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Dyson 360 Eye™ (Nickel/Blue)

Let's get your machine working.

See all steps

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Wash the filters - video.

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Cleaning modes

Your robot can perform a clean starting from the dock or off the dock.

Starting a clean from the dock

With the bin empty, place the machine on it's dock.

Press the power button and the machine will begin cleaning the surrounding area.

If necessary, the robot will automatically return to the dock to charge during the cleaning process.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Starting a clean off the dock

With the bin empty, place the machine on the floor of the room to be cleaned.

Press the power button and the machine will begin cleaning the surrounding area.

When the battery is low the machine will return to its starting point and switch off.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Please select the appropriate option

Know your robot - the top.

Power button.

USB port (behind the postfilter).

Cyclone release catch.

Unique 360o vision system.

Sensors.

Finger hold.

Infra red LED.

Cyclone and clear bin.

Please select the next area

Know your robot - the base.

Carbon fibre brushbar.

Charging contacts.

Tracks.

Please select the next area

Know your robot - the dock and charger.

Charger

Power socket

'Power on' indicator

Charging contacts

Please select the next area

Know your robot - the filters.

Pre filter

Post filter

Check and wash the filters regularly according to the instructions to maintain the robot's performance.

Please select the next area

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

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Quick start

This video is a quick guide to getting started with your Dyson 360 eye robot.

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Serial number and passcode location

  • The serial number and passcode can be found on the rear of the instruction manual or on the main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

  • The serial number is listed if you view all devices connected to your network through your router settings on your PC, phone or tablet.
  • The serial number can also be found In the app if you have registered it.

Please select the appropriate option

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

A blue pulsing light indicates that the machine is charging.

A solid blue light shows when the battery is fully charged.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

Please select the appropriate option

Taking your machine out of the country of origin

We’ll do everything we can to help if you decide to take your machine abroad, but we don’t recommend it for the following reasons:

  1. The machine has only been tested to comply with the safety regulations of the country of origin
  2. Some countries run a different electricity supply.
  3. Different plugs are used in different countries, and Dyson advise against using a transformer or plug adaptor.
  4. We believe it’s important to offer excellent aftersales support. Not all Dyson territories are able to support all the product ranges, and may not be able to supply parts or repair these products.

It is for these reasons the warranty expressly states that the machine is only to be used in the country of origin.

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What's in the box?

Robot

Dock

Charger

Instruction pack

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Power button

To switch ‘ON’, press the power button until the blue lights come on.

To pause and unpause during a clean, press the power button.

When the robot is paused, the pause icon will pulse.

When the robot is cleaning, the pause icon will be solid.

To switch ‘OFF’, press the button until the lights go out.

Please select the appropriate option

Preparing the room

Narrow cables and fabric that may become entangled in the brush bar or tank tracks.

Mats and rugs that are particularly thin or those with deep pile, as well as flooring items with tassels.

Light, loose material such as magazines, papers and sharp items that can be sucked into the robot.

Liquid spills, which can cause damage to the robot.

Bags, shoes or other objects that obscure drops in the room.

Fragile items that may be damaged if bumped into by the robot.

NB: The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room

Please select the appropriate option

Dock placement

The robot cleans in 5x5m grids, centred on the dock. The machine will clean each 5x5m section before moving on to the next.

Position the dock against a wall at least 50cm from any furniture or other objects.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

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How the robot navigates

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot drives out 1m into the room with the brushbar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

It will work around any obstacles in each section until all of the floorsplace has been covered before returning to the dock.

NB: If you start the machine off the dock, the first grid will be created using the starting point as the center of the first grid. This will also be the end point of the cleaning session.

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The machine is designed to clean up to 25mm to the edge of the room. This is to avoid risk of damaging your walls or furniture. Consequently, the robot may not enter narrow gaps.

Check the tracks (English)

Please follow the steps in the video.

Check the tracks (French)

Please follow the steps in the video.

Has checking the brushbar resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Check the bin and cyclone (English)

Please follow the steps in the video.

Check the bin and cyclone (French)

Please follow the steps in the video.

Has checking the bin and cyclone resolved the problem?

Wash the filters video (English)

Please follow the steps in the video.

Wash the filters video (French)

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre filter out from behind the bin.

Press in and hold the filter release button and slide out the post filter cover.

Wash both filters and the post filter cover with cold water only.

    • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
    • Shake the filter to remove debris and excess water.
    • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Has washing the filters resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

Rebuild and test the machine

Has checking the bin and cyclone resolved the problem?

The machine is designed to clean up to 25mm to the edge of the room. This is to avoid risk of damaging your walls or furniture. Consequently, the robot may not enter narrow gaps.

Check the brushbar and Tracks

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Rebuild and test the machine

Has checking the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Please select the appropriate option

Post filter checks

This could be resolved by checking the post filter is in place correctly.

Press the circular post filter cover button to remove from the machine.

Pull out the post filter and reinsert.

Reconnect the post filter cover and retest.

Has checking the post filter resolved the problem?

Check the brushbar

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Has checking the brushbar resolved the problem?

Please select the appropriate option

Provide adequate lighting for the robot to navigate; Ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Has charging advice resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Provide adequate lighting for the robot to navigate; Ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Has charging advice resolved the problem?

Check the contacts

If the robot is not docked correctly, the contacts may over heat and cause a thermal cut out.

In this situation, the robot will reverse off the dock and attempt to re-dock to continue charging.

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Has cleaning the contacts resolved the problem?

Check the charging dock

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Dock issue

This indicates the machine is charging and the dock is funtioning correctly, however the lights on the dock may have a fault.

Are the lights on the dock showing?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Charging help

This is normal. The robot consumes a small amount of power on the dock to maintain some of its electronic systems.

Robot will charge periodically every 1-2 hours even if left on the dock without vacuuming.

Has charging advice resolved the problem?

Check the charging dock and contacts

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot and the dock are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Place the machine on the charging dock.

Does the battery icon appear on the machine?

Does the machine display any lights?

Place the machine on the charging dock

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 500 mm (20 inches) of the charging dock.

Place the machine on the dock.

  • A blue flashing light indicates that the machine is charging.

  • A solid blue light shows when the battery is fully charged.

If the machine's battery is running low during a cleaning session, it will return to the dock automatically to recharge.

Does a light appear on the power button?

Lights

Your robot has three types of lights.

5 status lights

Pause light

Battery light

Each light may appear

Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)

Blue - your machine is working normally

Pink - your machine is performing a software update

What colour lights are showing?

Connectivity issues

The robot has detected it can't log into the network.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Download the latest version of the Dyson Link app from your device's app store or marketplace.

Connecting to the wifi

The Wi-Fi light on your robot will pulse whilst connecting.

When connected the light will turn off; if the robot fails to connect the light will become solid again.

Please select the appropriate option

Robot cleaning

This indicates that the robot is performing a clean.

Please select the appropriate option

Robot paused

Press the power button to unpause the robot.

Does the robot resume cleaning using the power button?

Restart the machine

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occured during a clean.

If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has placing the machine on the dock resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Robot charged

This indicates that the machine is fully charged.

Robot is ready to start cleaning activity.

To switch 'ON' press the power button until the blue lights come on.

NB: Your robot cleans using a vision system; for the machine to operate, ensure that there is adequate lighting in all areas.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Battery low

This indicates that the battery is low and the machine is heading back to charge or the machine is on the dock charging.

Once fully charged the battery light will turn solid and Robot can restart cleaning activity.

NB: Your robot cleans using a vision system; to operate successfully, ensure that there is aqequate lighting in all areas.

Is there anything else we can help with?

Check the environment.

Robot requires adequate lighting to navigate around the room.

Please check the room is well illuminated and try again.

In direct sunlight please try in another location e.g. middle of the room.

Check all sensor covers and the 360 eye camera for dirt, fingerprints or smears.

Wipe with a soft dry, microfibre cloth to clean.

Has checking the environment and sensor covers resolved the problem?

Check the machine on flat surface

Place the machine on a flat floor space and press the power button to start cleaning.

Has checking the machine on a flat surface resolved the problem?

One red fault light displayed

The robot uses a Dyson digital motor with its own blockage protection. When the motor detects a blockage it will pulse a number of times to test the blockage.

Certain floor types such as rubber backed mats, loose lino and bath mats on lino can cause the machine to pulsate.

Try on a different floor type

Place the robot on a different non-restrictive surface and retest the machine.

Please follow the steps in the video (English).

Please follow the steps in the video (French).

Has checking the floor surface resolved the problem?

Start the machine and if the paper appears in the clear bin, there is no blockage.

Check airways

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Tear up some paper into small squares (no bigger than 1cmx1cm) and scatter these around the machine.

