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Dyson Pure Humidify+Cool™ PH01 (White/Silver)
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Please select the appropriate option

Unscrew the remote control's battery compartment.

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Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

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Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Please select the appropriate option

Using the product with a filter or evaporator not produced by Dyson may have a detrimental effect on the functionality of the machine. Any issues therefore caused by using one or both of these, will not be covered under the products guarantee.

Check and clean machine

Unplug your machine from the mains power outlet.

Wipe the amplifier loop, shrouds and other parts with a clean, dry cloth. Pay special attention to the oscillating channels on the front of the amplifying loop.

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Do not use detergents or polishes to clean the machine.

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Checking for blockages

We'd recommend checking for blockages in the following places:

The air inlet holes on the shrouds. The small aperture inside the amplifier loop. The air inlet holes behind the filters. The soft plastic mesh, which is visible inside the machine when the evaporator is removed.

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Remove any dust or debris with a soft brush.

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Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

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Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

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Retest the machine.

Has the noise stopped?

Trickling or gurgling noise

Should the drip tray overfill, the machine's water return float is activated. As the water returns to the tank, a trickling or gurgling noise may be heard. The display screen will prompt that a deep clean cycle is to be run.

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For a step by step guide on running a deep clean please continue to the next step.

A trickling or gurgling noise can be heard if the evaporator is missing. In this instance, please replace the evaporator in the machine.

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If the evaporator is missing, to order a replacement, please select 'Evaporator' from the available options.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

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Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator from your machine, place it in the water tank and refit the cap.

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Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

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Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.
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Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

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Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

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Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

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When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

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Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

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Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

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Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

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Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Remove the water tank

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

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Refit the water tank

Slide the water tank back into your machine until it clicks securely in place.

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Remove the shrouds

Push down the Shroud release buttons on both sides of your machine to release the shrouds.

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Check the filters in both shrouds are fitted correctly. The tabs on the top and bottom should have clicked into place.

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Remove the filters from the shroud and refit.

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Remove the evaporator and check the soft plastic mesh directly above where it seats inside the machine.

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Refit the shrouds

Put the shrouds into position on the main body and push gently until they click securely into place.

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Has this resolved the problem?

Check airflow direction

Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

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To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.

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Cleaning

If dust accumulates on the surface of your machine, wipe dust from the amplifier loop, shrouds and other parts with a clean, dry cloth.

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Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.

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Use a soft brush to remove dust and debris.

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Don't use detergents or polishes to clean your machine.

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Has this resolved the problem?

Reset the machine

Press and hold the power button on the machine for approximately 20 seconds.

The Wi-Fi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Has this resolved the problem?

Check airflow direction

Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

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To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.

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Cleaning

If dust accumulates on the surface of your machine, wipe dust from the amplifier loop, shrouds and other parts with a clean, dry cloth.

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Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.

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Use a soft brush to remove dust and debris.

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Don't use detergents or polishes to clean your machine.

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Has cleaning the machine resolved the problem?

Check airflow direction

Press the airflow direction button on the remote control to switch between front and back airflow. An animation on the display will indicate which direction the airflow is in; holding your hand either side of the amplifier will also give an indication.

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Ensure the correct button on remote is being pressed.

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The airspeed can be adjusted from 1 - 10. 10 being the highest.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

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Point the remote directly at the front of the machine while pressing the button.

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Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Using the remote option in the app, check if the airspeed changes.

Does the airspeed change using the Dyson Link app?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

Remote control

Remote control

Part no. 970486-01

Replacement remote control for your Dyson purifier humidifier.

$39.99

$39.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Changing the battery

Unscrew the remote control's battery compartment.

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Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

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Has changing the battery resolved the problem?

Check that the machine has downloaded the latest software available.

Does the machine have the latest software available?

Update the machine’s software

Please update the machine’s software by finding your chosen product in the Dyson link app and pressing the settings icon in the top right, then select your machines settings.

From here, navigate to the software option and make sure Auto-update is selected.

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

Restart the deep clean

Once the software has updated, please restart the deep clean by pressing the Deep clean cycle button and following the instructions on the LCD screen.

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Has this resolved the problem?

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

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Restart the deep clean

Press and hold the Deep clean cycle button for five seconds.

Then start deep clean process over again by pressing the Deep clean cycle button and following the instructions on the LCD screen.

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Has this resolved the problem?

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Does the machine have the latest software available?

