Dyson Cu-Beam Up 4K (Silver)
Let's get your machine working.
Most common topics
Please select the appropriate option
Please select the appropriate option
As per the recommendations in the operations guide, use a microfibre cloth or solvent and moisture free compressed air canister to clean the appliance.
Please ensure the appliance is turned off before cleaning.
Please select the appropriate option
Please select the appropriate option
Please select the appropriate option
DALI - A lighting management control system.
Analogue dimming, this is usually referred to as 1-10v dimming.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is being used?
Please note, a converter is required if an analogue dimmer is being used.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Please select the appropriate option
Please select the appropriate option
The product needs to be installed with a compatible dimmer in order to adjust the brightness.
Compatible dimmer - OSram DALI MCU
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
DALI - A lighting management control system.
Analogue dimming, this is usually referred to as 1-10v dimming.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is being used?
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please select the appropriate option
As per the recommendations in the operations guide, use a microfibre cloth or solvent and moisture-free compressed air canister to clean the appliance.
Please ensure the appliance is turned off before cleaning.
The installation guide can be found on the above link.
Template.
Ceiling box.
Spring Hangar x2.
Ceiling box fascia.
Installation bracket x2.
Screw pozi drive x4.
Adjustable Hangar x2.
Uplight Luminaire.
Please note, a converter is required if an analogue dimmer is being used.
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
What height is the light installed over the table?
The trim blades are the four plastic blades that connect to the rectangular baffle of the downlight.
To check the blades have been set up correctly please refer to the installation guide.
Check the blades have been set up correctly.
Are the trim blades fitted correctly?
Please refer to the user guide and refit Trim blades.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This issue could be caused by the table surface, Cu-Beam Down light is not suitable for use over glass or reflective surfaces.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This issue can be resolved by reinstalling the light. Cu-Beam Down light is designed to be hung over a table and not used as general lighting for a room.
Please refer to the installation guide.
At what height is the product from the floor?
This issue could be resolved by installing a dimmer switch.
Alternatively the issue could be resolved by moving the light to a different location in the room.
Below is information on the different dimmer types available on market:
Analogue dimming, this is usually referred to as 1-10v dimming.
DALI - A lighting management control system.
AC mains/TRIAC - Not Compatible
AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
It is recommended that the product is installed over 2.5m from the floor to prevent glare.
Please refer to the operations manual for further advise.
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
DALI - A lighting management control system.
Analogue dimming, this is usually referred to as 1-10v dimming.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is being used?
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please note, a converter is required if an analogue dimmer is being used.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please note: Products are supplied and approved with 4m of cables.
We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.
The Dyson Cu-Beam lights are only supplied and approved with/for 4m of cable.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
The product needs to be installed with a compatible dimmer in order to adjust the brightness.
Compatible dimmer - OSram DALI MCU
What system is in use?
Check system and connections. Refer to the installation guide for more details.
Adjust the upwards and downwards light distribution be manually using the dial on the luminaire (Please refer to the installation guide for further details).
As the light can be split manually, it is likely that the issue lies with the control system.
Please contact your light control system engineer or an electrician to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
When connecting a DALI control system only the function of dimming is possible through the control system.
To adjust the upwards and downwards light distribution, this must be done by manually adjusting the dial on the luminaire (see installation guide for further details).
Both dimming and upwards/downwards light distribution are available through 0-10/1-10/PWM control systems.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
Only check the light if it is safe to do so. If there is any doubt please contact an electrician or maintenance personnel.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.
Turn the meter on and set it to OHMS.
Put one lead on each end of the fuse and check the display on the meter.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Fuse type - 4 AMP 250v Fuse.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
This issue should be resolved by an electrician.
This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.
DALI - A lighting management control system.
Analogue dimming, this is usually referred to as 1-10v dimming.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is being used?
Please note, a converter is required if an analogue dimmer is being used.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.
Only check the light if it is safe to do so. If there is any doubt please contact an electrician or maintenance personnel.
Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.
Turn the meter on and set it to OHMS.
Put one lead on each end of the fuse and check the display on the meter.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Fuse type - 4 AMP 250v Fuse.
This issue should be resolved by an electrician.
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
DALI - A lighting management control system.
Analogue dimming, this is usually referred to as 1-10v dimming.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is being used?
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please note, a converter is required if an analogue dimmer is being used.
