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Dyson Pure Hot+Cool Link™ (Iron/Blue)

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

  • Main body

  • Loop amplifier

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove filter assembly from appliance.

Image shows how to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

  • Clean with a dry or damp cloth.
  • Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option.

Is there anything else we can help you with?

Please select the appropriate option.

Is the clicking noise only occurring when the machine is oscillating?

Check the base

Check around the base of the machine for any debris or obstructions.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Machine is working normally

This is completely normal.

The machine will run very slowly when in idle mode to keep air flowing over the thermostat so it can constantly regulate the temperature of the air.

There is no safety concern.

If the noise is intrusive, switching the machine off at the wall will stop the noise, or altering the position of the product in the room might make the noise less audible.

If pressed, it should be stated that the noise is caused by some of the electrical components emitting a frequency which can sometimes be heard as an electrical humming noise. This is not specific to Dyson products.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Dyson Pure Hot + Cool Link is intended for use as a domestic heater, fan and purifier. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson Pure Hot + Cool far surpasses this requirement.

Paper test

Turn the airflow control to maximum.

Image shows the distance and angle for the paper test.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Does the newspaper lift beyond 45 degrees?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop Amplifier

Main body

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine.

Has cleaning the machine resolved the problem?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the heater for 1 minute at the highest temperature setting.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperatrure control button until the digital display on the main body shows 37°C.

Has changing the temperature to 37°C resolved the issue?

Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Turn oscillation on/off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Does the airspeed change?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation On/Off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Do the other buttons on the remote work?

Replacing the battery

Unscrew the remote control's battery compartment

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has changing the battery resolved the problem?

App airflow control.

Access the App to control the airflow.

Change settings within app

Has using the app resolved the problem?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

$32.99

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You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

Remote control

Remote control

Part no. 967826-02

Replacement remote control for your Dyson fan.

$32.99

$32.99

$32.99

How would you rate our online support?

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5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can't help you online.

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Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Interruption in electricity

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Image showing unplugging and plugging the machine into a power socket.

Plug in and test the machine.

Has this resolved the problem?

Intermittent power

If the machine has been constantly heating for 9 hours, please select yes.

Has the machine been switched on for 9 hours, or more?

More than 9 hours

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating.

If you would like to continue using the machine after 9 hours, you will need to turn the machine back on by using either the power button on the remote control or main body.

This would also occur if the machine is set to auto and providing heat constantly for 9 hours.

NB: This feature cannot be switched off

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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What sort of smell?

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Clean the machine

The following areas should be checked and cleaned to maintain the machine's performance.

Main body

Loop amplifier

Main body

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove filter assembly from appliance.

Image shows how to remove the filter from the machine.

Use a soft brush to clear any blockages from the holes.

Clean the shroud with a dry cloth.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

WARNING: Do not use polish or detergent on any part of the machine. If the filter needs replacing, please select the order option

Your filter may need replacing. Check for excessive build up of dust within the inlet.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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How to replace the filter

Please follow the steps in the video.

Clean the sensor

Clean the sensor every time the filter is replaced.

Open the small hatch on the side of the appliance.

Image showing the power button on the remote control being held for 6 seconds.

Use a cotton swab to clean the inside and remove any debris.

This maintains the sensor accuracy and ensures the continuing high performance of the appliance.

Is there anything else we can help you with?

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Replace the filter

Ensure the purifier is unplugged. To replace the non-washable filter unit, complete the following steps:

Image shows unplugging the machine from a power socket.

Press both buttons to lift of the filter assembly.

Image shows how to remove the loop amplifier.

Remove the old filter assembly.

Image shows how to remove the filter from the machine.

Place your thumbs in the internal recesses (below the arrows), push the filter down and away from the housing.

Image shows how to remove the filter from the filter housing.

Remove the filter from the housing.

Image shows how to remove the filter from the filter housing.

Dispose the old filter in your household waste bin.

Image shows an older filter being disposed of in the bin.

