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Dyson DC78 Turbinehead Animal

Let's get your machine working.

See all steps

Checking the machine for blockages

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Image shows how to remove the bin and cyclone from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image shows to check the back of the cyclone for blockages.

Empty the bin

Empty the bin and ensure the bin base remains open.

Image shows how to open the bin lid.

Remove the bin and turn on the machine

When the bin lid is open, a small silver button behind the red opening mechanism should be exposed. Press the silver button.

Separate the cyclone unit from the clear bin.

Image shows how to remove the bin from the cyclone.

Cleaning the bin

WARNING: Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to wash the clear bin. Do not wash the cyclone.

Clean the cyclone

Clean the cyclone shroud with a cloth or the Combination tool to remove lint and dust.

WARNING: Do not use water.

Image showing you to clean the cyclone with a dry cloth.

Refit the bin.

Is there anything else we can help you with?

Checking the machine for blockages

Remove any tools from the extension tube.

Fully extend the extension tube by pressing the red button.

Turn the machine on and place your hand over the end of the extension tube.

Is the suction strong or weak?

Which floor tool

Dual mode floor tool.

Musclehead floor tool

Turbine head

Which floor tool are you experiencing an issue with?

How to use the floor tool

For use on carpet flooring, the purple seal should be in the 'up' position.

Image shows how to select the best setting for carpeted floors.

For use on hard flooring, the purple seal should be in the 'down' position.

Image shows how to select the best setting for hard floors.

Has checking the floor tool settings resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the floor tool for blockages and damage

Fully remove the floor tool from the machine.

Image shows that you can attach the floor tool directly onto the extension tube.

Check both inlets for blockages and remove as necessary.

Image shows how to check the cleaner head for blockages.

Has checking the bin and cyclone resolved the problem?

Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Check the extension tube, Wand handle and hose

Separate the extension tube from the Wand handle by pressing the release catch on the Wand handle.

Remove the Wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Image shows that the hose can be removed from the machine.

Check the extension tube, Wand handle and hose for blockages and remove as necessary.

Check the hose inlet

Unscrew the two Phillips screws on the clear bin locator bracket. (Do not remove any other screws.) Remove the bracket.

Firmly twist the flexible inspection hose away from the inlet next.

Inspect for blockages and remove as necessary.

Refit the flexible inspection hose and clear bin locator bracket.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

Cleaning the bin and cyclone

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Image shows how to remove the bin and cyclone from the machine.

Check the openings of the duct and bin for any blockages and remove as necessary.

Image shows checking the upper duct for blockages.

When the bin lid is open, a small silver button behind the red opening mechanism should be exposed. Press the silver button.

Separate the cyclone unit from the clear bin.

Image shows how to remove the bin from the cyclone.

Cleaning the cyclone

Clean the cyclone shroud with a cloth or the Combination tool to remove lint and dust.

WARNING: Do not use water.

Image showing you to clean the cyclone with a dry cloth.

WARNING: Do not wash the cyclone.

Image showsthat you should not wash the cyclone.

Reassemble and test machine.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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How to use the Musclehead floor tool

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Image showing to keep the suction control open to allow free movement loose surfaces.

Has checking the bleed valve resolved the problem?

Checking the Musclehead for blockages

Remove the Musclehead from the extension tube.

Image shows that you can attach the floor tool directly onto the extension tube.

Check the neck and underneath the floor tool and remove any blockages as necessary.

Image shows how to check the cleaner head for blockages.

Has checking the floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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The model shown may vary from the product selected but the process remains the same.

Using the Turbine head

The Brush bar on the Turbine head will start spinning as soon as the machine is turned on. You can toggle the Brush bar spin speed by pulling the air release trigger on the Wand handle.

There is no need to turn the Brush bar on and off for different floor types as the floor tool has a row of anti-static carbon fiber filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Has checking the floor tool resolved the problem?

Checking the floor tool

Remove the Turbine head from the extension Wand by pressing the release catch.

