Click or press Enter to skip navigation.
Ce site est disponible en français.  Cliquez ici pour changer de langue.
Thanks. We've saved your preferences.
You can update your contact preferences at any time in the Keep in touch section of Your Dyson. If you have a Your Dyson account, you can log in below to manage your contact options.

Dyson DC46 Motorhead

Let's get your machine working.

See all steps

Please select the appropriate option

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

How to clean the bin and cyclone

Removing the bin.

  • To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit.
Image shows how to remove the bin and cyclone from the machine.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Press the release button to remove bin.

Image shows how to remove the clear bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

  • Clean with a dry cloth or brush to remove fluff and debris.
  • Do not use water.

Image shows how to correctly clean the cyclone shroud.

Cleaning the clear bin and cyclone.

  • You may rinse the clear bin with cold water.
  • Ensure the bin is completely dry before refitting.
Image shows how to wash the clear bin.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Image shows how to refit the bin and cyclone to the machine.

Is there anything else we can help you with?

Please select the appropriate option

The model shown may vary from the product selected but the process remains the same.

Check the floor tool

Please follow the steps in the video.

Has checking the floor tool solved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Clear the brushbar

Checking the motor head openings

With the floor removed, check the openings on the tool for blockages and remove if necessary.

Image showing how to check for blockages in the cleaner head.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Re-assemble and test.

If the brushbar does not spin, choose 'using the wand handle controls' for the next optio

Has checking the floor tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Using the wand handle controls

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Using the wand handle controls

Plug the machine in and turn the machine on.

Brushbar on/off

The brushbar will spin as soon as the machine is turned on.

High/low power

Press to toggle between regular and lower suction for delicate surfaces.

Turn the machine off and on using this button.

Is there anything else we can help you with?

Remove bin

Remove the bin and cyclone.

Turn the machine on.

Image showing how to remove the bin from the machine.

Is the rattle still present with the bin removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

How to empty the bin

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

Image shows how to remove the bin and cyclone from the machine.

Removing the bin

To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit.

Image shows how to empty the bin.

Emptying the bin

Emptying the bin.

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to remove the clear bin.

To access the shroud, ensure the bin is empty and bin base is open. Press release button to remove bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

Do not use water.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Refitting the bin

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Has cleaning the bin and cyclone resolved the problem?

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Image shows how the wand handle connects to the hose.

Press the release catch and remove the hose from the appliance.

Image shows how to remove the hose from the machine.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Re-assemble and test the machine.

Image shows checks for blockages in the extension tube, wand handle and hose.

Has clearing the extension tube, wand handle and hose resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool

Has checking the floor tool resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

A whistle suggests that air is escaping due to a missing seal or blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Check for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Image shows how to remove the hose from the machine.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image shows checks for blockages in the extension tube, wand handle and hose.

Reassemble and retest.

Has checking the extension tube, wand handle and hose resolved the problem?

Check for blockages

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Rebuild and test the machine.

Did checking the duct, bin and hose inlet resolve the problem?

Check the floor tool

The model shown may vary from the product selected but the process remains the same.

Checking the motor head openings.

With the motor head removed, check the openings on the tool for blockages and remove if necessary.

Unlock the brushbar end cap.

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar.

Carefully remove the brushbar and clear any debris.

Ensure the brushbar spins.

The brushbar spins aiutomatically when turned on, if the brush bar does not spin, select 'How to use the wand handle controls' option.

Re-assemble and test.

If the brushbar does not spin, choose 'using the wand handle controls' for the next option.

Has checking the floor tool resolved the problem?

The filter should be washed at least monthly.

Washing the filters video

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The filter should be washed at least monthly.

Wash the filters

Press the release to remove the cyclone assembly from the cylinder.

Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Image shows how to remove the post filter.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter upside down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image shows how to wash the pre filter.

Wash filter B

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Dry both filters

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Image shows how to place the filter into the cyclone.

Refit the cyclone assembly back onto the cylinder and ensure it clicks into place.

Image shows how to reattach the bin and cyclone to the machine.

Has washing the filters resolved the issue?

Using the wand handle controls

Using the wand handle controls.

Has checking the wand handle control resolved the problem?

Using the wand handle controls

Plug the machine in and turn the machine on.

Brushbar on/off.

The brushbar will spin as soon as the machine is turned on.

High/low power

Press to toggle between regular and lower suction for delicate surfaces.

