
Let's get your machine working
Dyson CSYS Floor (Black)
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Troubleshooting
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Visible issue
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Light won't switch on
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Check the electrics
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Issue resolved
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Check power cord
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Check dimmer
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Check carriage plates
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Carriage plates
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Check carriage plates
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Check plates
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Check electrics
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Check power cord
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Check dimmer switch
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Remove the power supply
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Issue not resolved, please speak to our Customer Support Team
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Arm difficult to adjust
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Reassemble the carriage plates
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Check the arm
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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How to use the dimmer
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More help required
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Issue resolved
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Assemble the machine
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Step-by-step guide on how to use your Dyson Light
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Reposition the Dyson light
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CSYS Floor user guide
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Most common topics
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
Please check the following:
Is the power cord or plug damaged?
Check other household appliances.
Check the light in another socket.
Has checking the electrics resolved the problem?
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Carefully turn the light on its side.
Ensure the power cord is plugged into the centre of the base.

Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the magnetic disc in the centre of the base.

Stand the light upright ensuring the cord remains in the slot.
Check the dimmer switch
Press the power button to switch on.
Hold the switch down to use the dimmer switch.
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.
Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.
Use Hex key provided to remove the three screws.

Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Ensure the red tape on the plates covering the contacts has been removed.

Please follow the next step.
Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.
Loosely screw in the three screws.

Recheck alignment.
Proceed to screw until securely clamped.
Unplug the light and leave for 5 minutes.

Plug the light in and switch on.

You might need to arrange a visit from a Dyson expert.
It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Power supply
Part no. 967247-08
Replacement power supply for your Dyson.
$32.99
Power supply
Part no. 967247-08
Replacement power supply for your Dyson.
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.

Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.
Use Hex key provided to remove the three screws.
Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Ensure the red tape on the plates covering the contacts has been removed.
Please follow the next step.
Reassemble the carriage plates
Align the square shapes and screw holes on the heat sink arm and the upright.

Press the two parts together with one hand.
Loosely screw in the three screws.

Recheck alignment.
Proceed to screw until securely clamped.
Please check the following
Is the power cord or plug damaged?
Check other household appliances.
Check the light in another socket.
Has checking the electrics resolved the problem?
Carefully turn the light on its side.
Ensure the power cord is plugged into the centre of the base.
Carefully lay the cord through the indicated groove ensuring it does not become twisted.

Place the magnetic disc in the centre of the base.

Stand the light upright ensuring the cord remains in the slot.
Press the power button to switch on.
Hold the switch down to use the dimmer switch.

Unplug the light and leave for 5 minutes.

Plug the light in and switch on.

You might need to arrange a visit from a Dyson expert.
It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.
Please contact us. Our helpline will be able to arrange an appointment for you.
Power supply
Part no. 967247-08
Replacement power supply for your Dyson.
$32.99
Power supply
Part no. 967247-08
Replacement power supply for your Dyson.
$32.99
Check wheel carriage plates
Check that the wheel carriage plates are screwed together currently.
Follow the procedure image for correct assembly.

Ensure the red tape on the plates covering the contacts has been removed.

Disconnect the carriage plates
Ensure the following before starting the checks.
Ensure the light is at the top before carrying out the checks. Failure to do this will cause the weight to drop.

Use Hex key provided to remove the three screws.
Be careful to capture all screws when they are loosened.
Hold the heat sink at all times when removing from the upright.
Reassemble the carriage plates
Align the square shapes and screw holes on the heat sink arm and the upright.
Press the two parts together with one hand.
Loosely screw in the three screws.
Recheck alignment and proceed to screw until securely clamped.
Is the problem with the arm going backwards and forwards, up and down or both?
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
How to use the dimmer
Press the power button to switch on.
Hold the switch down to use the dimmer switch.

Please select the appropriate option
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
How to assemble your Dyson light
Connecting the upright and base.
Stand the light on a flat surface.
Insert the upright into the base.
Find the text version of the step-by-step guide instead, under "Is there anything else we can help you with?"
Is there anything else we can help you with?
Getting started
Your box contents will include: the Vertical assembly, the Horizontal arm assembly, the Instruction manual, a microfibre cloth, the Power supply unit, the Fixing pack and the Base assembly.
Carefully read the assembly and important safety instructions.
Stand the base on a flat surface and remove any packaging.
Insert the Vertical assembly into the base, ensuring it fits securely.
Using the provided Allen key secure the Vertical assembly in place with the larger screw.
Remove both pieces of red tape covering the electrical contacts.
Align the screw holes on the plates and press both parts together with one hand.
Loosely screw in the three screws using the provided Allen key.
Ensure the plates are aligned, then secure all three screws fully. Do not over tighten the screws.
Carefully place the light on its side, remove the magnetic retainer and plug the cord into the centre of the base.
Carefully fit the cord into the indicated groove ensuring it's not twisted. Replace the magnetic retainer, with the hole fitting directly over the end of the cord.
Remove the transit tape and all packaging from the product.
Plug in the power supply unit.
Using at least two fingers gently press the touch pad to turn on the light.
The light can be adjusted, vertically, horizontally and rotate through 360°. Adjust the position of the light by moving the arm not the weight.
CSYS lights have touch-sensitive, continuous dimming. Adjust the level of the light you need by keeping your fingers held on the touchpad.
How to reposition the Dyson light
The LED head can be positioned directionally in 3 axes.
Only use the heat sink arm to reposition.

Further help
Dyson CSYS Floor (Black)