Replacement filter

Remove the replacement filter from its packaging.

Lower the replacement filter into the filter housing.

Ensure the filter clicks into place.

Image showing filter clicking into place in the filter housing.

Lower the new filter unit onto the main body.

Image shows the filter housing going onto the machine.

Ensure that the new filter unit clicks into place on the appliance.

Image showing how to fit the filter housing.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

A clockwise rotating pattern will be shown on the LED display.

Once the loading pattern is complete, the purifier will return to its normal usage.

The filter indicator can also be reset from within the DysonLink App. Select: Settings >Filter life >Reset.

Image showing the power button on the remote control being held for 6 seconds.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Reset the appliance

To reset the appliance, turn the power OFF (using either the power button on the remote or the main body), wait 60 seconds and then turn back ON.

The error code should have cleared.

Image showing the power button on the remote control being held for 6 seconds.

Has this resolved the problem?

Hard reset

If the power cycle does not work try a 'hard reset'.

Turn the power OFF and unplug the machine, or switch off at the mains socket, for 30 seconds and then turn back ON.

The error code should have cleared.

Image shows unplugging the machine from a power socket.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the appropriate option

Tilt function

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Image shows the tilt check.

Has checking the joint resolved the problem?

Tilt

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in.

Does the loop stay in that position?

Stable

The blue tape used during transit should be removed before use.

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the problem?

Remote controls

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation ON/OFF

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Has checking the remote resolved the problem?

Changing the battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has changing the battery resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remote control

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the AUTO button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Oscillation ON/OFF

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Do the other functions on the remote work?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Airspeed won't change

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Image shows the remote being pointed direct at the display screen on the machine.

On/Off

Image shows the power button on the remote control.

Airflow control

Image shows the airflow button on the remote control.

Auto purification mode

Image shows the AUTO button on the remote control.

Focused mode

Image shows the jet focused airflow button on the remote control.

Sleep timer

Image shows the sleep timer button on the remote control.

Cooling mode

Image shows the cooling button on the remote control.

Thermostat control

Image shows the temperature control button on the remote control.

Turn oscillation on/off

Image shows the oscillation button on the remote control.

Diffused mode

Image shows the diffusing airflow button on the remote control.

Night mode

Image shows the night mode button on the remote control.

Does the airspeed change?

Does the machine have power?

Machine has power

Press the night mode button on the remote.

Has this resolved the problem?

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Different versions of the Dyson Link app

Currently there are two versions of the Dyson Link app, with different compatibilities for different combinations of products and operating systems. We strongly reccomend you always update to the latest version available.

If you have a new connected product (Bluetooth enabled, purchased after January 2018) you must have the most recent version (4.0) of the Dyson Link app installed.

If you have bought a new connected product (Bluetooth enabled, purchased after January 2018) and currently have the old Dyson Link app installed on your device (version 3.4), please uninstall 3.4 and download version 4.0.

Version 4.0 of the Dyson Link app runs on iOS versions 10 and above, and on Android versions 5 and above.

You must have the 4.0 version of the Dyson Link app to use any new (Bluetooth enabled) products. If your device does not support this version of the app, you will not be able to use your product in a connected capacity.

If you have a non Bluetooth connected product, and have downloaded the 4.0 version of the Dyson Link app, please follow the connection journey 'Dyson Link app and Connectivity 4.0'

If you have a non-Bluetooth (pre January 2018) product, it is possible for you to use the 3.4 version of the Dyson Link app, although it is strongly reccommended you upgrade to the 4.0 version.

For this set up (non-Bluetooth product, 3.4 version of the Dyson Link app), please follow the connection journey 'Dyson Link app and connectivity'.

Please select the appropriate connection journey for your product and device combination.

If you are part way through the set up and have a problem, please switch off your machine, sign out of the app and the start the process from the beginning.

Check the WiFi connection

Press and hold the 'Standby ON/OFF' button for 10 seconds to see if the WiFi light comes on.

Does the Wi-Fi light illuminate?