Check the lid and connections

Ensure the lid on the water tank is dry. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.

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Restart the deep clean

Press and hold the Deep clean cycle button for five seconds.

Then start deep clean process over again by pressing the Deep clean cycle button and following the instructions on the LCD screen.

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Has this resolved the problem?

Auto humidify mode

When in Auto humidify mode, the onboard sensors will intelligently adjust the settings of the machine according to the temperature and humidity of your room.

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Room humidity

Your machine will pause when the target room humidity has been reached, switching on again when the room humidity levels drop.

To turn off Auto humidify mode or to change the humidity levels manually, press the Humidity control button.

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Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote control or the Dyson Link app.

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A water droplet animation on the display screen indicates that the machine is humidifying.

If your machine has stopped humidifying, check to see if the target humidity has been reached or is lower than the ambient humidity.

The humidification dial on your LCD screen shows the current room humidity in grey, and the target humidity in blue.

When your machine is humidifying, the dial will appear blue. A grey dial indicates that the humidifier is inactive.

Has this resolved the problem?

Display screen

If your machine has stopped humidifying for another reason, there may be an indication on the display screen as to why.

Which alert is showing?

Is the triangle alert continuous or temporary?

Continuous alert triangle

Switch off and unplug your machine.

Leave it for 10 seconds and then plug your machine back in and switch it on.

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Has this resolved the problem?

Did the alert appear after performing a deep clean?

Remove the pump column

Switch off and unplug your machine.

Remove the water tank and pump column.

Place the pump column on a clean, soft cloth and allow it to dry for 24 hours.

Reassemble your machine, ensuring that the pump column is dry.

Has this resolved the problem?

Does the triangle alert only appear when oscillating?

Does the alert appear for a second then disappear?

Switch off and unplug your machine.

Leave it for 10 seconds and then plug your machine back in and switch it on.

Has this resolved the problem?

If the alert appears on the LCD screen and then disappears, continue to use your machine.

We recommend connecting your product to the Wi-Fi and enabling automatic updates.

Has this resolved the problem?

Switch off and unplug your machine.

Leave it for 10 seconds and then plug your machine back in and switch it on.

Has this resolved the problem?

Wrong PSU warning

Your machine will only operate using the power supply unit provided. If you are using a third party power supply, your machine will not operate and instead will display this warning graphic.

Please ensure you are using either the power supply unit provided or a genuine Dyson replacement part.

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Are you using the PSU provided with the machine?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

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Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Is this the first time this issue has occurred?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Remove the tank

Push down the water tank release buttons. Slide the water tank out of your machine and unclip the cap.

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Check the pump column for signs of damage.

Place the pump column on a clean, soft cloth and allow it to dry for 24 hours.

Refit the tank

Replace the cap and secure the cap clips in place.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine until it clicks securely in place.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check the drip tray

Your machine will show this alert if the evaporator's drip tray has overflowed.

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Remove the filter shrouds

Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open.

Remove the evaporator

Take the evaporator out of the machine.

Mop up any spilt water with a dry cloth.

Insert the evaporator

Hold the evaporator by the handle and push it into the machine until it slots into place.

With the evaporator in place, close the inner door making sure it clicks firmly shut.

Has this resolved the problem?

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Drip tray overflow

If your machine is still displaying this alert, we recommend running a Deep clean cycle.

Deep cleaning your machine

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Deep cleaning your machine

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

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Remove the tank

Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open. Put the outer covers to one side as you carry out the Deep clean cycle.

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Half fill the tank

Carry the water tank by its handle to the tap.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

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Keep the cap dry

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

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Make a descaling solution

Measure out 150g of citric acid and place it in the water tank.

Agitate gently until all the citric acid has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap

Replace the cap and secure the cap clips in place.

Wipe off any excess water to avoid drips.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

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Refit the tank

Slide the water tank back into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

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Remove the tank

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

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Rinse

Unclip the cap, take the evaporator out of the water tank and rinse it under a cold tap.

Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

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Refill the tank

Refill the water tank to the Max level. Wipe off any excess water and replace the cap, making sure that the cap clips are secured.

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Reassemble

Push the evaporator back into your machine, making sure that it is securely in position.

Close the inner door and replace the outer covers.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine and make sure it is securely in place.

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Has this resolved the problem?

Check the cap and connections

This indicates that there is an issue with the pump column.

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Remove the tank

Push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine.

