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Dyson Pure Hot+Cool Link™ (Black/Nickel)

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

  • Main body

  • Loop amplifier

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove filter assembly from appliance.

Image shows how to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Is there anything else we can help you with?

Please select the appropriate option.

Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Please select the appropriate option

Cancel Sleep Timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enable/Disable Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Alexa territories

Currently, the Dyson skill and voice control for Dyson connected machines are available in the UK, US, Canada, Germany and India only.

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

To ensure that you have the most recent version installed on your device, please check the App store for pending updates. If there is no update pending, your app already has the latest version installed.

Please select the appropriate option

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Power cycle

Please switch the machine off at the wall and wait 6 seconds before switching it back on.

If this has not resolved the issue you have been experiencing, please continue to the next step.

Factory reset

Press and hold the power button on the machine for approximately 20 seconds.

The WiFi light will flash both green and white in a rapid sequence of flashing lights, before switching itself off.

Once this sequence has been completed, the machine will have been reset and you can release the power button.

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey'.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the next step

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Dyson Link App

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account using the options available when you first open it.

To set up an account you will require a valid email address and password.

Please ensure that your device is connected to the same WiFi network you intend to connect your machine to.

Please check that your device is running on the latest version of its operating system.

Have you successfully logged into the app?

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the type of device you are using

At which point did the connection fail?

Problem setting up the app

Please ensure that the device (e.g. iPhone or Android) has a stable internet connection and that you have download the latest version for the Dyson Link app from the Google Play store or Apple iTunes.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch, Apple iPad and Android mobile phones only.

You will be unable to download the app if you are not running a compatible version of your phone's operating system. Please check the Google Play store page or Apple iTunes store page for a list of compatible devices.

Please also ensure you have sufficient space on your device for the app.

Have you now successfully set up the app?

Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the air option. Here you can check filter life, set air quality target and enable/disable continuous monitoring.

App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

On/Off

The button highlighted will turn the main power to the machine on or off.

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Fan speed

You can alter the fan speed by pressing the highlighted button and selecting a fan speed between 1 - 10.

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Oscillation

The button highlighted will turn the machines oscillation on or off.

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

By removing the machine from the app you will need to restart the connection journey, please select 'Connection journey' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

By setting the home location, you are able to view the local outdoor air quality, temperature, humidity and pollen levels.

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

We recommend that auto-update is turned on.

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

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Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Image shows the distance and angle for the paper test.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Does the newspaper lift beyond 45 degrees?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop Amplifier

Main body

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

Has cleaning the machine resolved the problem?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperatrure control button until the digital display on the main body shows 37°C.

Has changing the temperature to 37°C resolved the issue?

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Airflow control

Image shows the airflow button on the remote control.

Does the airspeed change?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Airflow control

Do the other buttons on the remote work?

Replacing the battery

Unscrew the remote control's battery compartment

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has changing the battery resolved the problem?

App airflow control.

Access the App to control the airflow.

Change settings within app

Has using the app resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-05

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 967400-05

Replacement remote control for your Dyson purifier.

$32.99

$32.99

$32.99

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967400-05

Replacement remote control for your Dyson purifier.

$32.99

Remote control

Remote control

Part no. 967400-05

Replacement remote control for your Dyson purifier.

$32.99

$32.99

$32.99

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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3/5 Good

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can't help you online.

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Exchange

This is most likely a main body issue and could be resolved by arranging an exchange.

Please select the appropriate option

Interruption in electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the problem?

Has the machine been switched on for 9 hours, or more?

More than 9 hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Has this resolved the problem?

What sort of smell?

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Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Main body

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove filter assembly from appliance.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Flashing or solid E

If you see a flashing 'E' when trying to use the purifier, it is unable to do what has been requested. If you see a solid 'E' when trying to use the purifier, it shows the machine has stopped functioning correctly.

If you see either a flashing 'E' or a solid 'E' on your purifier's display, please complete the following steps.

Image showing the E codes on the display screen on the machine.

Unplug the purifier. Leave for 10 seconds. Ensure the plug is firmly connected to the socket and switched on at the wall.

Image showing unplugging and plugging the machine into a power socket.

Ensure the room temperature is above 5°C

Ensure there are no blockages in the inlet grille or loop amplifier outlet.

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Please select the appropriate option.

Exchange

This is most likely a main body issue and could be resolved by arranging an exchange.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the appropriate option

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Image shows the tilt check.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

Stable

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Oscillation ON/OFF

Image shows the oscillation button on the remote control.

Remote controls

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

Has checking the remote resolved the problem?

Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the AUTO button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation ON/OFF

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Do the other functions on the remote work?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Turn oscillation on/off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Does the airspeed change?

Does the machine have power?

Machine has power

Press the night mode button on the remote.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Sensor Failure

The app may show VOC error, this is likely to be caused by the sensor.

Exchange required

Please arrange an exchange.

Please select the appropriate option

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Image shows the machine oscillating.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.

Personal heating mode

Press the narrow angle button to change from whole room heating to personal heating.

Heating and cool modes work in this mode.

Image showing the area covered while in jet focus mode.

Is there anything else we can help you with?

Remote control

To operate, point the remote control toward the front of the base.

To store, attach the remote control to the top of the appliance with the buttons facing down.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation on/Off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Is there anything else we can help you with?

When the time reaches zero, the machine will go into Standby mode.