Turn the machine off and on using this button.

Has checking the wand handle control resolved the problem?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool

Clear the brushbar

Checking the motor head openings

With the floor removed, check the openings on the tool for blockages and remove if necessary.

Image showing how to check for blockages in the cleaner head.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Re-assemble and test.

If the brushbar does not spin, choose 'using the wand handle controls' for the next option.

Has checking the floor tool resolved the problem?

Using the wand handle controls

Has checking the wand handle control resolved the problem?

Check for blockages

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Image shows how to remove the hose from the machine.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image shows checks for blockages in the extension tube, wand handle and hose.

Re-assemble and test.

Has checking the extension tube, wand handle and hose resolved the problem?

Check for blockages

Remove the bin and cyclone assembly.

Image showing how to remove the bin from the machine.

Check the duct grille and hose inlet for damage or blockages and remove as necessary.

Image shows checking the upper and lower duct for blockages.

Check the cyclone and bin assembly for damage or blockages and remove as necessary.

Image shows how to check the bin and cyclone

Rebuild and test the machine.

Did checking the duct, bin and hose inlet resolve the problem?

Using the wand handle controls

Plug the machine in and turn the machine on.

Brushbar on/off

The brushbar will spin as soon as the machine is turned on.

High/low power

Press to toggle between regular and lower suction for delicate surfaces.

Turn the machine off and on using this button.

Has checking the wand handle control resolved the problem?

The floor tool shown may be a different variant although the process remains the same.

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Image shows how to connect the cleaner head to the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Please select the appropriate option

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

The filter should be washed at least monthly.

Wash the filter step by step

Please follow the steps in the video.

Is there anything else we can help you with?

The filter should be washed at least monthly.

Wash the filters

  • Press the release to remove the cyclone assembly from the cylinder
Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

  • Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.
  • Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Image shows how to remove the post filter.

Wash filter A

  • Run cold water through the open end of the filter for approximately 10 seconds.
  • Turn the filter upside down and tap 10 times.
  • Squeeze and twist the filter.
  • Repeat until clean.
Image shows how to wash the pre filter.

Wash filter B

  • Run cold water through the filter until the water runs clear.
  • Tap the filter on the plastic rim only to ensure all excess water is removed.

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Image shows how to place the filter into the cyclone.

Refit the cyclone assembly back onto the cylinder and ensure it clicks into place.

Image shows how to reattach the bin and cyclone to the machine.

Is there anything else we can help you with?

Is the suction at the extension tube strong or weaker than usual?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash filters and clean the bin

This issue can be resolved by washing the filters and cleaning the bin and cyclone.

Please select the appropriate option

The filter should be washed at least monthly.

Wash the filter step by step

Please follow the steps in the video.

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

How to clean the bin and cyclone

Removing the bin.

To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit

Image shows how to remove the bin and cyclone from the machine.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Press the release button to remove bin.

Image shows how to remove the clear bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

Do not use water.

Image shows how to correctly clean the cyclone shroud.

Cleaning the clear bin and cyclone.

You may rinse the clear bin with cold water.

Ensure the bin is completely dry before refitting.

Image shows how to wash the clear bin.

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Image shows how to refit the bin and cyclone to the machine.

Has cleaning the bin and cyclone resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

The filter should be washed at least monthly.

Wash the filters

  • Press the release to remove the cyclone assembly from the cylinder
Image shows how to remove the bin from the machine.

Remove filter A

With the bin removed, pull filter A out from the top of the cyclone.

Image shows how to remove the bin from the machine.

Remove filter B

Turn the central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover, place your fingers under the two raised tabs and lift out the filter.

Image shows how to remove the post filter.

Wash filter A

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter upside down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image shows how to wash the pre filter.

Wash filter B

Run cold water through the filter until the water runs clear.

Tap the filter on the plastic rim only to ensure all excess water is removed.

Dry both filters

Leave the filters in a warm place for 24 hours, until completely dry.

Reinsert the pre-filter into the top of the cyclone and close the lid on the assembly.

Image shows how to place the filter into the cyclone.

Refit the cyclone assembly back onto the cylinder and ensure it clicks into place.

Image shows how to reattach the bin and cyclone to the machine.

Has washing the filters resolved the issue?

Keep hold of the plug as you press the button down, and allow the cord to feed back into the machine.

