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Dyson Pure Cool Link™ Desk (Blue/Iron)

Let's get your machine working.

See all steps

Please select the appropriate option

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

WARNING: Do not use polish or detergent on any part of the machine.

Loop amplifier - clean with a dry or damp cloth.

Image showing a dry cloth cleaning the loop amplifier.

Main body - clean with a dry cloth.

Shroud - clean with a dry cloth or soft brush.

Is there anything else we can help you with?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Check the machine base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Remove and refit the loop amplifier

Remove loop amplifier.

Refit loop amplifier ensuring that there is no uneven gap between the loop and the Main body.

Image showing the loop amplifier being connected to the machine.

Has refitting the loop amplifier resolved the problem?

Continuous monitoring

The continuous monitoring option is used for temperature and humidity data to be relayed to the app at all times, even when you have turned the purifier off.

By enabling this setting the fan is run at a very low speed in standby to draw air over the sensors, which is required for the temperature and humidity to be measured.

This may be heard as a low humming noise which is normal.

Please check the following using the app:

Swipe up to reveal the setting tab, and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn off the 'collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Retest the machine.

Has the noise stopped?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Adjust airflow using remote

Ensure correct button on the remote is being pressed.

Image showing the airflow button on the remote control.

Does the airspeed change?

Do the other buttons on the remote work?

Test the other buttons on the remote.

Image showing the remote control.

Do the other buttons on the remote work?

Change airspeed using the Dyson Link app

Using the Dyson link app, adjust the fan speed.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

$32.99

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Replace the remote control battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Image showing how to remove the battery from the remote control.

Has changing the battery resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

$32.99

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Test the airflow power

Turn the airflow control to maximum.

Image showing the airflow button on the remote control.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

Image shows the distance and angle for the paper test.

The paper should lift beyond 45°.

Does the newspaper lift beyond 45 degrees?

Check and clean the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Image showing that the loop amplifier needs to be checked and cleaned.

Has cleaning the machine resolved the problem?

Please select the appropriate option

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

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What sort of smell?

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You might need a replacement part.

It looks like the Loop amplifier is not working. You can solve this by ordering a new one below.

Loop amplifier

Part no. 967866-02

Replacement loop amplifier for your Dyson purifier.

$142.99

Loop amplifier

Loop amplifier

Part no. 967866-02

Replacement loop amplifier for your Dyson purifier.

$142.99

$142.99

$142.99

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Part no. 967400-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

$32.99

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1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Does the machine have power?

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Exchange required

This is most likely a main body issue and could be resolved by arranging an exchange.

Please select the appropriate option

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Please select the appropriate option

Check the tilt joint

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Image showing the machine can be tilted from side to side.

Has checking the joint resolved the problem?

Test tilt of the machine

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

Image showing the machine can be tilted from side to side.

The loop should stay in the position it was left in.

Does the loop stay in that position?

Check the feet of the machine

Ensure all the feet are attached to the base of the machine.

Image indicating that the feet on the base need to be inspected.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Test the remote

Ensure the correct button on the remote is being pressed.

Image showing the oscillation button on the remote control.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Image showing the remote control being pointed at the machine.

Has checking the remote resolved the problem?

Test the remote

Ensure the correct button on the remote is being pressed.

Image showing the oscillation button on the remote control.

Press the oscillation button on the remote. Point the remote directly at the front of the machine while pressing the button.

Image showing the remote control being pointed at the machine.

Has checking the remote resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

Do the other functions on the remote work?

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Do the controls on the Dyson Link app work?

Please select the appropriate option

Test the remote

Ensure the correct button on the remote is being pressed.

Image showing the remote control.

Point the remote directly at the front of the machine while pressing the button.

Image showing the remote control being pointed at the machine.

Has testing the remote resolved the problem?

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Please select the appropriate option

Cancel Sleep Timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Please select the appropriate option

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Please select the appropriate option

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Please select the appropriate option

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

Please select the appropriate option

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

Please select the appropriate option

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

Please select the appropriate option

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

Please select the appropriate option

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Please select the appropriate option

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Please select the appropriate option

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Please select the appropriate option

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Please select the appropriate option

Enable/Disable Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Please select the appropriate option

Alexa territories

Currently, the Dyson skill and voice control for Dyson connected machines are available in the UK, US, Canada, Germany and India only.

Please select the appropriate option

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Please select the appropriate option

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If this has not resolved the issue you have been experiencing, please continue to the next step.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the next step

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Dyson Link App

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account using the options available when you first open it.

To set up an account you will require a valid email address and password.

Please ensure that your device is connected to the same WiFi network you intend to connect your machine to.

Please check that your device is running on the latest version of its operating system.

Have you successfully logged into the app?

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the type of device you are using

At which point did the connection fail?

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off

The button highlighted will turn the main power to the machine on or off.

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed

You can alter the fan speed by pressing the highlighted button and selecting a fan speed between 1 - 10.

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation

The button highlighted will turn the machines oscillation on or off.

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

By removing the machine from the app you will need to restart the connection journey, please select 'Connection journey' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

We recommend that auto-update is turned on.

Please select the appropriate option

Auto mode

Auto mode adjusts the speed according to the air quality in the room.

Image showing the AUTO button.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality.

Increasing for poor air quality and reducing as the air quality improves.