Image shows that you can attach the floor tool directly onto the extension tube.

Use a coin to turn the fastener anti-clockwise and remove the Brush bar.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the Brush bar from the Turbine head.

Image shows how to remove the brush bar.

Clean any hair, thread and debris from the brushbar.

Image shows how to remove hair from the brush bar.

Check the openings on the tool for blockages and remove if necessary.

Refit the Brush bar and refit the end cap, turning clockwise to lock.

Refit the brushbar and refit the end cap, turning clockwise to lock.

Has checking the floor tool resolved the issue?

You might need a replacement part.

It looks like the Turbinehead is not working. You can solve this by ordering a new one below.

Turbinehead

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

Turbinehead

Turbinehead

Part no. 963544-01

Replacement turbine head for your Dyson vacuum cleaner.

$142.99

$142.99

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Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Check the hose and seals

Remove the extension tube from the wand handle by pressing the grey switch on the handle.

Check there are no cracks in the handle.

Image shows how to check the wand handle for blockages.

Remove the hose fully from the machine and check there are no rips or tears in the hose.

Image shows checking the hose for blockages.

Remove the bin fully from the machine and check that the inlet on the machine is not damaged.

Image shows checking the upper duct for blockages.

Check the inlet located on the Main body of the machine, ensure the seal is not torn.

Image shows how to remove the lower duct.

Check the lower duct hose is not torn or twisted.

Remove the clear bin from the cyclone by pressing the silver button at the back of the cyclone.

Image shows how to remove the bin from the cyclone.

Attach the hose and bin to the machine ensuring they both click into place.

Image shows how to connect the hose to the machine.

Turn the machine on.

Image shows plugging the machine into the mains supply.

Has this resolved the problem?

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the machine for blockages

Please follow the steps in the video.

Has checking for blockages resolved the problem?

Using the cable

Ensure the machine is switched off.

Image shows which button is the power button.

Unplug the machine before rewinding the cable.

Image instructing you how to unplug the machine from the mains supply.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

You might need a replacement part.

It looks like the Brush bar is not working. You can solve this by ordering a new one below.

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

$43.99

Brush bar

Brush bar

Part no. 963549-01

Replacement brush bar for your Dyson vacuum cleaner.

$43.99

Currently out of stock.

$43.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

$142.99

Cyclone

Cyclone

Part no. 948638-01

Replacement cyclone for your Dyson vacuum cleaner.

$142.99

$142.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the End Cap is not working. You can solve this by ordering a new one below.

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

End Cap

End Cap

Part no. 964597-01

Replacement end cap for your Dyson vacuum cleaner.

$1.99

$1.99

How would you rate our online support?

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You might need a replacement part.

It looks like the Extension tube is not working. You can solve this by ordering a new one below.

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

Extension tube

Extension tube

Part no. 917260-01

Replacement extension tube for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Stair tool

Part no. 914417-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 948652-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 948652-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

$56.99

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4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Checking the machine for blockages

Please follow the steps in the video.

Getting started - video

Please follow the steps in the video.

Is there anything else we can help you with?

Using your machine

Attach the hose to the hose inlet on the front of the machine.

Image shows how to connect the hose to the machine.

Clip the hose to the rear of the handle.

Clip the Wand handle to the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Image showing how to adjust the length of the extension tube.

Attach the floor tool to the extension tube.

Insert the tools into the holster and attach to the extension tube.

Image shows how to store the accessories onto the extension tube.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Storing the tools

Store the Turbine head by inserting it in the clip at the back of the Main body.

Image showing you how to store the machine safely.

Storing the accessories

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube.
Image shows how to store the accessories onto the extension tube.

Is there anything else we can help you with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

Turn the machine off.

Image shows which button is the power button.
  • Ensure the machine is unplugged.
Image instructing you how to unplug the machine from the mains supply.

To retract the cable, press the button firmly until it clicks and the cable rewinds.

Image shows how to rewind the cable.