Please follow the next step

Check the bin and cyclone video

Please follow the steps in the video (English).

Please follow the steps in the video.

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages and remove as necessary.

Check inside the cyclone for any blockages and remove as necessary.

Please follow the next step

Wash the filters video

Please follow the steps in the video (English).

Please follow the steps in the video (French).

Did washing the filters resolve the problem?

Restart the machine

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

A blue light should appear to indicate the machine is on charge.

If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Has placing the machine on the dock resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Two red fault lights displayed (English)

Two red fault lights displayed (French)

Check the brushbar and tracks

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Remove any debris from the tracks by hand (English).

Remove any debris from the tracks by hand (French).

Check the brushbar and end cap for damage.

Rebuild and test the machine.

  • When testing the machine, place the machine on a flat floor space where it's already been in use.
  • If there are no blockages and the fault re-occurs, please choose the 'Machine stuck' option.

Has checking the brushbar/tracks resolved the problem?

Retest the machine

Robot will not climb down any flooring (e.g. fireplace hearth) or raised borders more than 20-30mm.

Note - robot can climb onto raised flooring up to 20-25mm.

Ensure charging dock is not placed on raised flooring such as a mat.

Place the machine on a flat floor space where it's already been in use and unpause.

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot may become stranded on anything 15mm or higher if the tracks are not in contact with the floor.

Please barrier off any of these areas in the room using a 40-50mm high barrier.

Has retesting the machine resolved the problem?

Checks

This can be caused by the following:

Battery critically low

Lost

Software crash

Machine has attempted to dock and is unable to

Place the machine back on the charging dock.

Restart the machine and it will start a new cleaning session.

Please select the appropriate option

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

WARNING: Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Please select the appropriate option

Clean the sensors

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean. Do not use cleaning fluids, liquids or sprays of any kind.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Unable to find the dock

Press the cyclone pack release button and remove the cyclone pack.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Check that power is going to the charging dock: the ‘Power on’ indicator panel should illuminate on the base of the dock.

Ensure the dock targets are folded out correctly; parallel to the wall and facing out to the room.

Make sure the dock is in a well lit area, and check the machines sensors are clean.

Press the pause button, and the machine will attempt to re-dock.

Has checking the dock resolved the problem?

Place robot on the charging dock

Place the machine on the docking station to reset the machine.

A blue light should appear to indicate the machine is on charge.

This will restart the machines cleaning program if a fault occured during a clean. If the machine was not mid-clean, press the power button to start a clean to ensure the issue has been resolved.

Please select the appropriate option

Optics checks

Check all sensor covers and the navigational camera for dirt, fingerprints or smears.

Wipe with a soft, dry, microfibre cloth to clean.

WARNING: Do not use cleaning fluids, liquids or sprays of any kind.

Retest the machine.

Has checking the optics resolved the problem?

A squence of pink lights indicates when a software update (manual or automatic) is in progress. This is actioned when the power button has been pressed and held down for 10 seconds.

Did the pink lights appear when you pressed the power button?

Software update in progress

A sequence of pink lights indicates when a software update (manual or automatic) is in progress. This is actioned when the power button has been pressed and held down for 10 seconds.

WARNING: Do not remove the battery or USB stick (if one is connected) from the machine while the pink lights are shown - This may result in irreparable damage.

Once the update is complete, the lights will turn off and the robot is ready to use again.

We would recommend using the Dyson link app and registering for automatic software updates.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Replacing the battery video

Please follow the steps in the video.

Has checking the battery resolved the problem?

Check the battery

Removal of the battery whilst the machine is on may cause irreparable damage.

Before following the instructions below, please turn off your robot by pressing and holding the power button down until the lights go off.

Once the lights have gone out, immediately release the power button and wait for 30 seconds before following these steps.

Press in the filter release button, slide the filter cover up and remove the filter.

Use a phillips screwdriver to undo the battery screw.

Re-insert battery and screw in place and ensure completely secure.

Replace the post filter and post filter cover.

Retest the machine.

Has checking the battery resolved the problem?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

The machine cannot find the dock

This can be caused by the following:

  1. Battery critically low
  2. Lost
  3. Software crash
  4. Machine has attempted to dock and is unable to

Place the machine back on the charging dock.

Restart the machine and it will start a new cleaning session.

To avoid this error, please view the Helpful Hints for information on where to place the dock and how to prepare the room. Your machine may appear 'lost' if the sensors have not been cleaned.

