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Dyson 360 Eye™ (Nickel/Blue)

Let's get your machine working.

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Wash the filters - video.

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Cleaning modes

Your robot can perform a clean starting from the dock or off the dock.

Starting a clean from the dock

With the bin empty, place the machine on it's dock.

Image showing the robot being placed on the dock.

Press the power button and the machine will begin cleaning the surrounding area.

Image showing the robot on the dock and the power button on the robot being pressed.

If necessary, the robot will automatically return to the dock to charge during the cleaning process.

Image showing the robot moving towards the dock.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Image showing the robot with the power button highlighted and the pause icon illuminated.

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Starting a clean off the dock

With the bin empty, place the machine on the floor of the room to be cleaned.

Image showing the robot being placed on the floor.

Press the power button and the machine will begin cleaning the surrounding area.

Image showing the power button on the top of the robot being pressed.

When the battery is low the machine will return to its starting point and switch off.

Image showing the robot.

You can pause the clean by pressing the power button. Press it again to resume cleaning.

Image showing the robot with the power button highlighted and the pause icon illuminated.

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Know your robot - the top.

Power button.

USB port (behind the postfilter).

Cyclone release catch.

Unique 360o vision system.

Sensors.

Finger hold.

Infra red LED.

Cyclone and clear bin.

Please select the next area

Know your robot - the base.

Carbon fibre brushbar.

Charging contacts.

Tracks.

Please select the next area

Know your robot - the dock and charger.

Charger

Power socket

'Power on' indicator

Charging contacts

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Know your robot - the filters.

Pre filter

Post filter

Check and wash the filters regularly according to the instructions to maintain the robot's performance.

Please select the next area

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

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Quick start

This video is a quick guide to getting started with your Dyson 360 eye robot.

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Serial number and passcode location

  • The serial number and passcode can be found on the rear of the instruction manual or on the main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

  • The serial number is listed if you view all devices connected to your network through your router settings on your PC, phone or tablet.
  • The serial number can also be found In the app if you have registered it.

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Set up the charger.

Open the charging dock to 90° and place it against the wall.

Image showing the correct way to set up the docking station.

Plug in the charger and wrap surplus cable around the plug.

Image showing the docking station.

The charger will fit in either side of the dock.

Image showing the cable being plugged into the dock.

Ensure no objects are within 50 cm (20 inches) of the charging dock.

Place the machine on the dock.

Image showing the robot being placed on the dock.

A blue pulsing light indicates that the machine is charging.

Image showing the robot being placed on the docking station.

A solid blue light shows when the battery is fully charged.

Image showing the fully charged battery icon.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Image showing the robot moving towards the dock.

Charge time - 2 hours 45 minutes

Charge time is approximate, as it depends on several factors, including the amount of battery charge remaining, the operating temperature and whether the charge occurs before or during a clean.

If the battery runs low during a clean, the robot will return to its dock to recharge. Once fully charged, it will resume the clean. You must start the machine on the dock for automatic charging to occur. If you start the machine away from the dock, the machine will not automatically return to the dock to charge.

Run time - 45 minutes

Run time is approximate, it can be influenced by several factors, including how long the robot has been charging for and the cleaning environment in which it is operating.

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Taking your machine out of the country of origin

We’ll do everything we can to help if you decide to take your machine abroad, but we don’t recommend it for the following reasons:

  1. The machine has only been tested to comply with the safety regulations of the country of origin
  2. Some countries run a different electricity supply.
  3. Different plugs are used in different countries, and Dyson advise against using a transformer or plug adaptor.
  4. We believe it’s important to offer excellent aftersales support. Not all Dyson territories are able to support all the product ranges, and may not be able to supply parts or repair these products.

It is for these reasons the warranty expressly states that the machine is only to be used in the country of origin.

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What's in the box?

Robot

Image showing the robot.

Dock

Image showing the docking station.

Charger

Image showing the power cable and plug.

Instruction pack

Image showing the cover of the 'How to use your robot' instruction manual.

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Power button

To switch ‘ON’, press the power button until the blue lights come on.

Image showing the robot on the dock and the power button on the robot being pressed.

