Let's get your machine working
Dyson DC25 Multi FloorLet's get your machine working
Dyson DC25 Multi Floor
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DC25/DC29 Upright
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Cleaning the bin and cyclone
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More help required
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How to assemble your Dyson machine
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Issue resolved
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Brush bar switch
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How to carry your Dyson machine
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How to vacuum
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Attaching the accessories
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Serial number location
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User guide
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Troubleshooting
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Unusual noise
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Grinding noise
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Stopped - check Brush bar
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Issue resolved
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Check the Cleaner head - step by step
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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High pitched whistle
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Issue not resolved, please speak to our Customer Support Team
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Remove the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Remove the post-filter
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Replacement part required
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Remove the post-filter
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Refit the post-filter
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Pick up issues
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The base
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Clear the Brush bar
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Check inlet suction
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Check Cleaner head
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Check duct
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Replacement part required
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Check changeover valve
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Check the cyclone
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Wash the filters
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Washing the filters - step by step
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Issue not resolved, please speak to our Customer Support Team
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Check lower duct
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Replacement part required
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Both base and hose
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How to refit the lower duct hose
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Check changeover valve
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Check hose suction
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Check the Wand
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Replacement part required
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Check the hose
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Replacement part required
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Power or electrical issue
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The Brush bar is not spinning on the floor tool
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No power
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Less than two hours
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Pick up issues
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Washing the filters
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Washing the filters - step by step
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More than two hours
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Intermittent power
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Washing the filters
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Switch not working
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Issue not resolved, please speak to our Customer Support Team
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Issue not resolved, please speak to our Customer Support Team
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Unusual smell
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Musty - clean cyclone
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Issue not resolved, please speak to our Customer Support Team
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Visible issue
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Check the post-filter
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Refit the post-filter
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Issue not resolved
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Refit the post-filter
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Bin base jammed
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Replacement part required
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Replacement part required
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Wand stuck
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Issue not resolved, please speak to our Customer Support Team
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Wand checks step by step
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Sparks or smoke
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Stabiliser issue
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Check Cleaner head for blockages
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Issue not resolved, please speak to our Customer Support Team
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The machine won't stand upright
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Issue not resolved, please speak to our Customer Support Team
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Replace pin
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Issue not resolved, please speak to our Customer Support Team
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Check the stabilizer step by step
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The machine won't recline
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Refit pins
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Issue not resolved, please speak to our Customer Support Team
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Check mechanism
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Check the Brush bar
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Is the ball jamming?
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Check Brush bar - video
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Spitting out dust
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Part broken
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Replacement part required
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Replacement part required
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Replacement part required
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Replacement part required
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Emptying the bin
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
$12.99
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
$12.99
$12.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 915676-01
Replacement wand for your Dyson vacuum cleaner.
$142.99
Wand
Part no. 915676-01
Replacement wand for your Dyson vacuum cleaner.
$142.99
$142.99
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 915677-09
Replacement hose for your Dyson vacuum cleaner.
$83.99
Hose
Part no. 915677-09
Replacement hose for your Dyson vacuum cleaner.
$83.99
$83.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Cleaner head is not working. You can solve this by ordering a new one below.
Cleaner head
Part no. 915499-07
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
Cleaner head
Part no. 915499-07
Replacement cleaner head for your Dyson vacuum cleaner.
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 915530-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Combination tool is not working. You can solve this by ordering a new one below.
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$69.99
Combination tool
Part no. 914338-01
Two tools in one, for versatile cleaning around the home.
$69.99
$69.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Hose is not working. You can solve this by ordering a new one below.
Hose
Part no. 915677-09
Replacement hose for your Dyson vacuum cleaner.
$83.99
Hose
Part no. 915677-09
Replacement hose for your Dyson vacuum cleaner.
$83.99
$83.99
How to install this part
You might need a replacement part.
It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
$12.99
Lower duct hose
Part no. 914197-03
Replacement lower duct hose for your Dyson vacuum cleaner.
$12.99
$12.99
How to install this part
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Post filter is not working. You can solve this by ordering a new one below.
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
Post filter
Part no. 916188-06
Replacement post filter for your Dyson vacuum cleaner.
$56.99
You might need a replacement part.
It looks like the Pre-filter is not working. You can solve this by ordering a new one below.
Pre-filter
Part no. 919171-02
Replacement pre-filter for your Dyson vacuum cleaner.
$21.99
Pre-filter
Part no. 919171-02
Replacement pre-filter for your Dyson vacuum cleaner.
$21.99
$21.99
You might need a replacement part.
It looks like the Stair tool is not working. You can solve this by ordering a new one below.
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
Stair tool
Part no. 915100-02
Replacement stair tool for your Dyson vacuum cleaner.
$10.99
$10.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 915676-01
Replacement wand for your Dyson vacuum cleaner.
$142.99
Wand
Part no. 915676-01
Replacement wand for your Dyson vacuum cleaner.
$142.99
$142.99