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Check the pump column for signs of damage.

Make sure that the cap on the water tank is dry. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

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Refit the tank

Replace the cap and secure the cap clips in place.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine until it clicks securely in place.

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Has this resolved the problem?

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Deep cleaning your machine

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Deep cleaning your machine

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

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Remove the tank

Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open. Put the outer covers to one side as you carry out the Deep clean cycle.

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator

Remove the evaporator from your machine, place it in the water tank and refit the cap.

Half fill the tank

Carry the water tank by its handle to the tap.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

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Keep the cap dry

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

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Make a descaling solution

Measure out 150g of citric acid and place it in the water tank.

Agitate gently until all the citric acid has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

Replace the cap

Replace the cap and secure the cap clips in place.

Wipe off any excess water to avoid drips.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

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Refit the tank

Slide the water tank back into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

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Remove the tank

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

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Rinse

Unclip the cap, take the evaporator out of the water tank and rinse it under a cold tap.

Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

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Refill the tank

Refill the water tank to the Max level. Wipe off any excess water and replace the cap, making sure that the cap clips are secured.

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Reassemble

Push the evaporator back into your machine, making sure that it is securely in position.

Close the inner door and replace the outer covers.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine and make sure it is securely in place.

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Has this resolved the problem?

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Refill the tank

This indicates that the water tank is empty and needs to be refilled.

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Before you remove the water tank, make sure humidification modes are turned off and the water tank is empty.

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Remove the tank

Push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

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Fill the tank

Fill the water tank to the Max level with cold tap water.

Refit the tank

Replace the cap and secure the cap clips in place.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine until it clicks securely in place.

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Has this resolved the problem?

Place the pump column on a clean, soft cloth and allow it to dry for 24 hours.

Before retesting, switch the machine off and unplug the machine for 20 seconds.
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Has this resolved the problem?

Slide the water tank out of your machine and unclip the cap.

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Check the cap for signs of damage.

Replace the cap, making sure that the cap clips are secured.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine until it clicks securely in place.

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Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Tank missing

This animation indicates that the water tank missing or has not been inserted correctly.

Slide the water tank out of your machine.

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Remove the tank

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Refit the tank

Slide the water tank back into your machine until it clicks securely in place.

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Has this resolved the problem?

Slide the water tank out of your machine and unclip the cap.

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Check the cap for signs of damage.

Replace the cap, making sure that the cap clips are secured.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine until it clicks securely in place.

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Has this resolved the problem?

This alert indicates that the ambient temperature is too low for the machine to operate.

It is displayed when the ambient temperature drops below 5℃ and there is water in the tank.

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If your display is showing this alert, raising the ambient temperature of the room should resolve the problem.

Has this resolved the problem?

Preparing to update

Your machine is preparing to update.

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Updating

Your machine is updating.

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Update complete

Your machine has finished updating.

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Is there anything else we can help with?

Please select the appropriate option

Before you remove the water tank, make sure humidification modes are turned off and the water tank is empty.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine.

Carry the water tank by its handle to the tap, and unclip the cap.

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Fill the water tank to the Max level with cold tap water. Replace the cap and secure the cap clips in place.

Slide the water tank back into your machine until it clicks securely in place.

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Is there anything else we can help with?

Important: don’t turn off or unplug your machine as the cleaning instructions will appear on the LCD screen.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up. To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

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Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

Push down on the Shroud release buttons to remove the shrouds. The inner door will spring open. Put the shrouds to one side as you carry out the Deep clean cycle.

Push down the Water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator from your machine, place it in the water tank and refit the cap.

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Carry the water tank to the tap by its handle.

Remove the cap and evaporator. Fill the water tank halfway to the Max level with cold tap water.

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Keep the lid on the water tank dry when you fill the tank or run a Deep clean cycle. The lid contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the lid and connections are completely dry before sliding the tank back into your machine.
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Measure out 150g of citric acid powder and place it in the water tank.

Agitate gently until all of the citric acid powder has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

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Replace the cap and secure the cap clips in place. Wipe off any excess water to avoid drips.

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Slide the water tank into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

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When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

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Unclip the cap, take the evaporator out of the water tank and rinse under a cold tap. Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

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Refill the water tank to the Max level and wipe off any excess water and replace the cap, making sure that the cap clips are secured.