To pause and unpause during a clean, press the power button.

When the robot is paused, the pause icon will pulse.

When the robot is cleaning, the pause icon will be solid.

Image showing the robot with the power button highlighted and the pause icon illuminated.

To switch ‘OFF’, press the button until the lights go out.

Image showing the robot on the dock and the power button on the robot being pressed.

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Preparing the room

Narrow cables and fabric that may become entangled in the brush bar or tank tracks.

Mats and rugs that are particularly thin or those with deep pile, as well as flooring items with tassels.

Light, loose material such as magazines, papers and sharp items that can be sucked into the robot.

Liquid spills, which can cause damage to the robot.

Bags, shoes or other objects that obscure drops in the room.

Fragile items that may be damaged if bumped into by the robot.

NB: The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room

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Dock placement

The robot cleans in 5x5m grids, centred on the dock. The machine will clean each 5x5m section before moving on to the next.

Image showing an aerial view of a floorplan in a house.

Position the dock against a wall at least 50cm from any furniture or other objects.

Image showing the correct way to set up the docking station.

The machine must have a clear view of the room from the dock. Do not position it under a table, house plant or other overhanging object.

Image showing a cluttered room with potential obstructions for the robot.

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How the robot navigates

The robot cleans using a vision system: so that it can operate successfully, ensure there is adequate lighting in the room.

The robot drives out 1m into the room with the brushbar turned off.

The robot then cleans in 5mx5m grids, centred on the dock. The machine will clean each 5mx5m section before moving on to the next.

It will work around any obstacles in each section until all of the floorsplace has been covered before returning to the dock.

Image showing a  floorplan of how the robot cleans.

NB: If you start the machine off the dock, the first grid will be created using the starting point as the center of the first grid. This will also be the end point of the cleaning session.

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The machine is designed to clean up to 25mm to the edge of the room. This is to avoid risk of damaging your walls or furniture. Consequently, the robot may not enter narrow gaps.

Check the tracks (English)

Please follow the steps in the video.

Check the tracks (French)

Please follow the steps in the video.

Has checking the brushbar resolved the problem?

We're glad the problem's been solved.

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Check the bin and cyclone (English)

Please follow the steps in the video.

Check the bin and cyclone (French)

Please follow the steps in the video.

Has checking the bin and cyclone resolved the problem?

Wash the filters video (English)

Please follow the steps in the video.

Wash the filters video (French)

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Wash the filters

Press the button on the top of the machine to remove the bin and cyclone.

Image showing how to remove the bin.

Pull the pre filter out from behind the bin.

Image showing the robot with the bin removed and the prefilter removed.

Press in and hold the filter release button and slide out the post filter cover.

Image showing how to remove the post filter.

Wash both filters and the post filter cover with cold water only.

    • WARNING: Do not use detergent, do not wash in a dishwasher or washing machine.
    • Shake the filter to remove debris and excess water.
    • Repeat the wash/shake cycle until the water runs clear.
Image showing how to wash the filters.

Allow to dry naturally for a minimum of 24 hours.

Image showing two filters drying and a 24 hour clock.

Has washing the filters resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Check the bin and cyclone

Press the cyclone pack release button and remove the cyclone pack.

Image showing how to remove the bin.

Lift the cyclone out of the clear bin and empty the contents into a bin.

Image showing how to empty the bin.

Clean the shroud using a dry cloth or soft brush.

Image showing the cyclone with cleaning instructions.

Check inside the cyclone for any blockages, remove as necessary and check all seals for damage.

Image showing the robot cyclone.

Check the duct behind the bin and cyclone for blockages and remove as necessary.

Image showing the robot with the bin removed.

Rebuild and test the machine

Image showing the robot.

Has checking the bin and cyclone resolved the problem?

The machine is designed to clean up to 25mm to the edge of the room. This is to avoid risk of damaging your walls or furniture. Consequently, the robot may not enter narrow gaps.

Check the brushbar and Tracks

Press the cyclone pack release button and remove the cyclone pack.