WiFi Troubleshooting

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your purifier to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

    • - IEEE802.11b (Not recommended)
    • - IEEE802.11g
    • - IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

Has the WiFi mode timed out?

Your purifier will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

Try to connect to the WiFi network with another device such as your phone or tablet.

If other devices cannot connect then check that the purifier is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Is there too many devices connected to your network?

The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.

Disconnect a device connected to your network by disabling WiFi or switching it off.

Try to connect your purifier to the network again.

If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

The purifier cannot currently attach to a hidden SSID network. To use the purifier, unhide your SSID and attach your purifier.

The purifier cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the purifier to connect.

Has this resolved the problem?

What connection?

Same WiFi network as the machine

A different WiFi network

A mobile network such as 3G/4G

Has the error occurred whilst your mobile device was connected to:

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

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Update the Dyson Link app

Check that your mobile/tablet device has the latest version of the app installed.

Ensure that the device is also running the latest version of it's operating system.

Has updating the app resolved the problem?

Reinstall the app and check Wi-Fi settings.

Remove the Dyson Link app from your device and re-install the latest version from the app store. Check the following:

Is Wi-Fi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the purifier on the network.

Re-program the instruction (e.g. schedule) to test the appliance.

Has reinstalling the app resolved the problem?

Input the correct password

You will need to input your WiFi password to set up the connectivity options. The serial number and WiFi information can be found in the following locations:

NB: The password is made up of numbers and lower case letters only, so '0' is definitely the number zero. The number '1' and the letter 'l' (L) may look similar, as may the letters 'j' (J) and 'i' (I).

On the front of the instruction manual.

On the remote control packaging

On your appliance, located underneath the filter.

Has checking the passcode resolved the problem?

Have you connected to this machine before?

WiFi Light

The WiFi light lasts for 30 minutes, if you don't manage to connect in time, simply press and hold the 'Stanby ON/OFF' button for 10 seconds until the green WiFi light starts flashing and you have another 30 minute window.

Once you have done this, run through the connection process again.

Has this resolved the problem?

Has the error occured whilst your mobile device was connected to:

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can't help you online.

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If you are part way through the set up and have a problem, switch the purifier off, sign out of the app and start the process from the beginning.

Set up the Dyson Link app

Check that the appliance is plugged in. It must remain plugged in throughout this process.

Ensure your router is connected to the wall socket and you have good signal strength.

Download the latest version of the Dyson Link app from your device's app store or marketplace. The Dyson Link App is available on the Apple App Store for iOS devices and the Google Play store for Android devices.

Ensure your mobile device is connected to your home WiFi.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection. (This is normal for many connected devices and as Apps recognize punctuation as computer coding, Wi-Fi passwords cannot contain these characters).

  • Customers may need to change the home Wi-Fi password before connection process begins. The process is different for each internet service provider (ISP) – the customer may need to contact their ISP for instructions.

The Dyson Link App is compatible with Apple iPhone, Apple iPod touch and Android mobile phones only. It has not been designed for use on Apple iPad or Android tablets.

The appliance will only connect to the 2.4 GHz network. The appliance runs on 2.4 GHz rather than 5 GHz to maximize range.

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

NB: You will be unable to download the app if you are not running a compatible version of your phone/tablet's operating system. iOS 6 or later is required for iOS devices and Android 4.0 or later for Android devices.

Connect Android

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Please select the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the Wi-Fi light is flashing green, the purifier is now discoverable.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

Has the Wi-Fi light displayed on the machine?

Add your machine

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Connect

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Have you managed to connect to the machine?

Connection failed message

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Have you managed to connect to the machine?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use WiFi to connect to the Internet. There are two frequency bands commonly used for a WiFi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

- IEEE802.11b (Not recommended)

- IEEE802.11g

- IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported Wi-Fi protocols:

IEEE802.11b (Not recommended

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer's website.

Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

Has the WiFi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

  • Try to connect to the WiFi network with another device such as your phone or tablet.
  • If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

  • The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.
  • Disconnect a device connected to your network by disabling WiFi or switching it off.
  • Try to connect your appliance to the network again.
  • If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

  • The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.
  • The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Is parental control ‘enabled’?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Check your Wi-Fi security settings:

Dyson purifiers can only connect with WPA and WPA2 (WiFi Protected Access) security protocols.

If your router is set to a different encryption setting, it won't be able to connect with your purifier.

You can change your router security settings on your router configuration page. For more information about how to check this, please refer to your router instructions.

Has this resolved the problem?

Please select the stage that the connection process failed on.

Which stage did the connection process fail?

Has the Wi-Fi mode timed out?

Your appliance will remain discoverable for 30 minutes. Press and hold the power button on your machine for 5 seconds to retry.

Is the WiFi connection working with other devices?

  • Try to connect to the WiFi network with another device such as your phone or tablet.
  • If other devices cannot connect then check that the appliance is not too far away and is within range of the router. Contact your Internet Service Provider or router manufacturer for further troubleshooting.

Are there too many devices connected to your network?

  • The number of simultaneous connections to the network may be limited by your router manufacturer or Internet Service Provider.
  • Disconnect a device connected to your network by disabling WiFi or switching it off.
  • Try to connect your appliance to the network again.
  • If this works, contact your router manufacturer or Internet Service Provider to increase the allowed number of simultaneous connections to the network.

Is the SSID (network name) hidden?

  • The appliance cannot currently attach to a hidden SSID network. To use the appliance, unhide your SSID and attach your appliance.
  • The appliance cannot connect to networks that have web portals that require an additional password to connect. For example hotel, airport or office networks.

Is MAC address filtering switched on?

This stops unknown devices connecting to your WiFi connection. If you have this switched on, you will need to add the MAC address from your machines rating plate to your routers list of approved devices.

Is WiFi privacy 'enabled'?

This stops devices talking to each other – you will need to disable WiFi privacy for the appliance to connect.

Are parental controls enabled?

Temporarily disable any parental control settings whilst setting up the appliance on the network.

Has this resolved the problem?

Is your router broadcasting a 2.4 GHz network?

All Dyson connected machines use Wi-Fi to connect to the Internet. There are two frequency bands commonly used for a Wi-Fi communication: 2.4 and 5 GHz.

Dyson connected machines only use 2.4 GHz band. Many modern routers support both bands - this is known as a dual band router.

Your router will need to be broadcasting a 2.4GHz network for your appliance to connect.

How to check if your router is a dual band router

If your router is dual band, this information can often be found in the Router user guide or on a sticker located on the router. If you are unable to find this information or unsure we recommend contacting your internet service provider who will be able to supply you with this information.

Often the manual or website will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

- IEEE802.11b (Not recommended)

- IEEE802.11g

- IEEE802.11n (Support only for 2.4GHz)

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Often the manual or web site will have instructions for how to set it to broadcast on both 2.4 and 5 GHz bands. This will allow you to broadcast the right network to allow you to connect.

The appliance will only connect to the 2.4 GHz network. Your phone will need to be connected to the same network as the appliance for initial set up.

Supported WiFi protocols:

IEEE802.11b (Not recommended)

IEEE802.11g

IEEE802.11n (Support only for 2.4GHz

To switch your router from 5GHz to 2.4GHz, please refer to your routers user guide, or visit the manufacturer’s website. Please note, you will need to check that any other devices you have connected to your router will not be affected before changing this.

Could there be interference from other devices?

Turn off any device that may cause interference at 2.4 GHz. E.g. cordless phones, baby monitors, microwaves, Bluetooth devices, wireless video equipment.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

WiFi enabled

This indicates that your mobile device does not have WiFi enabled or your signal has not remained continuous during the connecting process.

Try connecting again and if connection fails again please check the settings on your mobile device and ensure WiFi is enabled.

Has this resolved the problem?

WiFi Mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Select a different machine

Select 'connect a different machine' option.