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Push the evaporator back into your machine, making sure that it is securely in position. Close the inner door and replace the shrouds. Slide the water tank back into your machine and make sure it is securely in place.

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Is there anything else we can help with?

To always get the best performance from your Dyson purifying humidifying fan, it's important to regularly clean it and check for blockages.

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Cleaning

If dust accumulates on the surface of your machine, wipe dust from the loop amplifier, shrouds and other parts with a clean, dry cloth.

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Look for blockages in the air inlet holes on the shroud, the small aperture inside the amplifier loop and on the soft plastic mesh, which is visible inside the machine when the evaporator is removed.

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Use a soft brush to remove dust and debris.

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Don't use detergents or polishes to clean your machine.

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Is there anything else we can help with?

Proximity press

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Waiting password

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Connecting

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Connected

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Connection fails

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Is there anything else we can help with?

About to update

This screen appears when the machine is perpetrating to update.

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Updating

This screen appears when the machine is updating.

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Update complete

This screen appears when the machine has completed updating.

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Is there anything else we can help with?

Continuous alert triangle

Switch off and unplug your machine.

Leave for 10 seconds and then plug your machine back in and switch it on.

If the alert icon continues to show on the LCD screen, contact Dyson.

Temporary alert triangle

If the alert appears on the LCD screen and then disappears, continue to use your machine.

Is there anything else we can help with?

Press this button to scroll through the information being monitored by your Dyson purifying humidifying fan.

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Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

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Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

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Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

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Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

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Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

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Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

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Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

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Indoor humidity

The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.

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Filters

The remaining filter life is shown on the LCD screen and will indicate when your filter needs replacing.

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WiFi

The current status of connection to the Wi-Fi network.

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Evaporator

The status will show how full the evaporator is with limescale and how soon a deep clean cycle is required.

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Is there anything else we can help with?

Clean cycle cleaning

Showing the amount of time until the Deep Clean cycle is completed.

Clean cycle completed

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Clean cycle not completed

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Wi-Fi on

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Wi-Fi off

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Night mode on

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Night mode off

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Continuous monitoring on

With Continuous monitoring turned on, your machine will draw air through it, allowing the Dyson Link app to report on air quality, temperature and humidity information.

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Continuous monitoring off

Continuous monitoring is turned off by default. Once turned on, it will always be active until you turn it off again.

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Is there anything else we can help with?

The LCD screen on your machine will alert you when it needs you to change the filters.

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Switch off and unplug your machine.

Push down the Shroud release buttons on both sides of your machine to release the shrouds. As the shrouds are removed the inner door, housing the evaporator, will spring open. Close the inner door making sure it clicks firmly shut.

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Push the tabs on the top and bottom of the shrouds to release the filters. Dispose of your used filters in the bin.

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Remove any protective packaging from the new filters.

Push the filters into the shrouds until the tabs on the top and bottom click into place.

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Position the shrouds onto the base and push firmly until they click securely into place.

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Plug your machine into the mains electricity supply and press the Standby button on the back of your machine.

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Resetting the filter

Press and hold the Night mode button on the remote control. The LCD screen on your machine will countdown from five, finishing with the default screen. The filter level will be reset and your machine is ready to use.

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Is there anything else we can help with?

Standby button

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Deep clean cycle button

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Amplifier loop

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Water tank release buttons

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Shroud release buttons

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Shroud

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Is there anything else we can help with?

Continuous monitoring

With continuous monitoring turned on, your Dyson purifying humidifying fan will gather air quality, temperature and humidity information, which is displayed on the LCD screen and in the Dyson Link app.

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Continuous monitoring is turned off by default. Once turned on, it will always be active until you turn it off again.

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Continuous monitoring on/off

Press and hold the Auto purify mode button on the remote control for five seconds to turn it on. The LCD screen will indicate when continuous monitoring is on or off.

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Is there anything else we can help with?

Standby

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Information menu

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Auto purify mode

Set your Dyson purifying humidifying fan to Auto purify mode and the on-board sensors will intelligently adjust the settings of your machine according to the air quality.

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Auto humidify mode

Set your Dyson purifying humidifying fan to Auto humidify mode and the on-board sensors will intelligently adjust the settings of the machine according to the temperature and humidity of your room.

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Oscillation from oscillators

Press the Oscillation button and select the angle of oscillation to 0°, 45° ,90° or Breeze mode.