Please select the appropriate option

Dock station checks

Check that the dock targets are not obstructed and the dock is placed on a solid flat surface.

Be careful that the cable is wound round the plug and that neither part is obstructing the black and white targets.

Ensure that the targets are folded out fully, at 90o to the floor and parallel to the wall.

It is possible that direct sunlight can dazzle the robot so position the dock away from any windows.

Move the location of the dock to another room or to another location along the wall in the same room.

360° camera

Ensure that the sensors and camera are not obstructed, clean and undamaged.

Starting location

WARNING: Do not move the dock once a cleaning session has begun.

The robot must be started on a powered dock if you wish for it to return to the dock.

WARNING: Do not pick up or interfere with the robot during a cleaning session.

If you need to empty the bin, pause the robot and remove the bin without lifting it off the floor.

Replace the bin and un-pause the machine so that it can continue the cleaning session.

If it is stuck or need assistance, this will be signalled with a series of red lights.

Follow the instruction in the manual or the app should an error light appear.

Has checking the dock resolved the problem?

Lights

Your robot has three types of lights.

5 status lights

Pause light

Battery light

Each light may appear

Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)

Blue - your machine is working normally

Pink - your machine is performing a software update

Check the charging dock

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Try plugging the charging cable into the other side of the dock.

Do the lights now appear on the dock?

Dock

Place the machine on the dock.

Does the light appear on the machine?

Dock

Check the robot is correctly placed in the centre of the dock, this will ensure the contacts are lined up.

Push gently down on the machine.

Does the battery icon appear on the machine now?

Change the position of the dock

This indicates the dock is functioning correctly, however the surface that the dock and robot are on is not flat and level. Change the position of the dock.

NB: Can be caused by uneven floor level, thick pile carpets or rugs etc.

Does the battery light now appear on the machine without pressing down?

Check the charging dock and contacts

Press the cyclone pack release button and remove the cyclone pack.

Check the contacts on the robot and the dock are not obstructed, and wipe them clean with a dry cloth.

Please select the appropriate option

Place the machine on the charging dock

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 500 mm (20 inches) of the charging dock.

Place the machine on the dock.

A blue pulsing light indicates that the machine is charging.

A solid blue light shows when the battery is fully charged.

If the machine's battery is running low during a cleaning session, it will return to the dock automatically to recharge

Does the battery light appear on the power button?

Check the brushbar

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary

Check the brushbar and end cap for damage.

Rebuild and test the machine

Has checking the brushbar resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Preparing the room

Remove obstacles from the floor that may damage the robot or adversely affect it's cleaning performance, including:

Narrow cables and fabric that may become entangled in the brush bar or tank tracks.

Mats and rugs that are particularly thin or those with deep pile, as well as flooring items with tassels.

Light, loose material such as magazines, papers and sharp items that can be sucked into the robot.

Liquid spills, which can cause damage to the robot.

Bags, shoes or other objects that obscure drops in the room.

Fragile items that may be damaged if bumped into by the robot.

When the robot detects that it is stuck it will attempt to intelligently recover, if this fails it will usually stop cleaning with a brushbar/traction fault (2 solid red status lights) which is recoverable by the user.

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

Reset the machine.

Has resetting the machine resolved the problem?

How the robot navigates

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot drives out 1m into the room with the brushbar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

It will work around any obstacles in each section until all of the floor space has been covered before returning to the dock.

NB: If you start the machine off the dock, the first grid will be created using the starting point as the center of the first grid. This will also be the end point of the cleaning session.

How the robot navigates

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

It will work around any obstacles in each section until all of the floor space has been covered before returning to the dock.

The robot drives out 1m into the room with the brushbar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

Is there anything else we can help with?

Cleaning advice

Your robot cleans using a vision system; to operate successfully, ensure that there is aqequate lighting in all areas.

At certain points during the cleaning process, the machine will stop vacuuming to save power. This will happen when the machine is travelling back to the dock. This may also happen when the machine is moving across an area which has already been cleaned

The robot divides the space into squares, then systematically cleans square by square. As a result the robot may move back over one square to clean the next.

Cleaning coverage can extend to more than one room if you leave the door open.

Is there anything else we can help with?

Lights

Your robot has three types of lights.

  • 5 status lights

  • Pause light
  • Battery light

Each light may appear:

  • Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)
  • Blue - your machine is working normally
  • Pink - your machine is performing a software update

What lights are showing?

