
Part no. 965321-01
$142.99
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 965321-01
$142.99
Part no. 965321-01
$142.99
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 965321-01
$142.99
Part no. 965321-01
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need to arrange a visit from a Dyson expert.
It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
$142.99
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Charger
Part no. 969350-02
Charges your vacuum with or without the Docking station
$39.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need to arrange a visit from a Dyson expert.
It looks like the Motorbar™ cleaner head isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
Motorbar™ cleaner head
Part no. 972182-01
43 de-tangling vanes automatically clear wrapped hair from the brush bar as you clean.
$129.99
You might need a replacement part.
It looks like the Nickel Torque Drive is not working. You can solve this by ordering a new one below.
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
Nickel Torque Drive
Part no. 970100-05
High Torque cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
$142.99
$142.99
You might need a replacement part.
It looks like the Mini motorized tool is not working. You can solve this by ordering a new one below.
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
Mini motorized tool
Part no. 967479-05
Replacement quick-release mini motorized tool for your Dyson vacuum cleaner.
$83.99
You might need to arrange a visit from a Dyson expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Part no. 965321-01
$142.99
Part no. 965321-01
$142.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-13
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 969109-13
Replacement wand for your Dyson vacuum cleaner.
$32.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-13
Replacement wand for your Dyson vacuum cleaner.
$32.99
Wand
Part no. 969109-13
Replacement wand for your Dyson vacuum cleaner.
$32.99