Image showing how to remove the bin.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Image showing how to remove the end cap from the brush bar.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Image showing removing the brush bar and removing debris.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Image showing the robot placed upside down, resting on a cushion.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Image showing the base of the robot with the brush bar housing highlighted in red.

Check the brushbar and end cap for damage.

Image showing the brush bar.

Rebuild and test the machine

Image showing the robot.

Has checking the brushbar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Please select the appropriate option

Post filter checks

This could be resolved by checking the post filter is in place correctly.

Press the circular post filter cover button to remove from the machine.

Image showing the rear of the robot and the post filter button.

Pull out the post filter and reinsert.

Image showing how to remove the post filter.

Reconnect the post filter cover and retest.

Image showing how to reattach the post filter.

Has checking the post filter resolved the problem?

Check the brushbar

Press the cyclone pack release button and remove the cyclone pack.

Image showing how to remove the bin.

Using a coin, undo the brushbar end cap by turning a quarter turn anti-clockwise.

Image showing how to remove the end cap from the brush bar.

Remove the brushbar and remove any hair, threads and debris from the brushbar.

Image showing removing the brush bar and removing debris.

Place the machine upside down, ensuring that the camera is on a soft, non-scratch surface.

Image showing the robot placed upside down, resting on a cushion.

Check the duct inside the brushbar housing for blockages and remove as necessary.

Image showing the base of the robot with the brush bar housing highlighted in red.

Check the brushbar and end cap for damage.

Image showing the brush bar.

Has checking the brushbar resolved the problem?

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Provide adequate lighting for the robot to navigate; Ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Image showing a  floorplan of how the robot cleans.

Has charging advice resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Provide adequate lighting for the robot to navigate; Ensure your dock is not in direct sunlight.

Charging advice

When cleaning a large area the robot will return to the dock to re-charge mid-clean before heading out to continue cleaning again. This is normal behaviour.

If lighting changes while the robot is on the dock, the robot may delay going out to clean again for up to 3 hours.

Image showing the robot moving towards the dock.

Has charging advice resolved the problem?

Check the contacts

If the robot is not docked correctly, the contacts may over heat and cause a thermal cut out.

In this situation, the robot will reverse off the dock and attempt to re-dock to continue charging.

Image showing the robot moving towards the dock.

Press the cyclone pack release button and remove the cyclone pack.

Image showing how to remove the bin.

Check the contacts on the robot are not obstructed, and wipe them clean with a dry cloth.

Image showing the robot placed on a cushion, upside down.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the docking station with the contacts highlighted.

Has cleaning the contacts resolved the problem?

Check the charging dock

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Image showing the robot being placed on the docking station.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Image showing the correct way to set up the docking station.

Try plugging the charging cable into the other side of the dock.

Image showing the cable being plugged into the dock.

Place the machine on the charging dock.

Image showing the robot being placed on the dock.

Does the battery icon appear on the machine?

Dock issue

This indicates the machine is charging and the dock is funtioning correctly, however the lights on the dock may have a fault.

Image showing the docking station set up with the blue light highlighted.

Are the lights on the dock showing?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Charging help

This is normal. The robot consumes a small amount of power on the dock to maintain some of its electronic systems.

Robot will charge periodically every 1-2 hours even if left on the dock without vacuuming.

Image showing the robot being placed on the docking station.

Has charging advice resolved the problem?

Check the charging dock and contacts

Press the cyclone pack release button and remove the cyclone pack.

Image showing how to remove the bin.

Check the contacts on the robot and the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the robot placed on a cushion, upside down.

Check the contacts on the dock are not obstructed, and wipe them clean with a dry cloth.

Image showing the docking station with the contacts highlighted.

Check that power is going to the charging dock. The 'power on' indicator panel should illuminate blue on the base of the dock. Ensure the plug is fully inserted into the socket.

Image showing the docking station set up with the blue light highlighted.

Check that the docking targets are folded out correctly and are not obstructed. The targets should be parallel to the wall and facing out to the room.

Image showing the correct way to set up the docking station.

Try plugging the charging cable into the other side of the dock.

Image showing the cable being plugged into the dock.

Place the machine on the charging dock.

Image showing the robot being placed on the dock.

Does the battery icon appear on the machine?

