Click or press Enter to skip navigation. Accessibility Statement
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.
Change your contact preferences.
Change your contact preferences.

Your cart is empty. Your basket has items in it
Secure Checkout

Let's get your machine working

Dyson Cinetic Big Ball Multi Floor
Dyson Cinetic Big Ball Multi Floor

Let's get your machine working

Dyson Cinetic Big Ball Multi Floor

  

See all steps

Most common topics

Pick up issue

Unusual smell

Unable to slide bin up

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

Turbine head

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

$142.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967363-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967363-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Notify me

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

$43.99

Brush bar

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

$43.99

$43.99

You might need to arrange a visit from a Dyson expert.

It looks like the Cyclone isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Cyclone

Part no. 967418-05

Replacement cyclone for your Dyson vacuum cleaner.

$56.99

Cyclone

Part no. 967418-05

Replacement cyclone for your Dyson vacuum cleaner.

$56.99

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 967369-01

Velour strips pick up hair and dirt from stairs.

$9.99

Stair tool

Stair tool

Part no. 967369-01

Velour strips pick up hair and dirt from stairs.

$9.99

$9.99

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

Turbine head

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

$142.99

You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

$23.99

Extension tube

Extension tube

Part no. 967365-01

Replacement extension tube for your Dyson vacuum cleaner.

$23.99

Currently out of stock.

$23.99

Notify me

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Quick-release combination tool is not working. You can solve this by ordering a new one below.

Quick-release combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

$32.99

Quick-release combination tool

Quick-release combination tool

Part no. 967368-01

Two tools in one, for versatile cleaning around the home.

$32.99

Currently out of stock.

$32.99

Notify me

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

You might need a replacement part.

It looks like the Turbine head is not working. You can solve this by ordering a new one below.

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

Turbine head

Turbine head

Part no. 963544-04

Replacement turbine head for your Dyson vacuum cleaner. Stiff bristles and carbon fibre filaments pick up ground in dirt and dust

$142.99

$142.99

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Further help

Dyson Cinetic Big Ball Multi Floor