Click or press Enter to skip navigation.
Ce site est disponible en français.  Cliquez ici pour changer de langue.
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Thank you. Your machine has been registered.

You're just a click away from confirming your subscription with Dyson. To receive the latest news on Dyson products, tips on your machines and special offers, please consent by clicking the button below.

For more information on privacy practices of Dyson or to withdraw your consent for any communications from us, please send your request to service@dysoncanada.ca or by mail to Dyson Canada Ltd., Attn: Customer Care, 312 Adelaide Street West, 7th Floor, Toronto Ontario M5V 1R2. Also, every email we send includes an unsubscribe link so you can easily change your mind.

Getting started

Play the video. How to set up your machine.

Setting up your machine

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Using your machine

Play the video. How to empty the clear bin.

Emptying the clear bin

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Useful tips

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Safely store tools
Clip accessories onto the storage posts on the side of the vacuum, so you've always got them to hand.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Wash the filter regularly
Rinse under a cold tap until the water runs clear – you don't need any detergents. Leave to dry fully (at least 24 hours) before refitting.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Fixing a machine that won't stand upright
Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

Maintaining your machine

Play the video. How to wash the filter.

Washing the filter

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Clearing a jammed brush bar
We demonstrate how to access the brush bar so it can be cleared of tangles.

Sorry, but the video player isn't currently keyboard accessible. We're upgrading our player to improve this. Please email support@dysoncanada.ca or contact 1-877-397-6622 if you would like further help, or to see the information in an alternative format.

Please see our Accessibility Statement for more information.

Fixing a machine that won't stand upright
Follow our simple video to troubleshoot problems where your vacuum won’t stay upright when you come to a standstill.

Frequently asked questions

How often do the filters on this machine need washing?

It is recommended that you clean both of the filters at least once every 3 months. Filter maintenance instructions can be found in the machine's User Guide.

Can I use this machine with an extension cable?

No, the use of an extension cable is not recommended.

Can I use this machine to pick up liquids?

No. Do not pick up water or other liquids with your machine.

Your profile