Does the machine display any lights?

Place the machine on the charging dock

Set up the charger.

Open the charging dock to 90° and place it against the wall.

Image showing the correct way to set up the docking station.

Plug in the charger and wrap surplus cable around the plug.

The charger will fit in either side of the dock.

Ensure no objects are within 500 mm (20 inches) of the charging dock.

Place the machine on the dock.

  • A blue flashing light indicates that the machine is charging.

  • A solid blue light shows when the battery is fully charged.

Image showing the robot being placed on the docking station.

If the machine's battery is running low during a cleaning session, it will return to the dock automatically to recharge.

Image showing the robot moving towards the dock.

Does a light appear on the power button?

Lights

Your robot has three types of lights.

Image showing the power button on the top of the robot highlighted in green.

5 status lights

Image showing five blue lights on the power button.

Pause light

Image showing the pause icon illuminated.

Battery light

Image showing  the fully battery icon.

Each light may appear

Red - your machine has a fault (red lights will normailly appear alongside a blue pause light)

Image showing five red flashing lights on the power button.

Blue - your machine is working normally

Image showing five blue lights on the power button.

Pink - your machine is performing a software update

Image showing five pink flashing lights.

What colour lights are showing?

Image showing one blue light on the power button.

Connectivity issues

The robot has detected it can't log into the network.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Check that your phone/tablet device is running the latest version of a compatible operating system.

Download the latest version of the Dyson Link app from your device's app store or marketplace.

Image showing the app store and google play logos.

Log in

Launch the app on your mobile device ensuring you are running the most up to date version of the app.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select 'connecting to your Wi-Fi'.

Image showing screenshot from the Dyson Link app.

Please follow the next step

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the robot to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your robot to, enter its password.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Can you connect to Wi-Fi?

The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'L' may look similar, as may the letters 'j' and 'i'.

Passcode location

The passcode can be found on the rear of the instruction manual.

Alternatively the passcode can be found on the main body of the machine behind the bin.

Image showing where to find the robot's passcode location.

Can you find the robot Wi-Fi password?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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NB: The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply remove from the dock, place back on the dock and you have another 30 minute window.

WiFi mode

Your robot is automatically set to periodically send out a WiFi signal that can be picked up as a local network (called ‘WiFi mode')

Place the robot on the docking station and check the WiFi light illuminates.

Image showing the robot on the dock with the Wi-Fi light illuminated.

Has the WiFi light displayed on the robot?

The WiFi light may pulse briefly and then go out. This suggests the appliance has previously been connected to the WiFi network.

Please follow the next step

Enter product Wi-Fi password and connect.

Does your robot's serial number appear on screen?

NB: The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply remove from the dock, place back on the dock and you have another 30 minute window.

Wi-Fi mode

Your robot is automatically set to periodically send out a WiFi signal that can be picked up as a local network (called ‘WiFi mode')

Place the robot on the docking station and check the WiFi light illuminates.

Has the WiFi light displayed on the robot?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Enter product Wi-Fi

Enter product Wi-Fi password and connect.

Image showing screenshot from the Dyson Link app.

Does your robot's serial number appear on screen?

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

What do the ticks mean?

One tick: App is connected to the product.

Image showing screenshot from the Dyson Link app.

Two ticks: App is connected to the Wifi.

Image showing screenshot from the Dyson Link app.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Image showing screenshot from the Dyson Link app.

Have you managed to connect to the robot?

Is there anything else we can help with?

Please select the stage that the connection process failed on.

Wifi Troubleshooting

Please run through the following checks

Is your router broadcasting a 2.4GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Please select the appropriate option

WiFi Troubleshooting

Please run through the following checks.

Is your router broadcasting a 2.4GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has the Wi-Fi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the Wi-Fi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is Wi-Fi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Please select the appropriate option

What connection?

Same WiFi network as the appliance

A different WiFi network

A mobile network such as 3G/4G

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Connect to the same WiFi as your robot

To connect your robot to a network for the first time, your mobile device must be connected to the same WiFi network as your robot. Please restart the process again, ensuring your mobile device is connected to the correct network. Check that the network name (SSID) matches that of the network you are trying to connect to.

