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Dyson Pure Cool HEPA Air Purifier and Fan Tower (White/Silver)

Let's get your machine working.

See all steps

Does the noise still occur?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Does the noise still occur?

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has this resolved the problem?

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

Image showing how to release the filter shrouds.

The shrouds will release with the glass HEPA filters attached.

Image showing how to release the HEPA filter shrouds.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Image showing how to empty the HEPA filter.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Image showing how to reattach the HEPA filter shrouds.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Image showing how to reset the machine with the remote.

Has this resolved the problem?

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Image showing to unplug the machine.

To remove the carbon filters: press the tabs on both sides of the filters.

Image showing how to release the filter shrouds.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Image showing how to remove the carbon filters.

Push the new carbon filters onto the base until secure.

Image showing how to attach the carbon filters.

Push the shrouds until they click back into position in the base.

Image showing how to reattach the filter shrouds.

Plug the appliance in to the mains electricity supply and switch on.

Image showing the machine being plugged in.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Image showing how to oscilate the machine using the remote.

Has this resolved the problem?

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Image showing the remote auto mode button.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Does the noise still occur?

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Remote Controls

Ensure correct button on remote is being pressed.

On/Off

Image showing the remote power button.

Airflow

Image showing the remote airflow control buttons.

Oscillation

Image showing the remote oscillation button.

Information menu

Image showing the remote information button.

Auto mode

Image showing the remote auto mode button.

Airflow direction

Image showing the remote airflow direction button.

Night Mode

Image showing the remote nightmode button.

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Test the other remote buttons

Test the other buttons on the remote.

On/Off

Oscillation

Automatic mode

Night mode

Point the remote directly at the front of the machine while pressing the button.

Do the other buttons on the remote work?

Is your machine linked to the Dyson Link app?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

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Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Check airflow direction

Turn the airflow control to maximum.

Image showing the remote airflow control buttons.

Press the airflow direction button on the remote control to switch between front and back airflow.

Image showing the remote airflow direction button.

Place your hand in front of the airflow to determine which direction has less power than normal.

Is the weak airflow from the back or the front of the machine?

Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Image showing how to clean the loop.

Check and clean Main body

Clean the shroud of the Main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to brush the body and loops.

Has cleaning the machine resolved the problem?

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Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Image showing how to clean the loop.

Check and clean main body

Clean the shroud of the main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to brush the body and loops.

Has cleaning the machine resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Check and clean loop amplifier

The following areas should be checked and cleaned to maintain the machine's performance.

Clean the loop amplifier with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Image showing how to clean the loop.

Check and clean main body

Clean the shroud of the main body with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to brush the body and loops.

Has cleaning the machine resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Check airflow direction

This product has dual airflow direction options. Please ensure you have directed the airflow to come out the front of the machine before begining these checks.

You can do this by pressing the airflow direction button on the remote control.

Image showing the remote airflow direction button.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Image showing the machine being plugged in.

Ensure the cable is firmly plugged into the back of the machine.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Has this resolved the problem?

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Do not attempt to use the machine until the power cord has been replaced.

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Check using the remote control

Press the oscillation button on the remote.

Image showing the remote airflow control buttons.

If the using the buttons on the remote doesn't work, try changing the batteries.

Has this resolved the problem?

Is your machine linked to the Dyson Link app?

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Does the oscillation work when using the Dyson Link app?

You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

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Please work through the following options to determine which element of the process is not working.

Check using the remote control

Using the remote, press the On/Off button

Image showing the remote power button.

Does the machine now turn off?

Main power button

Press the power On/Off button on the front of the machine.

Image showing the machine.

Does the machine turn off?

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Is there anything showing on the screen?

Test the remote

Ensure the correct button on the remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Check remote control

Ensure correct button on remote is being pressed.

On/Off

Image showing the remote power button.

Airflow speed

Image showing the remote airflow control buttons.

Oscillation

Image showing the remote oscillation button.

Automatic Mode

Image showing the remote auto mode button.

Information

Image showing the remote information button.

Night Mode

Image showing the remote nightmode button.

Airflow direction

Image showing the remote airflow direction button.

Has checking the remote solved the problem?

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This issue could be resolved by arranging an exchange.

Apologies. We can't help you online.

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What sort of smell?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

Important: Always unplug the machine before changing filters.

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

Image showing how to release the filter shrouds.

The shrouds will release with the glass HEPA filters attached.

Image showing how to release the HEPA filter shrouds.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds.Dispose of used filter units in accordance with local regulations.

Image showing how to empty the HEPA filter.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Image showing how to fit the HEPA filter into the filter cover.

Plug the appliance in to the mains electricity supply and switch on.

Image showing the machine being plugged in.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Image showing how to reset the machine with the remote.