Image showing both a large white and green A.

If the air quality target is met, the A symbol will turn green and the numerical display will switch off.

image showing a large green A on the display screen and the airflow increasing.

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room.

Image showing a large white A on the display screen and the airflow dropping.

Using the app for Auto mode

Tap the remote icon on the bottom right corner of the home page.

Tap the power icon at the top of the menu and tap 'Auto' to select.

In order to stop Auto mode, turn the setting either on or off with the same process.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Using the remote control for Auto mode

Press the 'Auto' button on the top right corner of the remote control.

Image showing the AUTO button on the remote control.

To turn Auto mode off, press the same button.

When Auto mode is enabled, there will be an A symbol in the bottom left corner of the display.

image showing a large green A on the display screen and the airflow increasing.

Is there anything else we can help you with?

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Press both buttons to lift the loop amplifier.

Remove the old filter assembly. To dispose of your old filter unit place it in your household waste bin.

Image shows an older filter being disposed of in the bin.

Lower the new filter into the housing and the complete unit onto the main body.

Image showing a new filter being installed into the filter housing.

Lower the loop amplifier onto the base until it clicks and locks.

Image showing the loop amplifier being connected to the machine.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display
  • Once the loading pattern is complete, the purifier will return to its normal usage
Image showing the remote control direct at the machine while the power button is pressed.

Is there anything else we can help you with?

Sensitivity settings

Your Dyson Pure Cool Link purifier fan will complete a calibration cycle for up to six days from first use.

Within the settings for the Dyson Link, you can also adjust the target for the air quality sensitivity of your machine.

A more sensitive air quality target will mean that your purifier is active for longer. Some environments may require this in order to maintain a good air quality level.

Please note we would advise allowing your machine to run for at least a week before adjusting the sensitivity settings within the Dyson Link app, to ensure it completes its initial calibration cycle.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Select settings by swiping up on the home page.

Tap the air quality target option.

Tap on one of the air quality sensitivity options.

Please select the appropriate option

WiFi light

Flashing green = WiFi is ready to connect to your Dyson Link app

Flashing white = WiFi connecting

Solid white = WiFi connected

Off = WiFi disabled

Image showing the three different Wi-Fi lights.

Auto mode light

Solid white = cleaning/below air quality target

Solid green = clean/air quality target has been met

Off = machine is not in auto cleaning mode

Image showing both a large white and green A.

Night mode light

Solid white = machine is in Night mode

Off = appliance is not in Night mode

Image showing the night mode illustration.

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User guide

Please see the attached user guide above.

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Assembling your Dyson machine

Lower the loop amplifier onto the base until it clicks and locks.

Image showing the loop amplifier being connected to the machine.

The remote control can be magnetically attached to the top of the loop.

Image showing the remote control magnetically attaching to the top of the loop amplifier.

Manual mode

Airflow can be set manually by the airflow buttons on the remote.

Image showing the airflow button on the remote control.

You can choose a setting from 1 (low flow of air) through to 10 (high flow of air).

Auto mode

Auto mode adjusts the power according to the air quality in the room.

When Auto mode is enabled (indicated by an A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the machine according to the air quality.

Image showing the AUTO button.

If the air is clean the A symbol will turn green and the numerical display will switch off.

If the air quality worsens the A symbol will turn white and the machine will automatically restart cleaning the room.

image showing a large green A on the display screen and the airflow increasing.

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Using the remote control

To operate, point the remote control towards the front of the base.

Image showing the remote control being pointed at the machine.

ON/OFF.

Image showing the power button on the remote control.

Airflow

Image showing the airflow button on the remote control.

Oscillation.

Image showing the oscillation button on the remote control.

Automatic mode

Image showing the AUTO button on the remote control.

Sleep timer

image showing the timer button on the remote control.

Night mode

Image showing the night mode button on the remote control.

To store, attach the remote control to the top of the appliance with the buttons facing down.

Image showing the remote control magnetically attaching to the top of the loop amplifier.

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Using the sleep timer

To set the sleep timer, select the desired time.

Image showing the sleep timer button, with focus on the plus symbol.

When the time reaches zero, the appliance will go into standby mode.

Image showing the sleep timer button, with focus on the minus symbol.

To cancel, reduce the time until two dashes appear.

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Using Night mode

The Night mode will dim the display and run quietly, making it ideal for use while sleeping.

When Night mode is enabled (indicated by an illuminated half moon symbol in the top right corner of the display), the display will dim and after 5 seconds will fade to off.

The half moon symbol will remain illuminated.

Image showing the night mode illustration.

If in manual mode, the power will reduce to level 4. When Night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

Image showing the sleep timer function on the display screen.

If in Auto mode, the power will be reduced automatically.

Image showing both a large white and green A.

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Assembling your Dyson machine

Lower the loop amplifier onto the base until it clicks and locks.

Image showing the loop amplifier being connected to the machine.

The remote control can be magnetically attached to the top of the loop.

Image showing the remote control magnetically attaching to the top of the loop amplifier.

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Finding the serial number

The serial number and WiFi information can be found in the following locations

On the front of the instruction manual.

Image showing the front page of the user guide.

On the remote control packaging.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

image showing the serial number location on the inside of the machine.

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Replace the remote control battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Image showing how to remove the battery from the remote control.

Replace the battery with type CR 2032.

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