Using the cable

Ensure the machine is switched off.

Image shows which button is the power button.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction

If the machine is spitting out dust, there may be a blockage.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Image shows how to connect the cleaner head to the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

The model shown may vary from the product selected but the process remains the same.

Check the floor tool

Has checking the floor tool resolved the problem?

Quick start guide

Is there anything else we can help you with?

What's in the box?

  • Vacuum cleaner.
  • Extension tube.
  • Wand handle.
  • Motor head
  • Hose assembly.
  • Accessory tools.
  • User guide.

Assembling your machine

  1. Attach the hose to the hose inlet on the front of the machine.
  2. Clip the hose to the rear of the wand handle.
  3. Clip the wand handle to the extension tube.
  4. Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.
  5. Attach the dual mode tool to the extension tube.
  6. Insert the tools into the holster and attach to the extension tube as shown below.
Image showing how to assemble your Dyson machine.

How to start vacuuming

  • Always extend the power cord fully to the red tape before use.
  • To switch 'ON' or 'OFF' press the power button located as shown.
  • The brush bar will always default to the 'ON' position each time you switch the appliance on.
  • To vacuum hard floors, turn the brushbar off using the wand handle controls.
  • To vacuum carpeted floors, pull the button out or turn the machine off and restart.

Using accessory tools

Attach the accessory tools to either the extension tube, wand handle or the hose as shown below, ensuring they click into place.

Image shows using the accessories directly onto the extension tube or wand handle.

Is there anything else we can help you with?

Using the turbine head

Is there anything else we can help you with?

Using the turbine head

When you start the machine the turbine tool is set to the brush on mode.

Change the suction high/low.

Turn the brushbar on/off.

Is there anything else we can help you with?

Using the wand handle controls

Is there anything else we can help you with?

How to attach the accessories

The accessory tools can be attached to the extension tube, wand handle or hose.

Ensure the click securely into place before use.

Image shows using the accessories directly onto the extension tube or wand handle.

Is there anything else we can help you with?

Using the extension tube

Press the release catch on the extension tube to extend, ensuring it 'clicks' into place.

Is there anything else we can help you with?

Hold the plug when rewinding onto cable reel. Do not allow the plug to whip when rewinding.

Using the cable

Ensure the machine is switched off.

Image shows which button is the power button.

Unplug the machine before rewinding the cable.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Is there anything else we can help you with?

Carrying your Dyson vacuum

Carry the appliance by the main handle on the body.

Do not press the cyclone release button or shake the appliance when carrying or the cyclone could disengage, fall off and cause injury.

Image showing how to carry the machine safely.

Storing the tools

The accessory tools.

  • Attach the tools to the tool holster.
  • Clip the tool holster to the extension tube.
  • Press the red button and collapse the extension tube fully.
  • Store the floor tool by inserting it in the clip at the back of the main body.
Image showing you how to store the machine safely.

Is there anything else we can help you with?

Serial number location

Underneath the machine between the wheels.

Is there anything else we can help you with?

User guide

Is there anything else we can help you with?

Test the suction

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Image shows how to connect the cleaner head to the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction strong or weaker than usual?

Empty as soon as the dirt reaches the level of the MAX mark – do not overfill.

How to empty the bin

Removing the bin.

  • To remove the cyclone and clear bin, push the release button to the side of the carrying handle. The carrying handle will be released. Remove the cyclone and clear bin unit.
Image shows how to remove the bin and cyclone from the machine.

Emptying the bin

To release the dirt, press the red bin release button.

NB: To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty. Remove the clear bin carefully. Seal the bag tightly, dispose as normal.

Image shows how to empty the bin.

Press the release button to remove bin.

Image shows how to remove the clear bin.

Clean Shroud

Clean with a dry cloth or brush to remove fluff and debris.

  • Clean with a dry cloth or brush to remove fluff and debris.
  • Do not use water.
Image shows how to correctly clean the cyclone shroud.

Refitting the bin

Cleaning the clear bin and cyclone.

  • You may rinse the clear bin with cold water.
  • Ensure the bin is completely dry before refitting
Image shows how to wash the clear bin.

Close the clear bin base so that it clicks into place and is secure.

When refitting, locate the slot on the bottom of the bin onto a large tab on the lower duct.

Close the handle down until it clicks into place.

Image shows how to refit the bin and cyclone to the machine.

Is there anything else we can help you with?