Is there anything else we can help you with?

Serial number location

Underneath the machine between the wheels.

Image shows the serial number on the underside of the machine.

Is there anything else we can help you with?

How to attach the accessories

The accessory tools can be attached to the extension tube, Wand handle or hose.

Ensure the click securely into place before use.

Image shows how to use accessories directly onto the extension tube, hose or wand handle.

Is there anything else we can help you with?

Using the suction release trigger

To reduce the suction pull the release trigger.

Image showing to use the suction trigger for use on loose surfaces.

Is there anything else we can help you with?

Using the extension tube

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Image showing how to adjust the length of the extension tube.

Is there anything else we can help you with?

Which floor tool

Dual mode floor tool.

Musclehead floor tool

Turbine head

How to use the Dual mode floor tool

Connect the dual mode floor tool to the extension tube. You can adjust the extension tube as you wish using the red catch located on the extension tube.

Image shows how to attach the cleaner head to the extension tube and wand handle.
  • With the brushes down, only use on carpets.
Image shows how to select the best setting for carpeted floors.
  • With the brushes down. Use on smooth/hard flooring.
Image shows how to select the best setting for hard floors.

Is there anything else we can help you with?

Using the Musclehead floor tool

The Musclehead will automatically adjust from hard floors to carpets and carpet to hard floors. Therefore it does not need to be manually adjusted for different floor types.

Connect the floor tool to the extension tube, ensuring it clicks into place.

  • You can adjust the extension tube as you wish by pressing the red catch on the extension tube.
Image shows how to attach the cleaner head to the extension tube and wand handle.

The bleed valves can be opened if there is too much suction. If the performance is poor with the bleed valve open, they should be closed again.

Image showing to keep the suction control open to allow free movement loose surfaces.

Is there anything else we can help you with?

Using the Turbine head

There is no need to turn the Brush bar on and off for different floor types, the floor tool has a row of anti-static carbon fiber filaments to remove fine dust from hard floors, and stiff nylon brushes remove ground-in dirt from carpets. There's no need to turn the Brush bar off when moving from one floor type to another.

Connect the Turbine head to the extension tube and ensure the extension tube is fully extended.

Image shows how to attach the cleaner head to the extension tube and wand handle.

To reduce the suction pull the release trigger.

Image showing to keep the suction control open to allow free movement loose surfaces.

Is there anything else we can help you with?

Clean the bin and cyclone

Debris can become stuck between the shroud and the bin, this could be caused by static or overfilling the bin. Do not fill the bin past the MAX mark.

Remove the bin

When the bin lid is open a small silver button behind the red opening mechanism should be exposed; press the silver button. Separate the cyclone unit from the clear bin.

Image shows how to open the bin lid.

Cleaning the bin

Clean the clear bin with cold water only.

Do not use detergents, polishes or air fresheners to clean the clear bin.

Do not put the clear bin in a dishwasher.

Do not immerse the cyclone in water or pour water into the cyclones.

Ensure the clear bin is completely dry before replacing.

Image shows how to wash the clear bin. Do not wash the cyclone.

Clean the cyclone

Clean the cyclone shroud with a cloth or the Combination tool to remove lint and dust.

WARNING: Do not use water.

Image showing you to clean the cyclone with a dry cloth.

Refit the bin.

Is there anything else we can help with?

Emptying the bin

Remove the bin from the machine by pressing the bin release catch located to the side of the bin.

Image shows how to remove the bin and cyclone from the machine.

Open the bin lid by pressing the red release button on top of the cyclone, be careful to do this somewhere to capture any dust securely.

Image shows how to empty the bin.

Cleaning the cyclone

Locate the shroud wiper and pull from its position to remove.

Use the shroud wiper to clean around the cyclone to remove any finer dust.

Check underneath the cyclone for any blockages and remove as necessary.

Image shows how to clean the bin and cyclone.

Do not wash the cyclone.

Image showsthat you should not wash the cyclone.

Is there anything else we can help with?