You can update your contact preferences at any time in the Keep in touch section of Your Dyson.If you have a Your Dyson account, you can log in below to manage your contact options.
Our vacuums for pet owners combine powerful Dyson suction with specialized tools to remove pet hair and pet allergens. Discover how they tackle dirt and debris from even the messiest of pets.
Information
Exclusive machines and offers
Exclusive machines and offers
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping:
Expedited shipping on Dysoncanada.ca is unavailable at this time, but we continue to offer Free Standard Shipping on all orders.
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Orders will be shipped within 2-7 business days via Canada Post.
How long does shipping take?
Estimated delivery times to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping ($25)
To Toronto
2-7 business days
N/A
To Ottawa
3-7 business days
N/A
To Montreal
3-7 business days
N/A
To Quebec
2-10 business days
N/A
To Winnipeg
5-10 business days
N/A
To Halifax
5-10 business days
N/A
To Calgary
2-10 business days
N/A
To Edmonton
3-10 business days
N/A
To Saskatoon
3-10 business days
N/A
To Vancouver
3-10 business days
N/A
To St.John's
3-10 business days
N/A
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Buy risk free with free 30-day returns.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from the Dyson Store within the first 30 days, please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
Extended Holiday Returns: Any purchases made between Monday 23rd November and Friday 25th December, can be returned up to Tuesday 26th January 2021.
If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Powerful Dyson suction
Pets like to explore. But their paw prints, hair and dead skin can leave mess behind. All Dyson vacuums have powerful suction. So wherever your pet gets, you'll have the power to deep clean.
Deep clean carpets
Dyson vacuums come with cleaner heads that drive deep into carpet fibers, to remove the hair and ground-in dirt pets can leave.
Remove pet hair
Powerful suction and specialized tools make it easy to remove pet hair from carpets, upholstery and pet beds.
Capture pet allergens
A highly-efficient filter traps microscopic particles as small as 0.3 microns, including pet allergens and pet dander.
"Watch video"
Cordless stick vacuums for pet owners
Our cordless stick vacuums have powerful suction to pick up pet hair, pet allergens and microscopic dirt. And because they transform to a handheld, they make it easy to clean everywhere your pet's been.
Dyson cordless vacuums transform to a handheld in just one click. Tools and cleaner heads attach directly to the wand or machine, for cleaning high and low. So pet hair and debris have nowhere to hide.
Easy to empty
The hygienic bin allows for an uninterrupted clean with a ‘point and shoot’ system which makes it easy not to touch the dirt.
Neatly store and charge
Simply drop your vacuum into the charging dock between cleans – so it's always ready when your pet makes a mess. You can also neatly store your vacuum's tools in the dock.
Mini motorized tool for pet hair
The Mini motorized tool has a
motorized brush bar to effectively lift pet hair from upholstery, pet
beds and tight spaces like your car.
Recommended for you
New and exclusive
Dyson V15 Detect Absolute
Up to 120 minutes of run time¹
100% more suction than the Dyson V8™ vacuum. Dyson's most powerful, intelligent cordless vacuum with HEPA filtration³.
2 cleaner heads and 5 tools. New High Torque anti-tangle cleaner head and new Laser Slim Fluffy™ cleaner head reveals microscopic dust on hard floors.⁵
105% more suction than the Dyson V8™ vacuum. The most powerful, intelligent cordless vacuum.²
2 cleaner heads and 5 tools. New High Torque anti-tangle cleaner head and new Laser Slim Fluffy™ cleaner head reveals microscopic dust on hard floors.⁵
90% more suction than the Dyson V8™ vacuum. Intelligent full-size cleaning, without the cord. 150% bigger bin. 25% wider cleaner head.⁴
2 cleaner heads and 5 tools. Full-size High Torque XL cleaner head covers more floor with each pass and new Laser Slim Fluffy™ cleaner head that detects microscopic dust on hard floors.⁵
Full-size cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction and run time across all floor types. Covers more of your home faster.
Laser Slim Fluffy™ cleaner head
Laser reveals microscopic dust on hard floors. Soft nylon and anti-static carbon fiber filaments capture dust from hard floors.
Hair screw tool
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
Combination tool
Two tools in one, for versatile cleaning around the home
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
Mini soft dusting brush
With soft nylon bristles to clean delicate surfaces and fabrics.
Stubborn dirt brush
Stiff nylon bristles dislodge stubborn dirt from floors and furniture.
Charger
Charges your vacuum with or without the Docking station
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
Additional click-in battery
$1,199.99
Pay by installments with 0% interest from PayBright
Full-size cleaner head with Dynamic Load Sensor (DLS) technology. Intelligently adapts suction and run time across all floor types. Covers more of your home faster.
Hair screw tool
Anti-tangle conical brush bar picks up long hair and pet hair. Fast. Motor-driven cleaning for small spaces.
Combination tool
Two tools in one, for versatile cleaning around the home
Crevice tool
Designed for precise cleaning around edges and narrow gaps.
Flexi-crevice tool
Extends and bends. For hard-to-reach places around your home and car.
Extension hose
Adds up to 61cm of flexible reach to any tool attachment, to clean up high or down low in your home or car.
Charger
Charges your vacuum with or without the Docking station
Wand clip
Handily stores the Combination and Crevice tools on the wand of your vacuum. So they're always there when you need them.
Docking station
Wall-mounted dock to recharge your vacuum and tidily store tools.
