Dyson Cu-Beam Up 4K (Silver)

Let's get your machine working.

Please ensure that the light switch is on.

Check that other appliances in the room are working, such as;

Other lights

Air conditioning

Fans/heaters etc.

This is likely to be an issue with the electrical supply and will need to be resolved by an electrician.

Only check the light if it is safe to do so.

If there is any doubt please contact an electrician or maintenance personnel.

This is likely to be an issue with the electrical supply and not related to Cu-Beam itself.

This issue should be resolved by an electrician.

Check voltage

Please check that the correct voltage is being supplied to the drive box 110 - 240v Max.

Please also check the voltage to the luminare (as shown) is 40V

Please only check the light if it is safe to do so, if there is any doubt we advise you to contact an electrician or member of maintenance personnel.

Test the fuse

Turn off the light and remove power supply. Ensure that there is no power to the light before removing the fuse.

Turn the meter on and set it to OHMS.

Put one lead on each end of the fuse and check the display on the meter.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Fuse type - 4 AMP 250v Fuse.

The DALI (Digital Addressable Lighting Interface) is a data protocol and transport mechanism. The common platform of DALI enables equipment from different manufacturers to be connected.

In this instance, we use this as a lighting management control system.

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Please replace the fuse and re-test the light.

Fuse type - 4 AMP 250v Fuse.

Check that other appliances in the room are working, such as;

Other lights

Air conditioning

Fans/heaters etc.

Projecting up

Light appears from the top of the product.

Projecting down

Light appears from the base of the product.

Please note; If the product has been set up correctly there should be no/little glare - however some customers may prefer to use a dimmer to reduce the output of the light.

This means that the light has been installed in the wrong orientation and the issue can be resolved by re-installing the light correctly.

All electrical installations and repair work should be carried out by qualified electrician in accordance with current local codes or regulations.

It is recommended that the lights are installed over 2.5m from the floor to prevent glare.

This issue could be resolved by installing a dimmer switch.

Below is information on the different dimmer types available on market.

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Alternatively the issue could be resolved by moving the light to a different location in the room.

It is recommended that the product is installed over 2.5m from the floor to prevent glare.

Please note; All electrical installation and repair work should be carried out by a qualified electrician in accordance with current local codes or regulations.

Please refer to the installation guide.

Dimmer types

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

The light is not compatible with AC/Mains Triac, it will need to be installed with a compatible dimmer in order to dim.

Compatible dimmer - OSram DALI MCU

Please note, a converter is required if an analogue dimmer is being used.

The product is not compatible with analogue controls, it will need to be installed with a compatible dimmer, or an analogue to DALI converter, in order to properly function.

Compatible dimmer - OSram DALI MCU

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue.

Please disconnect the DALI system. If the light is operational it should power on.

You may need to speak to your DALI engineer to resolve this issue.

As the light is working when the DALI is not connected, it is likely to be an issue with the DALI system.

Please contact your DALI engineer to resolve this issue

Please consult an electrician as to whether the light has been installed with a compatible dimmer.

Dimmer types

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

The product needs to be installed with a compatible dimmer in order to adjust the brightness.

Compatible dimmer - OSram DALI MCU

Please consult an electrician as to whether the light has been installed with a compatible dimmer.

Dimmer types

Analogue dimming, this is usually referred to as 1-10v dimming.

DALI - A lighting management control system.

AC mains/TRIAC

AC/TRIAC dimmers are designed for resistive loads such as incadescent or halogen lights. These phase controlled dimmers are not compatible with LEDs since LEDs do not appear as a resistive load.

Please note: Products are supplied and approved with 4m of cables.

The Dyson Cu-Beam lights are only supplied and approved with/for 4m of cable.