Has changing the filter resolved the problem?

Has this resolved the problem?

Please select the next step

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Important: Always unplug the appliance before changing filters.

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show an empty bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Image showing how to release the filter shrouds.

To remove the carbon filters: press the tabs on both sides of the filters.

Image showing how to release the HEPA filter shrouds.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Image showing how to remove the carbon filters.

Push the new carbon filters onto the base until secure.

Image showing how to attach the carbon filters.

Push the shrouds until they click back into position in the base.

Image showing how to reattach the HEPA filter shrouds.

Plug the appliance in to the mains electricity supply and switch on.

Image showing the machine being plugged in.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Image showing how to oscilate the machine using the remote.

Do not plug in or attempt to use the machine in this condition.

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Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

Image showing the sleep timer.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

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The display will not stay on my selected screen

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

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My display is reading green but the fan is working at high speed

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

Image showing the air quality as green on airspeed 10.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

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My readings are showing in different colours

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colours.

Image showing the air quality on auto mode.

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Over the air update (OTA)

If your screen is not displaying correctly (incorrect reading, white screen etc.), please ensure you have updated all the software to the latest version.

When setting up a product, we strongly recommend enabling auto-updates, to allow your machine to easily download the latest software.

To ensure you have the latest software downloaded, please work through the connection journey, ensuring you enable auto-updates.

Please select the next step

If you are part way through the set up and have a problem, switch the purifier off, sign out of the app and start the process from the beginning.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

NB: You will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Please select the next step

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields. We reccomend you choose to accept notifications and updates from the app.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

We recommend you allow the Dyson Link app to make automatic updates and accept notification.

Have you successfully set up the app?

Please enable your Wi-Fi

Make sure your router is turned on and your phone is connected to your home WiFi.

The Dyson Link app uses WiFi to connect to your machine.

You can go into your device's settings menu and control the WiFi connection from there. Ensure your WiFi is activated and flight mode is turned off.

Before proceeding with further checks, please ensure your device (e.g. iPhone or android) has a stable internet connection.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link app is available on the Apple App Store for iOS devices, and the Google Play store for Android devices.

The Dyson Link app is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

NB: You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

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The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.

Do the VOC and/or NO2 readings now show?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power souce.

Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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You might need a replacement part.

It looks like the Glass HEPA and Inner Carbon filter is not working. You can solve this by ordering a new one below.

Glass HEPA and Inner Carbon filter

Part no. 969048-04

Replacement Glass HEPA and Inner carbon filter for your Dyson purifier.

$99.99

Glass HEPA and Inner Carbon filter

Part no. 969048-04

Replacement Glass HEPA and Inner carbon filter for your Dyson purifier.

$99.99

$99.99

$99.99

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Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

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You might need to arrange a visit from a Dyson expert.

It looks like the Power supply isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Power supply

Part no. 969155-06

Replacement power supply for your Dyson purifier.

Power supply

Power supply

Part no. 969155-06

Replacement power supply for your Dyson purifier.

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You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

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Ensure correct button on remote is being pressed.

On/Off

Image showing the remote power button.

Airflow speed

Image showing the remote airflow control buttons.

Oscillation

Image showing the remote oscillation button.

Automatic Mode

Image showing the remote auto mode button.

Information

Image showing the remote information button.

Night Mode

Image showing the remote nightmode button.

Airflow direction

Image showing the remote airflow direction button.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote solved the problem?

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Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Do you have a connected product?

Check with the Dyson Link app

Open the app and set the machine to oscillate.

Does the machine now oscillate?

You might need to arrange a visit from a Dyson expert.

It looks like the Remote control isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

Remote control

Remote control

Part no. 969154-02

Replacement remote control for your Dyson purifier.

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Are there any lights on the display?

Apologies. We can't help you online.

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Change the battery

Ensure your remote has new batteries and that they are inserted facing the correct way up.

Is your machine linked to the Dyson Link app?

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Check Remote Control

Ensure correct button on remote is being pressed.

On/Off

Airflow speed

Oscillation

Automatic Mode

Information

Night Mode

Airflow direction

Point the remote directly at the front of the machine while pressing the button.

Has testing the remote control resolved the problem?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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User guide

Please see the user guide attached above.

Has this resolved the problem?

Quick Start Guide

Please follow the steps in the video.

Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the loop amplifier.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Image showing how to attach the carbon filters.

Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.

Image showing how to attach the HEPA filters.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch ON.

Image showing how to assemble the machine.

The remote control can be magnetically attatched to the top of the loop.

Using the remote control

To operate, point the remote control toward the front of the base.

On/Off

Press the power ON/OFF button on the appliance or remote control to stop the purifier. The appliance will continue to monitor the air quality.