Additional click-in battery
$1,099.99
Pay by installments with 0% interest from PayBright
High Torque cleaner head With Dynamic Load Sensor (DLS) technology. Intelligently adapts suction to deep clean carpets. Extends run time on hard floors.
Mini motorized tool
Great for cleaning smaller surfaces, upholstery and stairs
Combination tool
Two tools in one, for versatile cleaning around the home
Our fullsize vacuums are engineered to deep clean around your home – effectively removing pet hair, pet allergens and dirt. And with Ball™ technology, they steer smoothly around your home's twists and turns.
Dyson Ball™ technology allows you to steer around corners with a simple turn of the wrist. So it's easy to manoeuvre around your home.
Clean in awkward spaces
The hose and wand release in one quick action – allowing you to clean high, low and wherever else pet debris gets. Tools can be attached directly to the wand.
One-click bin emptying
Simply press a button to release the bin lid and eject debris – so it's easy not to touch the dirt.
Tangle-free turbine tool for pet hair
The Tangle-free turbine tool has counter-rotating heads with brushes that effectively remove pet hair from carpets and upholstery.
Recommended for you
Promotion
Promotion
Limited offer
Dyson Ball Animal 2 Pro
Strongest suction of any vacuum.¹
Engineered for family-sized cleans and larger homes with pets.
Exclusive Dyson machines, unique colour options and special gift editions, only available from DysonCanada.ca
Free shipping and returns
Free shipping and returns
What are my shipping options?
Standard shipping: Free
Shipping via Purolator or Canada Post is free of charge when ordering any new machine from the Dyson Store. We aim to deliver the machine(s) within 2-7 business days, subject to availability. Please note that there are a small number of postal codes, usually in remote rural areas, to which we may not be able to deliver within this timescale.
Expedited shipping:
Expedited shipping on Dysoncanada.ca is unavailable at this time, but we continue to offer Free Standard Shipping on all orders.
If you prefer to check out with Expedited Shipping, please contact our Customer Care team through the Live Chat icon below, or at 1-877-397-6622 and they will be happy to assist you.
Accessories and Spare Parts: $5.99
Shipping for accessories and spare parts is $5.99. Due to the ongoing health emergency, deliveries may take longer than expected.
How long does shipping take?
Estimated delivery times for machines to major cities:
Cities
Standard Shipping (Free)
Expedited Shipping ($25)
To Toronto
2-7 business days
N/A
To Ottawa
3-7 business days
N/A
To Montreal
3-7 business days
N/A
To Quebec
2-10 business days
N/A
To Winnipeg
5-10 business days
N/A
To Halifax
5-10 business days
N/A
To Calgary
2-10 business days
N/A
To Edmonton
3-10 business days
N/A
To Saskatoon
3-10 business days
N/A
To Vancouver
3-10 business days
N/A
To St.John's
3-10 business days
N/A
Dyson Canada will make every effort to process orders within this timeframe, but issues outside of our control, such as weather, may cause delays. Dyson Canada will not be held liable for shipping delays in those cases. To process orders within this timeframe, we may need to contact you to validate your credentials.
When will my delivery arrive?
Delivery is Monday to Friday 9am – 6pm local time, not including statutory holidays. If a delivery cannot be completed (for example, if you’re not home), the carrier will leave a notification at your door indicating where you can pick up your order.
If ordering multiple products your order may be delivered in multiple shipments. This is to ensure that your order is delivered as soon as possible.
How do I track my order?
You will be sent a notice of shipment email with tracking information upon the shipment of your order.
Can I ship to a PO Box?
Shipping to PO boxes is not available due to package size restrictions.
Can I ship to a different address than my billing address?
Yes you can, however please note that different billing and shipping addresses may cause a slight delay in delivery time due to our order verification process.
What happens if I’m not home to receive my shipment?
Since a signature is always required, please try to make sure someone is home to sign for your package. The carrier will make one delivery attempt, and if nobody is available to sign for the package you'll have two options:
1) Contact your selected carrier to arrange for a second delivery attempt.
or
2) Pick up the package from your local Purolator depot or Canada Post office. In order to determine at which location your package is being held, look up the package using the tracking number shared via email or contact the carrier. Be sure to bring one piece of mail with your name on it and a government-issued ID when you pick up your order.
What happens if my order was ‘returned to sender’?
If your order is not picked up from your either your local Purolator depot or Canada Post office within the time listed on your delivery notice it will be returned to sender. In the event that this happens, please contact Dyson Canada via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
How do I return a product?
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
Pay by installments
Pay by installments
What is PayBright?
PayBright is Canada’s leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.
By selecting PayBright as a payment method at checkout, customers can enjoy their purchase immediately, while spreading their payments over time.
Purchases made directly from www.dysoncanada.ca, Dyson Demo Store or Dyson helpline are eligible for a full money back return within 30 days of the original purchase date.
If you wish to return any product purchased from Dyson please contact us prior to returning via email at service@dysoncanada.ca or by phone at 1-877-397-6622.
Dyson will cover the cost for the return shipping of any new machines. We will email you a pre-paid return shipping label. Simply print and affix it to the outside of your return shipment, and contact Purolator to arrange for a pick-up or you can drop it off at your local depot.
If you have any queries regarding your order, please contact service@dysoncanada.ca or call us at 1-877-397-6622.
.png?scl=1&fmt=png-alpha)
.png?scl=1&fmt=png-alpha){kind=icon}
.png?scl=1&fmt=png-alpha){kind=icon}