Please select the next step.

Please select the next step

Auto generated first stem

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the appliance to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your appliance to, enter its password.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Please select the next step.

Connect to the appliance

Enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen.

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

Press the 'Try again' option

Please ask the customer to press the 'Try again' option.

Have you managed to connect to the machine?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

This may have been caused by an interruption in the electricity.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Getting started

Launch the app on your mobile device.

Select your country.

If you already have a Dyson account select 'Sign in' and enter your username and password.

Or if you are new, select 'Register' to create an account and complete all fields.

Not sure you have an account?

This is the account you set-up to purchase your purifier on the Dyson website.

Please select the next step.

Make your purifier discoverable

Press and hold the 'ON/OFF' button on your purifier for 5 seconds until the Wi-Fi light is flashing green.

Make sure that you are pressing the button on the machine itself. Pressing the power button on the remote control performs a different function and will not work for this step.

The purifier is now discoverable.

Has the Wi-Fi light displayed on the machine?

Appliance serial number

Select the 'add your machine' icon.

Select Start on the 'get connected' page.

Did the machine's serial number appear on the screen?

Select and enter your product code and press connect.

What do the ticks mean?

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

The app will then show connection complete.

Please be aware that sometimes the ticks will not appear and the app will skip to 'connection complete'.

WiFi Mode

Please ask the customer to turn on the WiFi via the mobile device settings. This will differ according to each handset.

You may need to use the mobile device 'back' option to restart the process.

Did the machine's serial number appear on the screen?

Choose different machine

Select 'connect a different machine' option.

Please select the next step.

Choose purifier

Select the Purifier option.

Please select the next step.

Please ensure your home Wi-Fi password is alpha numeric only and doesn’t contain any other characters such as punctuation marks, otherwise this could cause a problem with connection.

Confirm your home Wi-Fi network

The app will recommend a home Wi-Fi network to connect the appliance to.

This will be the network your mobile device is already connected to.

If this is the home Wi-Fi network you would like to connect your appliance to, enter its password.

Please select the next step.

Connecting the appliance

Leave the Dyson Link app and navigate to your device's WiFi settings.

Join the network that matches the products serial number using the passcode from the rating plate.

Return to the Dyson Link app.

One tick: App is connected to the product.

Two ticks: App is connected to the Wifi.

Three ticks: App is connected to the Dyson Cloud.

When the connection process is complete you will see one blue tick in the middle of the screen

Have you managed to connect to the machine?

WiFi diagnostic checks

Check that your appliances’ WiFi light is illuminated. To turn it on again, press and hold the 'Standby ON/OFF' button for ten seconds - until the green Wifi light beigns flashing.

Check that your smartphone or tablet is within network range of your appliance.

Check that your device’s Wi-Fi is enabled and that it is connected, for example by visiting a web site in your device’s browser.

NB: Your appliance will only appear in the list of networks when it is in WiFi mode.

Has checking Wi-Fi settings resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Password reset

Follow the process below if you wish to change your password, or you have forgotten your password.

Use the 'forgotten password' link on the sign in page.

Enter the registered email address and click 'done'.

A link is sent to your registered email address.

Sign in using your new password

If you receive 'incorrect email address or password' message retry the process.

Alternatively, navigate to the 'My Dyson' section of www.dyson.co.uk and follow the on screen instructions.

Has resetting the password resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Add a machine

Using this option, multiple Dyson purifiers can be added to a single Dyson Link app account.

Is there anything else we can help you with?

Please select the appropriate option

Oscillating

To start the purifier oscillating, press the oscillation control button.

To stop the purifier oscillating, press it again.

The purifier will not oscillate when the control buttons are being pressed.

Image shows the machine oscillating.

Is there anything else we can help you with?

Airflow speed

To change the airflow speed press the airflow control button.

The digital display will show the new speed; after 3 seconds it will change back to the target temperature.

Diffused heating mode

Press the wide angle button to change from personal heating to whole room heating.

Heating and cool modes work in this mode.