Please select the appropriate option

Connected to the same Wi-Fi as your robot

To connect your robot to a network for the first time, your mobile device must be connected to the same WiFi network as your robot. Please restart the process again, ensuring your mobile device is connected to the correct network. You can temporarily switch your 3G/4G connection off to make sure your device is connecting to WiFi. Check that the network name (SSID) matches that of the network you are trying to connect to.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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WiFi connection

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Please select the appropriate option

WiFi Troubleshooting

Please run through the following checks

Is your router broadcasting a 2.4GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Please select the appropriate option

WiFi Troubleshooting - Step 1

Please run through the following checks.

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Is there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Is there anything else we can help you with?

Has the WiFi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Is there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Is there anything else we can help you with?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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2/5 Average

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5/5 Excellent

Launch the app on your mobile device ensuring you are running the most up to date version of the app.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select 'connecting to your Wi-Fi'.

Please follow the next step

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the robot to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your robot to, enter its password.

Can you connect to Wi-Fi?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Please select the appropriate option

Has the WiFi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Is there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your appliance to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.

The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Please select the appropriate option

NB: The robots passcode is made up of numbers and lower case letters only, so '0'is definitely thenumber zero. The number '1' and the letter 'L' may look similar, as maythe letters 'j' and 'i'.

Passcode location

The passcode can be found on the rear of the instruction manual

Alternatively the passcode can be found on the main body of the machine behind the bin.

Image showing where to find the robot's passcode location.

Can you find the machine Wi-Fi password?

NB: The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply remove from the dock, place back on the dock and you have another 30 minute window.

WiFi mode

Your robot is automatically set to periodically send out a WiFi signal that can be picked up as a local network (called ‘WiFi mode')

Place the robot on the docking station and check the WiFi light illuminates.

Image showing the robot on the dock with the Wi-Fi light illuminated.

Has the WiFi light displayed on the robot?

The WiFi light may pulse briefly and then go out. This suggests the appliance has previously been connected to the WiFi network.

Please follow the next step

Leave the Dyson Link app and navigate to your device's WiFi settings.

Join the 360 Eye network that matches your robot's serial number using the passcode from the rating plate.

Return to the Dyson Link app.

Does your robot's serial number appear on screen?

WiFi mode

Your robot is automatically set to periodically send out a WiFi signal that can be picked up as a local network (called ‘WiFi mode').

Place the robot on the docking station and check the WiFi light illuminates.

NB: The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply remove from the dock, place back on the dock and you have another 30 minute window.

Has the WiFi light displayed on the robot?

Leave the Dyson Link app and navigate to your device's WiFi settings.

Join the 360 Eye network that matches your robot's serial number using the passcode from the rating plate.

Return to the Dyson Link app.

Does your robot's serial number appear on screen?

What do the ticks mean?

One tick: App is connected to the product.

Image showing screenshot from the Dyson Link app.

Two ticks: App is connected to the Wifi.

Image showing screenshot from the Dyson Link app.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Image showing screenshot from the Dyson Link app.

Have you managed to connect to the robot?

Connecting to the wifi

The Wi-Fi light on your robot will pulse whilst connecting.

When connected the light will turn off; if the robot fails to connect the light will become solid again.

Image showing the robot on the dock with the Wi-Fi light illuminated.

Please select the appropriate option

Robot Passcode

Write down the robot's passcode before proceeding with any checks.

This can be found on the rear of the instruction manual or on the main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as maythe letters 'j' (J) and 'i' (I).

Update the robot's software

The easiest way to ensure your robot is up-to-date is to enable automatic updates. This can be done by linking it to your home network via the Dyson Link app.

If the robot doesn't appear as a WiFi network in your device's network settings, you may need to enable the robot's WiFi mode.

Update the software using the Dyson Link app

Check that the robot is fully charged. It must remain on the dock throughout this process.

Image showing screenshot from the Dyson Link app.

Navigate to the Settings menu of the app.

Image showing screenshot from the Dyson Link app.

Switch on the 'Auto-Update' feature.

Image showing screenshot from the Dyson Link app.

