Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Assembly instructions

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Attach the Wand.

Attach Wand to top of hose so that it 'clicks' into place.

Fit the bottom of the Wand to the machine ensuring that it 'clicks' into place.

Slide the metal section of the Wand down through the hose and cover the top with the Wand cap.

Store the tools

Attach the tools to the holder on the side of the machine.

How to use the Brush bar

Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Press the button again to restart the brushes for vacuuming carpets.

Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

How to start vacuuming

Plug the machine in.

Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.

Press the ON/OFF switch.

Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.

Extend the wand until it clicks.

Press the wand release button and lift the wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

Attaching the accessories

Pull the Wand upwards and out of the machine.

Attach either the combination tool or the stair tool to the Wand or hose.

Serial number location

Remove the bin from the machine.

The serial number can be found behind the bin on the Main duct.

Please open the PDF for the user guide.

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Clear the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Using a coin, undo the end cap and remove the Brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the Brush bar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Turn the machine on, keeping it in the upright position.

Remove the post-filter

Recline the machine and lay it on its back or side.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Turn the machine on.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Remove the post-filter

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check inlet suction

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay the machine on its back.

Remove the cleaner head by pushing the tab underneath.

Lift the Cleaner head upwards. Separate the Cleaner head from the machine.

Switch the machine on.

Place your hand over the opening and test the suction.

Check Cleaner head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Check that the Brush bar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Wash the filters

Please follow the steps in the video.

Remove the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Pull the flexible lower duct hose away from the rigid pipe.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Position the other end onto the duct closest to the Cleaner head.

Slowly stand the machine upright until the hose slides into place.

Check the changeover valve

Remove the bin.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Check the rectangular inlet for blockages and remove as necessary.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

Open the Wand glamour cap and pull the Wand upwards.

Continue to pull the Wand away from the machine.

Press the release catch at the top of the hose to detach the Wand.

Turn the machine on and test the suction from the hose.

Check the Wand

Look through the Wand and remove any blockages.

Check the Wand for damage.

Check the hose

Remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Check the hose for any holes or tears and remove any blockages.

Reassemble and test machine.

Clear the Brush bar

Please follow the steps in the video.

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Wash the filters

Please follow the steps in the video.

Remove filter

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin from your machine by pressing the cyclone release catch as shown.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filters

Please follow the steps in the video.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibres from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Refit the filter

Place the filter back in the ball.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Release the catch by hand

Press the button at the top of the handle and remove the bin from the machine.

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Releasing a jammed wand

Please follow the steps in the video.

Untwist the hose

This issue could be caused by a twisted hose.

If the Wand is jammed in the hose begin by removing the bin.

Please follow the steps as shown in the video below.

Pull the Wand up as high as it will go.

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.

If the wand won't return to the hose

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

Check the Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Check the Cleaner head entrance and machine inlet for any blockages and remove as necessary.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Push the head onto the machine until it clicks into place.

Standing the vacuum cleaner upright

Please follow the steps in the video.

Stabiliser

Place one hand on each stabilizer wheel and press down towards the floor quickly and firmly until there is a click.

Check the left hand side of the stabilizer, pedal and duct pivot for damage. If any of these parts are damaged book a repair.

Try standing the machine upright.

Check the stabilizer

Unplug the machine.

A pin is located on either side of the red peddle. If the pin is out of position, this can be resolved by moving the pin back into the right slot.

Lay the machine on its front so that the stabilizer is clearly visible.

When standing behind the machine with the wand pointing away from you, locate the stabilizer pins.

Push pins back into place

It may be possible to push the pin(s) back into place.

Lay the machine on its front and push the pins back into the runners.

Recline the machine

Ensure there is nothing blocking the stabilizer mechanism.

Recline the machine by placing your foot on the stabilizer pedal, if you feel some resistance, inspect the area for damage.

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Clear the Brush bar

Please follow the steps in the video.

Blockage issue

This suggests that there is a blockage somewhere in the machine.

Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

To completely detach the bin from the cyclone - press the release catch at the top of the clear bin.