Live Support Click or press Enter to skip navigation.
Notre site est aussi disponible en français.  Cliquez ici pour changer de langue.
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson online accessibility policy

Last updated: June 6, 2018

Dyson is committed to providing a website that is accessible to the widest possible audience. We strive to conform to consistently high levels of usability across our website, following industry standard best-practice accessibility guidelines. To validate our work, we collaborate with independent accessibility testing providers.

We endeavour to conform to Level A of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These explain how to make web content more accessible for people with disabilities and help make the web more user-friendly for everyone.

Having problems accessing our content?

We’re aware that we still face challenges in providing a fully-accessible website, so we’re actively working on improving the following issues:

1. Dyson is committed to providing accessible PDFs for new documents and new products. Should you encounter a non-accessible PDF anywhere on the website, please contact us at 1-877-397-6622 or service@dysoncanada.ca for an alternative format and we’d be happy to provide it for you.

2. We’re currently aware of an accessibility limitation with our video player. This results in screen reader and keyboard-only users having difficulty accessing controls. However, the video can be played and paused. We’re working on a solution to this, currently planned for Fall 2018.

3. We’re aware some of the videos do not have captions or audio. If you have difficulties accessing the content within the video, you can contact Dyson at 1-877-397-6622 or service@dysoncanada.ca.

4. There are a few areas of the site that duplicate the ID of some elements. These have been tested and should not have any impact on current browser or screen reader operation.

5. We have used looping animations throughout the site to describe the technology used in our products. If you find these distracting you can pause the animation by activating this Animation Lock.

If you experience any difficulty in accessing our website, would like additional information about Dyson’s accessibility standards, or would like to provide feedback, please contact us at 1-877-397-6622 or service@dysoncanada.ca.

Expert customer service, 6 days a week

1-877-397-6622

Mon - Fri: 8am - 7pm, EST

Saturday 9am - 5pm, EST

Direct from Dyson

Price match promise

Best price guaranteed

Be confident that you are getting the best price on Dysoncanada.ca. If within 30 days of purchase you should find the same model advertised by an authorized Canadian Dyson retailer at a lower price, we’ll refund you the difference. Just contact our Customer Service team at 1-877-397-6622 to get started. Here’s what you’ll need to know:

• Product must be the exact same model number as it appears on DysonCanada.ca and in stock

• Proof of advertised price by an authorized dealer is required (Copy of Flyer or Website URL)

• Authorized dealers are limited to Canadian Tire, Best Buy, Costco, Walmart, Hudson’s Bay, Sears, Home Outfitters, Bed Bath & Beyond, Leons, Home Depot, The Brick, The Shopping Channel, Rona, Home Hardware, Lowes, Visions, London Drugs, and Sephora

• Product must be new and in original packaging. It cannot be reconditioned (refurbished), used, damaged, returned, open box, or demonstrator product

• Product price must not be lower due to an advertising error or misprint

Free shipping and returns

Free shipping and returns

What are my shipping options?

Standard shipping: Free

Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.

Expedited shipping: $25.00

If you need your machine in a hurry, we also offer an expedited shipping option via Canada Post to major cities – your order will be delivered within 2 business days. Simply switch to the expedited shipping option in the checkout. Please note that there are a small number of postal codes, usually in remote rural areas, to which expedited shipping is not available.

Accessories and Spare Parts: $5.99

Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.

How long does shipping take?

Estimated delivery times to major cities:

  Standard Shipping: Free
To Toronto 2-3 business days
To Ottawa 2-3 business days
To Montreal 2-3 business days
To Quebec 2-3 business days
To Winnipeg 5 business days
To Halifax 5 business days
To Calgary 6 business days
To Saskatoon 6 business days
To Vancouver 7 business days
To St.John's 7 business days

 

  Expedited Shipping: $ 25.00
To Toronto 2 business days
To Ottawa 2 business days
To Montreal 2 business days
To Quebec 2 business days
To Winnipeg 2 business days
To Halifax 2 business days
To Calgary 2 business days
To Saskatoon 2 business days
To Vancouver 2 business days
To St.John's 2 business days

Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.

When will my delivery arrive?

Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.

If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.

How do I track my order?

You will be sent a notice of shipment email with tracking information upon the shipment of your order.

Can I ship to a PO Box?

Shipping to PO boxes is not available due to package size restrictions.

Can I ship to a different address than my billing address?

Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.

What happens if I’m not home to receive my shipment?

Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:

1)    Contact your selected carrier to arrange for a second delivery attempt.

or

2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.

What happens if my order was ‘returned to sender’?

If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

How do I return a product?

Buy risk free with free 30-day returns

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

30-day money back guarantee

30-day money back guarantee

Buy risk free with free 30-day returns

If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.

Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.

If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.

Widest selection

Widest selection

DysonCanada.ca offers the widest selection of Dyson machines in Canada, including the latest technologies and newest machines.

Some products are unique to DysonCanada.ca, so in buying direct you can feel confident in finding the right machine for you.