The robot will now automatically receive any software updates from Dyson whenever it is switched on and on it's dock and an update is available.

Image showing the robot on the docking station displaying five flashing pink lights.

A ring of flashing pink lights will be displayed while an update is in progress.

Image showing five pink flashing lights.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery during an upgrade may cause irreparable damage.

Once the update is complete the lights will switch off and the robot is ready for use.

Image showing screenshot from the Dyson Link app.

Please select the appropriate option

If you are part way through the set up and have a problem, switch the robot off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the robot is fully charged. It must remain on the dock throughout this process.

Image showing screenshot from the Dyson Link app.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

Image showing the app store and google play logos.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

NB: You will be unable to download the app if you are not running a compatible version of your mobile devices operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

WiFi Mode

WiFi mode is switched on by default. On the rare occasion that this has been switched off, WiFi mode can be switched ‘ON’ by following the below instructions:

Download the ‘Enable WiFi mode’ software from the Dyson website onto a USB stick.

To enable WiFi via USB, you will need to use one formatted to FAT32 with at least 256MB free space.

Make sure this software is the only item on the USB stick (no other files or folders).

Remove the post filter and filter cover and insert the USB stick into the USB port.

Image showing the location of the USB port, with the post filter and casing removed.

Manually replace the robot on a powered dock and ensure it is charging.

Press the power button for 10 seconds until a ring of pink lights flash, then release the button. The software will automatically switch WiFi mode 'ON'.

Image showing five pink flashing lights.

WARNING: Do not attempt to interrupt the upgrade sequence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Once complete the robot will turn off.

Remove the USB and replace the filter and filter cover.

Please select the appropriate option

Ensure the machine is fully charged before beginning this process.

Update via USB

The robot's software can be updated via USB stick if no Wi-Fi network is available.

The machine does not come with a USB stick.

To upgrade via USB, you will need to use one formatted to FAT32 with at least 256MB free space.

Check for software updates at the Dyson website and download the latest version onto your USB stick without renaming it.

Make sure this software is the only item on the USB stick (no other files or folders).

Switch the appliance ‘OFF’. Remove the post filter and insert the USB stick into the USB port.

Image showing the location of the USB port, with the post filter and casing removed.

Place the robot on its dock.

Ensure the dock is powered (blue light on the dock is on).

Image showing screenshot from the Dyson Link app.

Switch on the appliance by holding down the power button for 10 seconds until a ring of pink lights appears.

Image showing the robot on the docking station displaying five flashing pink lights.

WARNING: Do not attempt to interrupt the upgrade squence until it has completed. Removal of the battery or USB stick during an upgrade may cause irreparable damage.

Once the upgrade is complete the lights will turn off. At this point it is safe to remove the USB stick and replace the filter cover.

Image showing screenshot from the Dyson Link app.

Please select the appropriate option

Set up the Dyson Link app

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

NB: You will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system.

Please follow the next step

Open the Dyson Link app.

Sign in to the app and your robot and settings will be loaded.

Please select the appropriate option

Password reset

Follow the process below if you wish to change your password, or you have forgotten your password.

Use the 'forgotten password' link on the sign in page.

Image showing screenshot from the Dyson Link app.

Enter the registered email address and click 'done'.

A link is sent to your registered email address

Sign in using your new password

If you receive 'incorrect email address or password' message retry the process.

Alternatively, navigate to the 'Your Dyson' section of www.dyson.co.uk and follow the on screen instructions.

Image showing screenshot from the Dyson Link app.

Has resetting the password resolved the problem?

Setting up the app

If the customer is part way through the set up and has a problem, please ask them to switch the robot off, sign out of the app and start the process from the beginning.

Input the correct passcode

You will need to input your passcode to set up the connectivity options.

The passcode can be found on the rear of the instruction manual or on the main body of the machine behind the bin.

NB: The robots passcode is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

Has checking the passcode resolved the problem?

WiFi connection window

The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply remove from the dock, place back on the dock and you have another 30 minute window.

Once you have done this, run through the connection process again.

Please select the appropriate option

What connection?