Sensor information

Your robot has infra-red distance sensors to detect obstacles and avoid them.

The sensors are best suited to avoiding large obstacles, such as walls and large furniture. Tall, thin obstacles, such as chair or table legs are occasionally not detected. Shiny or clear surfaces such as metallic bins, chrome chair legs, mirrors, glass and windows can also fail to be detected. Black walls may not be detected if there is not adequate lighting.

In each case the robot relies on a sensitive bump detection system that avoids damage to your belongings when the robot does make contact with them.

Robot navigation advice

The robot divides the space into squares, then systematically cleans square by square. As a result the robot may move back over one square to clean the next.

The area is accessed by a gap that is too narrow

The robot cleans the area in a grid pattern. Occasionally this pattern will not line up with narrow gaps and the robot may fail to recognize that there is adequate room to manoeuvre.

Please barrier off narrow spaces; open the area up; move the starting position of the robot to realign the grid pattern by setting up the dock in a different location or clean the areas in separate cleans.

The area is accessed by a step down

The robot uses very sensitive drop sensors. These will prevent the robot falling down steps in the region of 20-30mm minimum. Please: provide a ramp to access this step; clean the areas in separate cleans.

The area is accessed by a step up

The robot is capable of climbing steps of 15-20mm maximum. Please: provide a ramp to access this step; clean the areas in separate cleans.

The area is accessed by a sudden light/dark flooring transition or a sharp sunlight/shadow transition

The robot uses very sensitive drop sensors. These will occasionally detect sudden changes in colour of brightness as a drop and prevent the robot traversing the transition.

Please: close curtains to provide even lighting transitions; clean the areas in separate cleans.

The area does not have sufficient lighting to navigate

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

Please select the appropriate option

Robot navigation advice

The robot divides the space into squares, then systematically cleans square by square. As a result the robot may move back over one square to clean the next.

The area is accessed by a gap that is too narrow

The robot cleans the area in a grid pattern. Occasionally this pattern will not line up with narrow gaps and the robot may fail to recognize that there is adequate room to manoeuvre.

Please barrier off narrow spaces; open the area up; move the starting position of the robot to realign the grid pattern by setting up the dock in a different location or clean the areas in separate cleans.

The area is accessed by a step down

The robot uses very sensitive drop sensors. These will prevent the robot falling down steps in the region of 20-30mm minimum. Please: provide a ramp to access this step; clean the areas in separate cleans.

The area is accessed by a step up

The robot is capable of climbing steps of 15-20mm maximum. Please: provide a ramp to access this step; clean the areas in separate cleans.

The area is accessed by a sudden light/dark flooring transition or a sharp sunlight/shadow transition

The robot uses very sensitive drop sensors. These will occasionally detect sudden changes in colour of brightness as a drop and prevent the robot traversing the transition.

Please: close curtains to provide even lighting transitions; clean the areas in separate cleans.

The area does not have sufficient lighting to navigate

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

Under furniture

When the robot cannot identify sufficient features in a room, such as when cleaning under furniture, it may become lost. The robot will avoid locations where there is a high likelihood of becoming lost.

Please select the appropriate option

Connection

Select 'connect a different machine' option.

Obstacles

Obstacles, such as bags, shoes etc. in the vicinity of steps might cause the sensors to not detect the drop. Tidy obstacles within 10cm of the edge of step.

Where there is a downward ramp, rug or raised flooring leading to a step down, the robot will not be able to determine the height of the drop as it is tilted forward and may fall down the step.

The robot does not have sensors in the back, however the only time that the robot reverses any significant distance is when starting from the dock, so do not place your dock within 50cm of a step.

The sensors need to be cleaned in order for the robot to detect drops successfully.

Sensitive sensors

The sensors are very sensitive and can occasionally mistake sudden black/white transitions, such as chequered tiles as a drop and will consequently avoid this area. Close doors to rooms that contain flooring with multiple black/white transitions.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre filter out from behind the bin.

Press in and hold the filter release button and slide out the post filter cover.

Wash both filters and the post filter cover with cold water only.

    • Do not use detergent, do not wash in a dishwasher or washing machine.
    • Shake the filter to remove debris and excess water.
    • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Please select the appropriate option

Check the brushbar - video.

Check the brushbar

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Test the machine

Rebuild and test the machine by carrying out the 'paper test'.

Tear up some paper into small squares (no bigger than 1cmx1cm) and scatter these around the machine.