Sleep timer

To set the sleep timer, select the desired time.

To cancel, reduce the time until two dashes appear.

Image shows sleep mode function on the machine.

Is there anything else we can help you with?

Controls

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the temperature.
  • Temperature will increase to a maximum before decreasing.

NB: The oscillation, airflow and timer functions cannot be operated without the remote control.

Image shows how to change the temperature of the machine.

Is there anything else we can help you with?

What do the display icons mean?

Flashing green - Wi-Fi is ready to connect to your Dyson Link app.

Image shows a solid green Wi-Fi symbol.

Flashing white - Wi-Fi connecting

Image shows a solid white Wi-Fi symbol.

Solid white - Wi-Fi connected

Image shows a solid white Wi-Fi symbol.

Off - Wi-Fi disabled.

Solid white - Cleaning/air quality target has not been met.

Image shows a large solid white A.

Solid green - Clean/air quality has been met.

Image shows a large green A.

Off - Appliance is not in auto mode.

Solid red - Appliance is heating.

Image shows a solid red heating symbol

Solid white - Appliance has reached target temperature.

Image shows a solid white heating symbol.

Solid white - Appliance is in night mode.

image shows the night mode symbol.

Off - Appliance is not in night mode.

Is there anything else we can help you with?

Please select the appropriate option

Cooling mode

Press the blue cooling mode button to enter cooling mode.

The power button light will change from red to blue to indicate that you have entered cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

Is there anything else we can help you with?

How to use the heater mode

Press the red thermostat control button until the digital display shows the target room temperature.

Image shows the temperature control button on the remote control.

The power button light will change from blue to red to indicate that you have entered heating mode.

To adjust the airflow speed use the airflow control button or use auto purification mode for automatic control.

Image shows the airflow button on the remote control.

On first use the purifier will default to a temperature 3 degrees celcius higher than the detected room temperature. Thereafter, the purifier will remember the last target temperature.

Target temperature indicator

  • The target temperature indicator will be red while heating and once the target temperature has been reached, the purifier will stop heating the air.
  • The target temperature indicator will change to white when the target room temperature has been reached.
Image shows temperature range has been met.

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Auto purification mode

Auto purification mode adjusts the airflow speed according to the air quality in the room.

When enabled (indicated by a white A symbol in the bottom left corner of the display), the on-board sensors will intelligently adjust the speed of the purifier according to the air quality. Increasing for poor air quality and reducing as the air quality improves.

Image shows the AUTO button on the remote control.

Auto purification in cooling mode

If the air quality target is met, the A symbol will turn green and the numbered display will switch off..

If the air quality worsens the A symbol will turn white and the purifier will automatically restart cleaning the room

Auto purification in heating mode

The display indicates that the air quality and room temperature are below target; the appliance is heating and purifying the air.

  • The purifier will display the target room temperature, not the fan airflow.

The display indicates that the air quality is below target but the target room temperature has been met.

Image showing the machine purifying while the heating mode is inactive.

The display indicates that the air quality has been met but its below the target room temperature.

  • The appliance will continue heating until the target temperature is met.
Image showing the machine heating but while the purification feature is idle.

The display indicates that the air quality and room temperature targets have been met.

  • The appliance will continue to monitor the room and restart if the air quality worsens or the temperature falls below target.

Image showing both the purification and heating mode idle.

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Heating and cooling modes

Press the wide angle button to change from a personal directed airflow to allow a whole room airflow.

Heating and cooling modes work in this mode.

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Room airflow

Press the narrow angle button to change from a whole room airflow to a personal directed airflow.

Heating and cooling modes work in this way.

Image showing the area covered while in jet focus mode.

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Night mode

  • When night mode is enabled the display will fade to off.
  • If the purifier is in auto purification mode, the airflow is limited to level 4 for quiet operation.
Image shows the night mode button on the remote control.

A half moon symbol is illuminated in the bottom right corner of the display when enabled.

Image shows the night mode button.

The display will dim and after 5 seconds will fade to off.

Image shows how to turn on night mode.

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Serial number

The serial number can be found on the base of the machine.

The serial number can also be found on the user manual.

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How to replace the filter

Please follow the steps in the video.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

To replace the non-washable filter unit, Ensure the purifier is unplugged.

Image shows unplugging the machine from a power socket.

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove the old filter assembly.

Image shows how to remove the filter from the machine.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Image shows how to remove the filter from the filter housing.

Remove the filter from the housing.

Image shows how to remove the filter from the filter housing.

Dispose the old filter in your household waste bin.

Image shows an older filter being disposed of in the bin.
  • Remove the replacement filter from its packaging.
  • Lower the replacement filter into the filter housing.
  • Ensure the filter clicks into place.

Image showing filter clicking into place in the filter housing.

Lower the new filter unit onto the main body.

Image shows the filter housing going onto the machine.

Ensure that the new filter unit clicks into place on the appliance.

Image showing how to fit the filter housing.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display.
  • Once the loading pattern is complete, the purifier will return to its normal usage.

The filter indicator can also be reset from within the DysonLink App. Select: Settings >Filter life >Reset.

Image showing the power button on the remote control being held for 6 seconds.

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Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the appliance.

Image showing the power button on the remote control being held for 6 seconds.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

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User guide

Please open the PDF for the user guide.

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Battery replacement

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

  • Replace the battery with type CR 2032
image shows how to remove the battery from the remote.

Please select the appropriate option