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Airflow speed and direction

Press the Airflow speed button to increase and decrease the airflow speed. Press the Airflow direction button to change the direction of airflow from front to back.

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Change the airflow direction for your personal comfort. Select the Airflow direction to Fan mode for airflow from the front for purifying and cooling. Set the Airflow direction to Diffused mode, for airflow from the back for purifying without cool air.

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Sleep timer

Your Dyson purifying humidifying fan will turn off automatically after the selected amount of time. To set the time: press the button to scroll through the time options. Once activated, press the Sleep timer button once to see the time selected. To cancel the Sleep timer: press the Sleep timer button to scroll through all the options and select the cancel option.

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Night mode

In Night mode, your Dyson purifying humidifying fan will continue to monitor and respond to changes in air quality and temperature, but only using its quietest settings – and with its LCD screen dimmed.

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If Auto purify mode or Auto humidify mode have been set, Night mode will reduce the airflow speed to a range from 1 to 4. You can change the airflow speed setting from 1-10 by pressing the Airflow speed button.

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Is there anything else we can help with?

Display screen

The humidification dial on your LCD screen shows the current room humidity in grey, and the target humidity in blue.

When your machine is humidifying, the dial will appear blue. A grey dial indicates that the humidifier is inactive.

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Increasing the airflow speed

First, check the current humidity level in the room.

Press the information button on the remote control until you reach the relative humidity information screen.

If the ambient humidity level is higher or lower than the target humidity, increasing the airflow speed should help you reach your target.

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Your machine is engineered to purify and humidify single rooms, so you should use it where you spend the majority of your time at home.

When placing the machine, allow for a few feet of clearance on all sides so that the air can circulate effectively. Place it away from radiators, draughts or air vents. Turn off any air conditioning and keep doors and windows closed during use.

If the machine is being used in a large open space with windows and doors open, it may take longer to reach the humidity level.

Has this resolved the problem?

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Before and after long periods where humidification is not used, we recommend you run an additional Deep clean cycle.

In hard water areas, you may need to run the Deep clean cycle more frequently. We recommend you use filtered water to always get the best performance from your machine.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Before and after long periods where humidification is not used, we recommend you run an additional Deep clean cycle.

In hard water areas, you may need to run the Deep clean cycle more frequently. We recommend you use filtered water to always get the best performance from your machine.

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Your machine will alert you when it needs you to carry out a Deep clean cycle. If you are connected to the Dyson Link app, you will receive a notification message.

If you are not using the Dyson Link app, the LCD screen on your machine will alert you and the Deep clean cycle button will light up.

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Press the Deep clean cycle button

Press the Deep clean cycle button on the front of your machine and your instructions will be shown on the LCD screen.

To cancel the Deep clean cycle at any point, press and hold the Deep clean cycle button for five seconds.

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Remove the tank

Push down on the outer cover release buttons to remove the outer covers. The inner door will spring open. Put the outer covers to one side as you carry out the Deep clean cycle.

Push down the water tank release buttons on the sides of your machine. Slide the water tank out of your machine and unclip the cap.

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Remove the evaporator

Remove the evaporator from your machine, place it in the water tank and refit the cap.

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Keep the cap dry

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

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Make a descaling solution

Measure out 150g of citric acid and place it in the water tank.

Agitate gently until all the citric acid has dissolved.

Place the evaporator in the water tank. Fill the water tank to the Max level with cold tap water.

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Replace the cap

Replace the cap and secure the cap clips in place.

Wipe off any excess water to avoid drips.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

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Refit the tank

Slide the water tank back into your machine until it clicks securely in place.

When prompted by the LCD screen, press the Deep clean cycle button.

The Deep clean cycle will start and the LCD screen will show a countdown timer.

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Remove the tank

When the LCD screen shows the Deep clean cycle is complete, push down the water tank release buttons on the sides of your machine.

Slide the water tank out of your machine. Carry the water tank by its handle to the tap.

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Rinse

Unclip the cap, take the evaporator out of the water tank and rinse it under a cold tap.

Wipe away any excess water to avoid drips and place the evaporator to one side.

Rinse the water tank under a cold tap. Wipe the inside of the tank to remove any excess solution and any debris.

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Refill the tank

Refill the water tank to the Max level. Wipe off any excess water and replace the cap, making sure that the cap clips are secured.

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Reassemble

Push the evaporator back into your machine, making sure that it is securely in position.

