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Dyson DC30

Let's get your machine working.

See all steps

Please select the appropriate option

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove bin

Remove the clear bin, cyclone assembly and filter from the machine.

Image showing how to separate the main body from the cyclone.

Where the bottom of the filter sits located on the main body of the machine, there is a small black rubber switch.

Press this in and pull the trigger assembly.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Where is noise coming from?

Is the whistle coming from the machine or the charger?

You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to open the base of the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to put the bin back onto the machine.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

The filter needs to be washed at least once per month.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Has washing the filter resolved the issue?

Paper test

This would indicate that there is no issue with the machine.

To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Image showing if paper is visible in the bin.

Are you able to see the pieces of paper in the clear bin?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Blockage issue

Run the machine and if there is a pulsating noise this will indicate that the machine is blocked. Please see how to remove a blockage.

Please select the appropriate option

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to open the base of the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to put the bin back onto the machine.

Rebuild and test the machine.

Check the wand for any blockages.

Image showing how to check the wand for any blockages.

Has this resolved the problem?

The filter should be washed at least monthly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to reattach the bin to your machine.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run time

Your Dyson handheld is designed to give constant suction.

Unlike other handhelds, when fully charged DC30 will give 6 minutes of powerful constant suction. The ideal amount of time for cleaning small areas of dust and debris around the home.

Is there anything else we can help you with?

Please select the appropriate option

Serial number location

The serial number can be found on the main body, behind the filter.

Image showing how to locate the serial number of your machine.

(eg: XXX-UK-XXXXXXXX).

Image showing where to locate the serial number of your machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the bin assembly until it "clicks" into position.

Image showing how to connect the crevice tool to your machine.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Image showing how to connect the combination tool to your machine.

Is there anything else we can help you with?

How to remove the battery

Type A - Press the silver battery release button on the main body handle.

Image showing how to remove the power pack.

Type B

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the main body handle and the other located on the reverse side where the pre-filter was removed from.

Image showing how to remove the power pack.

Is there anything else we can help you with?

The filter should be washed at least monthly.

Wash the filter step by step

Please follow the steps in the video

Is there anything else we can help you with?

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter step by step

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Is there anything else we can help you with?

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing when the bin should be emptied.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help you with?

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The battery should be fully charged after 3.5 hours.

Image showing charging procedure.

Is there anything else we can help you with?

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below:

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check to see if the bin rattles.

Check the inlet flap.

Image showing how to check the bin inlet.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to reattach the bin to your machine.

Rebuild and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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3/5 Good

4/5 Very Good

5/5 Excellent

Test machine

Hold the trigger and run the machine.

Image showing fast flashing light.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Image showing how to remove the power pack.

Type B

Using a screw driver remove the two small screws, the first is located above the charging point and the second is located behind the washable filter at the bottom.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine.

Image showing how to remove the power pack.

Has wiping the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Charge the machine

Plug the machine in to the charger.

Image showing charging procedure.

Test machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

What does the charger light on the main body show?

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run Machine

Run the machine without the charger plugged in

Image showing fast flashing light.

What does the light on the main body show?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is there any power to the machine?

Charge machine

Charge machine for 3.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image show how to remove the power pack from your machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

  • Place the machine on a flat surface

.

  • Pull the trigger and pull the bin away from the main body.
Image showing solid light.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Run machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Test the machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Charge the machine

Charge the machine for 5.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

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Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

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Charge machine

Plug the machine into the charger.

Image showing charging procedure.

Run machine

Run the machine without the charger.

Image showing fast flashing light.

Run battery

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

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Charge Machine

Charge Machine for 5.5 hours.

Image showing how to charge the machine.

Is there any power after 5.5 hours?

Have you been sent a charger or battery in the last three months for this issue?

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You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Run machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Pull bin away from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Had this issue happened before?

If this is the first time this issue has occurred, order a replacement Type A Main body.

If this is the second time this issue has occurred, order a Replacement Type B Main body and battery.

If this is the third time this issue has occurred, please arrange for the machine to be returned for inspection.

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But our Customer Support Team will be able to solve your problem.

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Please select the appropriate option

New machine

All new machines may have a slight mechanical smell to begin with. This should clear after use.

Has this resolved the problem?

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Wash the filter and clean the bin

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

Please select the appropriate option

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing when the bin should be emptied.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Has cleaning the bin and cyclone resolved the issue?

Watch the filters video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has washing the filter resolved the issue?

Washing the filter has not resolved the issue

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Try the machine with different accessory tools to check that none of them are blocked.

Has this resolved the problem?

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Washing the filter

The filter needs to be washed at least once per month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter solved the problem?

Does the machine have power?

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Dust from the exhaust

This maybe caused by the filter being overloaded with fine dust e.g Plaster dust, flour etc.

Wash the filter and leave to dry for 12 hours.

Image showing how to wash the filter.

Charge the machine for 3.5 hours.

Image showing how to charge the machine.

Please select the appropriate option

Power issue

Most lights issues can be resolved by using the power script, please select Power from the drop down list or one of the other listed symptoms.

If the machine is sparking please do not use it until a replacement part has been ordered.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option