Start the machine and if the paper appears in the clear bin, there is no blockage.

Check the bin and cyclone video

Please follow the steps in the video.

Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Clean the shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages and remove as necessary.

Check the duct behind the bin and cyclone for blockages and remove as necessary and check all seals for damage.

Please follow the next step

Wash the filters video

Please follow the steps in the video.

Did washing the filters resolve the problem?

Wash the filters step by step

Press the button on the top of the machine to remove the bin and cyclone.

Pull the pre filter out from behind the bin.

Press in and hold the filter release button and slide out the post filter cover.

Wash both filters and the post filter cover with cold water only.

  • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
  • Shake the filter to remove debris and excess water.
  • Repeat the wash/shake cycle until the water runs clear.

Allow to dry naturally for a minimum of 24 hours.

Did washing the filters resolve the problem?

Clean the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Lift the cyclone out of the clear bin and empty the contents into a dustbin

Clean the shroud using a dry cloth or soft brush.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

WARNING: It is important that you do not get any part of the cyclone or bin assemmbly damp or wet.

Please select the appropriate option

Maintaining the brush bar

Check the brushbar and tracks

Press the cyclone pack release button and remove the cyclone pack.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Remove any debris from the tracks by hand. Check the duct inside the brushbar housing for blockages and remove as necessary.

Check the brushbar and end cap for damage.

Test the machine

Rebuild and test the machine.

When testing the machine, place the machine on a flat floor space where it's already been in use.

Please select the appropriate option

Maintaining the True 360° Vision camera and sensors

Please select the appropriate option

Replacing the front edge soleplate

Please select the appropriate option

Maintaining the tank tracks

Please select the appropriate option

Emptying the bin - video.

Empty the bin during a clean

If the bin needs to be emptied mid-clean, press the power button first to pause the machine. Do not lift the machine off the floor as this will disrupt the mapping process.

Make sure that the clear bin is emptied before each use and as soon as the dirt reaches the level of the MAX mark – do not overfill.

Press the cyclone pack release button and remove the bin.

Lift the cyclone out of the clear bin and empty out the contents

Please select the appropriate option

Update the robot's software

The easiest way to ensure your robot is up-to-date is to enable automatic updates. This can be done by linking it to your home network via the Dyson Link app.

If the robot doesn't appear as a WiFi network in your device's network settings, you may need to enable the robot's WiFi mode.

Update the software using the Dyson Link app

Check that the robot is fully charged. It must remain on the dock throughout this process.

Navigate to the Settings menu of the app.

Switch on the 'Auto-Update' feature.

The robot will now automatically receive any software updates from Dyson whenever it is switched on and on it's dock and an update is available.

A ring of flashing pink lights will be displayed while an update is in progress.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery during an upgrade may cause irreparable damage.

Once the update is complete the lights will switch off and the robot is ready for use.

WiFi Mode

WiFi mode is switched on by default. On the rare occasion that this has been switched off, WiFi mode can be switched ‘ON’ by following the below instructions:

Download the ‘Enable WiFi mode’ software from the Dyson website onto a USB stick.

To enable WiFi via USB, you will need to use one formatted to FAT32 with at least 256MB free space.

Make sure this software is the only item on the USB stick (no other files or folders).

Remove the post filter and filter cover and insert the USB stick into the USB port.

Manually replace the robot on a powered dock and ensure it is charging.

Press the power button for 10 seconds until a ring of pink lights flash, then release the button. The software will automatically switch WiFi mode 'ON'.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Once complete the robot will turn off.

Remove the USB and replace the filter and filter cover.

Ensure the machine is fully charged before beginning this process.

Update via USB

The robot's software can be updated via USB stick if no Wi-Fi network is available.

The machine does not come with a USB stick.

To upgrade via USB, you will need to use one formatted to FAT32 with at least 256MB free space.

Check for software updates at the Dyson website and download the latest version onto your USB stick without renaming it.

Make sure this software is the only item on the USB stick (no other files or folders).

Switch the appliance ‘OFF’. Remove the post filter and insert the USB stick into the USB port.

Place the robot on its dock.

Ensure the dock is powered (blue light on the dock is on).

Switch on the appliance by holding down the power button for 10 seconds until a ring of pink lights appears.

WARNING: Do not attempt to interrupt the upgrade squence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Once the upgrade is complete the lights will turn off. At this point it is safe to remove the USB stick and replace the filter cover.