Please ask the customer if the error occured whilst their mobile device was connected to:

Same WiFi network as the robot

A different WiFi network

A mobile network such as 3G/4G

Check the WiFi connection

Pick the robot up and place it on the dock to see if the WiFi light comes on.

Does the Wi-Fi light illuminate?

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Get connected

Select and enter your product code and press connect.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Image showing screenshot from the Dyson Link app.

What do the ticks mean?

One tick: App is connected to the product.

Image showing screenshot from the Dyson Link app.

Two ticks: App is connected to the Wifi.

Image showing screenshot from the Dyson Link app.

Three ticks: App is connected to the Dyson Cloud.

Image showing screenshot from the Dyson Link app.

Machine connected.

Image showing screenshot from the Dyson Link app.

Connection failed message

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Is the robot now connected?

Press the 'Try again' option.

Please ask the customer to press the 'Try again' option.

Is the robot now connected?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

WiFi mode

Please turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Does your robot's serial number appear on screen?

Connection

Select 'connect a different machine' option.

Please select the appropriate option

If you are part way through the set up and have a problem, switch the robot off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the robot is fully charged. It must remain on the dock throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Ensure your mobile device is connected to your home WiFi.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

NB: You will be unable to download the app if you are not running a compatible version of your mobile devices operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

WiFi diagnostic checks

Check that your robot’s Wi-Fi light is illuminated. To turn it on again, pick up your robot and replace it on a powered dock.

Check that your docking station is powered, indicated by the blue power light on the dock.

Check that your robot is charging, indicated by the battery light on the robot.

Check that your smartphone or tablet is within network range of your robot.

Check that your device’s Wi-Fi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your robot will only appear in the list of networks when it is in WIFI mode.

Has checking Wi-Fi settings resolved the problem?

Please select the appropriate option

Before proceeding with further checks please ensure the customers mobile device (e.g. iPhone or android) has a stable internet connection.

If not please refer to the manufacturer of the mobile device for troubleshooting.

Known issue

We are aware of this issue and a fix is coming soon. Unfortunately we do not yet have a date for this fix.

Please select the appropriate option

Maps

Your map should appear once the clean has completed. If they are not showing, the map details are queued for processing and should appear within 5 minutes of the clean being completed.

Only the last 5 cleans are stored, and the map will only be stored if the clean completes. If a fault occurs during the clean then this map will not be stored.

Please select the appropriate option

The app tells me the robot is offline or switched off

If the app is displaying a 'robot offline' or 'robot switched off' message but you believe the robot to be online, please try the following:

Click the refresh button on the app.

Close down the app and restart

To fully close down the app in iOS, double click your devices home button and swipe the app upwards.

On an Android device you can fully close down the app in the recent applications menu.

Please select the appropriate option

Robot switched off

If the robot is switched off and is not on the dock, then the WiFi is not active so it cannot receive commands. It will show as 'robot switched off' in the app.

Please select the appropriate option

What connection?

Please ask the customer if the error occured whilst their mobile device was connected to:

Same WiFi network as the robot

A different WiFi network

A mobile network such as 3G/4G

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the WiFi connection

Pick the robot up and place it on the dock to see if the WiFi light comes on.

Does the Wi-Fi light illuminate?

Update the Dyson Link app

Check that your mobile/tablet device has the latest version of the app installed.

Ensure that the device is also running the latest version of it's operating system.

Has updating the app resolved the problem?

Reinstall the app and check Wi-Fi settings.

Remove the Dyson Link app from your device and re-install the latest version from the app store. Check the following:

Is Wi-Fi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the robot to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the robot on the network.

Re-program the instruction (e.g. cleaning schedule) to test the machine.

Has reinstalling the app resolved the problem?

It must remain on the dock throughout this process.

Set up the Dyson Link app

Check that the robot is fully charged.

Ensure your router is connected to the wall socket and you have good signal strength and internet access from the position of the robot's dock.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognize punctuation as computer coding, Wi-Fi passwords cannot contain these characters).

  • Customers may need to change the home Wi-Fi password before connection process begins. The process is different for each internet service provider (ISP) – the customer may need to contact their ISP for instructions.
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