Close the inner door and replace the outer covers.

Make sure the cap is completely dry. If wet, wipe thoroughly with a dry cloth.

Slide the water tank back into your machine and make sure it is securely in place.

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Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Evaporator

The Dyson Purifier Humidify+Cool uses an evaporator to humidify the air. The room is humidified without the need for a cloud of mist. Instead, there will be an indication on the display when the machine is humidifying.

A water droplet animation on the display screen indicates that the machine is humidifying.

The water level in the tank will slowly decrease while your machine is humidifying.

The water will be depleted very slowly. Please allow a reasonable amount of time to pass before observing any change.

Is there anything else we can help with?

Water level

The water level in the tank will slowly decrease while your machine is humidifying.

The water will be depleted very slowly. Please allow a reasonable amount of time to pass before observing any change.

Which mode is your machine in?

Auto humidify mode

While in Auto humidify mode, the onboard sensors will intelligently adjust the settings of the machine according to the temperature and humidity of your room.

Room humidity

Your machine will pause when the target room humidity has been reached, switching on again when the room humidity levels drop.

Airflow speed

The airflow speed will increase until the target humidity level has been reached.

Is the machine working as expected?

Manual mode

Switch the machine to Manual mode.

Target humidity

In Manual mode, your machine will only humidify if the target humidity is higher than the ambient humidity.

Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote control or the Dyson Link app.

A water droplet animation on the display screen indicates that the machine is humidifying.

Increasing the airflow speed will help you to reach your target humidity.

Is the machine working as expected?

Keep the cap on the water tank dry when you run a Deep clean cycle or fill the tank. It contains power connections and should not be washed. If wet, wipe thoroughly with a dry cloth. Make sure the cap and connections are completely dry before refitting.

Deep cleaning your machine

To always get the best performance from your Dyson purifying humidifying fan, it is important to carry out regular deep cleaning to remove any limescale.

Before and after long periods where humidification is not used, we recommend you run an additional Deep clean cycle.

In hard water areas, you may need to run the Deep clean cycle more frequently. We recommend you use filtered water to always get the best performance from your machine.

Please follow the steps in the video.

Find the text version of the step-by-step guide instead, under "Has this resolved the problem?"

Target humidity

In Manual mode, your machine will only humidify if the target humidity is higher than the ambient humidity.

Manually setting the humidity level

You can choose from 30%, 40%, 50%, 60% or 70%, using either the remote control or the Dyson Link app.

Check your ambient humidity

The maximum setting on your machine is 70% humidity. If the ambient humidity of the room is 70% or higher, your machine will not humidify.

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If the ambient humidity is lower than 70%, we recommend that you increase your target humidity to 70%. Your machine should start to humidify.

A water droplet animation on the display screen indicates that the machine is humidifying.

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Increasing the airflow speed will help you to reach your target humidity.

Water level

The water level in the tank will slowly decrease while your machine is humidifying.

The water will be depleted very slowly. Please allow a reasonable amount of time to pass before observing any change.

Is the machine working as expected?

Ensure the correct button on remote is being pressed.

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Press the Oscillation button to set the angle of oscillation to 0°, 45° ,90° or 'Breeze mode'.

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Please be aware the whole product does not oscillate, the oscillation occurs from the oscillating channels inside the amplifying loop.

Do the oscillators now oscillate?

Test the other remote buttons

Test the other buttons on the remote.

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Point the remote directly at the front of the machine while pressing the button.

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Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Using the remote option in the app, check if the oscillation changes.

Does the airspeed change using the Dyson Link app?

Changing the battery

Unscrew the remote control's battery compartment.

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Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

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Has changing the battery resolved the problem?

Ensure the correct button on remote is being pressed.

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Toggle through the oscillation setting using the oscillation button on the remote until 0° is displayed.

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Has this resolved the problem?

Test the other remote buttons

Test the other buttons on the remote.

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Point the remote directly at the front of the machine while pressing the button.

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Do the other buttons on the remote work?

Purifying

Auto purify mode adjusts the airflow speed according to the air quality in the room. With Auto purify mode on, your machine will react to changes in the room's air quality.

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Your machine will pause when the target air quality has been reached. It will resume when the air quality levels drop.

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Is there anything else we can help with?

When your machine records a spike in PM2.5, PM10, VOC, or NO2, your machine will display the relevant pollutant icon.

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The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

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