The light is not compatible with analogue dimmers without a converter, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Consult an electrician as to whether the light has been installed with a compatible dimmer and/or control system.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
How to test a fuse:
Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.
Turn the meter on and set it to OHMS.
Put one lead on each end of the fuse and check the display on the meter.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Fuse type - 4 AMP 250v Fuse.
The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.
In this instance, we use this as a lighting management control system.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Please replace the fuse and retest the light.
Fuse type - 4 AMP 250v Fuse.
Please select the appropriate option
The installation guide can be found on the above link.
Template.
Ceiling box.
Spring Hangar x2.
Ceiling box fascia.
Installation bracket x2.
Screw pozi drive x4.
Adjustable Hangar x2.
Uplight Luminaire.
Please select the appropriate option
Ensure the electricity is switched off before opening the driver box.
The serial numbers can be found in the following 3 locations:
On the box (packaging).
On the underside of the driver box.
Inside the driver box, as indicated in the attached video.
The technical specification can be found on the above link.
Please select the appropriate symptom.
Please select the appropriate symptom.
Check that other appliances in the room are working, such as other lights, air conditioning, fans/heaters etc.
This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.
Only check the light if it is safe to do so. If there is any doubt please contact an electrician or maintenance personnel.
This is likely to be an issue with the electrical supply and not related to machine itself.
This issue should be resolved by an electrician.
Please check that the correct voltage is being supplied to the drive box 110 - 240V Max.
Please also check the voltage to the Luminaire (as shown) is 40V
Please only check the light if it is safe to do so, if there is any doubt we advise you to contact an electrician or member of maintenance personnel.
Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.
Turn the meter on and set it to OHMS.
Put one lead on each end of the fuse and check the display on the meter.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Fuse type - 4 AMP 250v Fuse.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
Check that other appliances in the room are working, such as other lights, air conditioning, fans/heaters etc.
Light appears from the top of the product.
Light appears from the base of the product.
Please note; If the product has been set-up correctly there should be no/little glare - however some customers may prefer to use a dimmer to reduce the output of the light.
All electrical installations and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
This means that the light has been installed in the wrong orientation and the issue can be resolved by reinstalling the light correctly.
All electrical installations and repair work should be carried out by qualified electrician in accordance with current local codes or regulations.
It is recommended that the lights are installed over 2.5m from the floor to prevent glare.
At what height is the product from the floor?
This issue could be resolved by installing a dimmer switch.
Below is information on the different dimmer types available on market.
Analogue dimming, this is usually referred to as 1-10v dimming.
DALI - A lighting management control system.
AC mains/TRIAC
AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
Alternatively the issue could be resolved by moving the light to a different location in the room.
We do not advise customers to replace the wires as this will invalidate the warranty. The wires used are to an exact Dyson specification.
It is recommended that the product is installed over 2.5m from the floor to prevent glare.
Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.
Please refer to the installation guide.
Analogue dimming - this is usually referred to as 1-10v dimming.
DALI - A lighting management control system.
AC mains/TRIAC - AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
What kind of dimmer is the product installed with?
The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.
Compatible dimmer - OSram DALI MCU
Please note: a converter is required if an analogue dimmer is being used.
The product is not compatible with analogue controls, it will need to be installed with a compatible dimmer, or an analogue to DALI converter, in order to properly function.
Compatible dimmer - OSram DALI MCU
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Our experts are ready to help you.
UK based helpline open
8:00am- 8:00pm Monday to Friday
8:00am- 6:00pm Saturday and Sunday
1/5 Poor
2/5 Average
3/5 Good
4/5 Very Good
5/5 Excellent
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Please disconnect the DALI system. If the light is operational it should power on.
You may need to speak to your DALI engineer to resolve this issue.
As the light is working when the DALI is not connected it is likely to be an issue with the DALI system.
Please contact a DALI engineer to resolve this issue.
Please consult an electrician as to whether the light has been installed with a compatible dimmer.
Analogue dimming - this is usually referred to as 1-10v dimming.
DALI - A lighting management control system.
AC mains/TRIAC - AC/TRIAC dimmers are designed for resistive loads such as incandescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.
The product needs to be installed with a compatible dimmer in order to adjust the brightness.
Compatible dimmer - OSram DALI MCU
Please consult an electrician as to whether the light has been installed with a compatible dimmer.