Image showing the remote power button.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed.

Image showing the remote airflow control buttons.

Oscillation On/Off

Press the Oscillation button to scroll through the options from 0° to 350°.
Customise your oscillation settings in the Dyson Link app and it will appear as an option as you scroll through.

Image showing the remote oscillation button.

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Image showing the remote information button.

Auto mode

When Auto mode is selected the on-board sensors will intelligently adjust the settings of the appliance according to the quality of air. The appliance will pause once the sensors detect that the target air quality level has been reached. The sensors will continue to monitor the air quality, switching the appliance back on when air quality levels have dropped. Customise your Auto mode and air quality settings in the Dyson Link app.

Image showing the remote airflow control buttons.

Airflow direction

Air will be purified continuously, whether the air is set to flow from the front or the back.
For purification and cool airflow, select the airflow direction to the front.
For purification without cool airflow from the front, select the airflow direction to the back.

Image showing the remote airflow direction button.

Night mode

Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10. Customise your Night mode settings in the Dyson Link app.

Image showing the remote nightmode button.

Has this resolved the problem?

Night mode

Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10. Customise your Night mode settings in the Dyson Link app.

Image showing the remote nightmode button.

If in manual mode, the power will reduce to level 4. When night mode is activated, if it is already below level 4, it will remain the same. This can be manually changed if desired. The display will illuminate briefly, then fade as before. If in Auto mode the power will be reduced automatically.

Has this resolved the problem?

Auto mode

Auto mode adjusts the speed according to the air quality in the room. When Auto mode is enabled (indicated by a graph on the homescreen showing the air quality, with ‘AUTO’ at the top), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing speed for poor air quality.

Image showing the remote auto mode button.

Reducing speed as the air quality improves.

If the air quality target is met, the air quality graph will show green.

The air quality will continue to be monitored, with the fan running at a low speed in the background.

If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.

There may be times when the display shows green, but the fan speed is still high. This is due to the machine constantly maintaining a high air quality. If there is a factor in the environment such as leaky windows, the machine must work harder to sustain a high air quality.

Turning auto mode on/off

Tap the remote icon on the bottom right corner of the home page.

Tap the power icon at the top of the menu and tap AUTO to select. When Auto mode is enabled, 'Auto' is written at the top of the display.

To turn Auto mode off press the same button.

Has this resolved the problem?

Press Auto button

Press the 'Auto' button on the top right corner of the remote control.

To turn Auto mode off press the same button.

Has this resolved the problem?

Manual mode

Airflow can be set manually by the airflow buttons on the remote. You can choose a setting from 1 (low flow of air) through to 10 (high flow of air), and the machine homescreen will show the fan speed when in manual mode

Image showing the remote airflow control buttons.

Auto mode

Auto mode adjusts the speed according to the air quality in the room. When Auto mode is enabled (indicated by a graph on the homescreen showing the air quality, with ‘AUTO’ at the top), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing speed for poor air quality.

Image showing the remote auto mode button.

Reducing speed as the air quality improves.

If the air quality target is met, the air quality graph will show green.

The air quality will continue to be monitored, with the fan running at a low speed in the background.

If the air quality worsens the air quality graph will show red and the purifier will automatically restart cleaning the room.

There may be times when the display shows green, but the fan speed is still high. This is due to the machine constantly maintaining a high air quality. If there is a factor in the environment such as leaky windows, the machine must work harder to sustain a high air quality.

Has this resolved the problem?

Finding the machine serial number

The serial number and WiFi information can be found in the following locations: On the front of the instruction manual

On the remote control packaging

On a removable sticker on the front of the purifier

On your purifier, located underneath the filter.

Has this resolved the problem?

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Image showing the remote information button.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 12 seconds

Monitor the air quality with a graph showing the last 24 hours of data.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Indoor humidity

The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.

Filters

The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.

Wi-Fi

The current status of connection to the Wi-Fi network.

Has this resolved the problem?

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Image showing the air quality on auto mode.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Image showing a green PM rating of 2.5.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Image showing a green PM rating of 10.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

Image showing a green NO2 rating.

Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

Image showing a green VOC rating.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Image showing a blank temperature reading.

Indoor humidity

The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.

Image showing a blank humidity reading.

Filters

The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.

Image showing the filter levels.

Wi-Fi

The current status of connection to the Wi-Fi network.

Has this resolved the problem?

Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the amplifier loop.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Image showing how to attach the carbon filters.

Remove the glass HEPA filters from their protective packaging and push into the shrouds until secure.

Image showing how to attach the HEPA filters.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch on.

Image showing how to assemble the machine.

The remote control can be magnetically attatched to the top of the loop.

Has this resolved the problem?