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Dyson Pure Cool purifier fan

Let's get your machine working.

See all steps

Please select the appropriate option

How to replace filter

Ensure the purifier is unplugged.

Press both buttons to lift of the loop amplifier.

Image showing how to remove the loop amplifier.

Remove the old filter assembly and dispose of your old filter unit in your household waste bin.

Lower the new filter into the housing and the complete unit onto the main body.

Image showing how to remove an old filter.

Lower the loop amplifier onto the base until it clicks and locks.

Image showing how to refit the loop amplifier.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display.
  • Once the loading pattern is complete, the purifier will return to its normal usage.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Image showing how to reset the machine by holding down the power button on the remote.

Has this resolved the problem?

Please select the appropriate option

Is the clicking noise only occurring when the machine is oscillating?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check base

Check around the base of the machine for any debris or obstructions

Has this resolved the issue?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Refit machine

Remove loop amplifier.

Refit it ensuring that there is no uneven gap between the loop and the main body.

Has refitting the loop amplifier resolved the problem?

Ensure correct button on remote is being pressed

On/Off

Image showing the power button on the remote.

Airflow

Image showing the sleep timer button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the airflow control button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Image showing to point the remote directly at the base of the machine.

Does the airspeed change?

Check remote buttons

On/Off

Image showing the power button on the remote.

Airflow

Image showing the airflow control button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the sleep timer button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Image showing to point the remote directly at the base of the machine.

Do the other buttons on the remote work?

Hold standby button

Press and hold the Standby button on the machine to adjust the airflow.

Image showing to press the power button on the machine.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-06

Replacement remote control for your Dyson fan.

$22.99

Remote control

Remote control

Part no. 965824-06

Replacement remote control for your Dyson fan.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Change battery

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Image showing how to remove the battery from the remote.

Has changing the battery resolved the problem?

Newspaper test

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Does the newspaper lift beyond 45 degrees?

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier

Clean with a dry or damp cloth.

Ensure that the narrow opening is free of obstructions.

Main body

Clean the shroud with a dry cloth.

Use a soft brush to clear any blockages from the holes.

Image showing how to check the main body.

Has cleaning the machine resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

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Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Change the fuse in the machine's plug.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Interruption in the electricity

Unplug the machine and leave it for 10 seconds.

Plug in and test the machine.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

What sort of smell?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Dyson pure cool replacement filter is not working. You can solve this by ordering a new one below.

Dyson pure cool replacement filter

Part no. 967305-08

Removes 99.97% of allergens and pollutants as small as 0.3 microns.

$99.99

Dyson pure cool replacement filter

Part no. 967305-08

Removes 99.97% of allergens and pollutants as small as 0.3 microns.

$99.99

Currently out of stock.

$99.99

Currently out of stock.

$99.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-06

Replacement remote control for your Dyson fan.

$22.99

Remote control

Remote control

Part no. 965824-06

Replacement remote control for your Dyson fan.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check base

Ensure all the feet are attached to the base of the machine.

Image showing how to check the feet of the machine.

Place the purifier on a flat, non-slip surface.

Has this resolved the issue?

Check remote

On/Off

Image showing the power button on the remote.

Airflow

Image showing the sleep timer button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the airflow control button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Image showing to point the remote directly at the base of the machine.

Has checking the remote solved the problem?

Check correct button is being pressed

On/Off

Image showing the power button on the remote.

Airflow

Image showing the sleep timer button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the airflow control button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Image showing to point the remote directly at the base of the machine.

Has checking the remote resolved the problem?

Check other remote functions

On/Off

Image showing the power button on the remote.

Airflow

Image showing the sleep timer button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the airflow control button on the remote.

Do the other functions on the remote work?

Use controls on machine

Press and hold the Standby button on the machine to adjust the airflow.

Image showing to press the power button on the machine.

Airflow will increase to a maximum before decreasing.

Does the airspeed change using the controls on the machine?

Ensure correct button on remote is being pressed

On/Off

Image showing the power button on the remote.

Airflow

Image showing the airflow control button on the remote.

Oscillation

Image showing the oscillation button on the remote.

Sleep timer

Image showing the sleep timer button on the remote.

Point the remote directly at the front of the machine while pressing the button.

Image showing to point the remote directly at the base of the machine.

Has testing the remote resolved the problem?

Replace the filter

Ensure the purifier is unplugged.

Press both buttons to lift of the loop amplifier.

Image showing how to remove the loop amplifier.

Remove the old filter assembly and dispose of your old filter unit in your household waste bin.

Image showing how to remove an old filter.

Lower the new filter into the housing and the complete unit onto the main body.

Image showing how to replace the filter.

Lower the loop amplifier onto the base until it clicks and locks.

Image showing how to refit the loop amplifier.

When you have re-assembled your purifier, press and hold the 'Standby ON/OFF' button on the remote for 6 seconds.

  • A clockwise rotating pattern will be shown on the LED display.
  • Once the loading pattern is complete, the purifier will return to its normal usage.

Your Dyson machine is programmed to remind you to replace the filter unit after 12 months based on 12 hours usage a day. Please note your indicator will activate sooner with more use. The indicator is only a guide and you may need to replace the filter unit more regularly.

Image showing how to reset the machine by holding down the power button on the remote.

Has this resolved the issue?

Exchange required

This issue can be resolved by arranging an exchange.

User guide

Please see the attatched user guide above.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Assembling your machine

Lower the loop amplifier onto the base until it clicks and locks.

Image showing how to refit the loop amplifier.

The remote control can be magnetically attatched to the top of the loop.

Image showing how the magnetic remote sits on the machine.

Has this resolved the problem?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the main body.

Image showing to press the power button on the machine.

Attach Remote

Attach the remote control to the top of the appliance with the buttons facing down.

Image showing how the magnetic remote sits on the machine.

Timer

To set the sleep timer, select the desired time.

When the time reaches zero, the appliance will go into standby mode.

To cancel, reduce the time until two dashes appear.

Image showing the airflow control button on the remote.

Oscillation

Toggle oscillation on or off with the remote.

Image showing the oscillation button on the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Image showing the sleep timer button on the remote.

Has this resolved the problem?

Using remote control

To operate, point the remote control toward the front of the base.

Image showing to point the remote directly at the base of the machine.

On/Off

Image showing the power button on the remote.

Airflow

Image showing the sleep timer button on the remote.

Oscillation.

Image showing the oscillation button on the remote.

Sleep timer

Image showing the airflow control button on the remote.

To store, attach the remote control to the top of the appliance with the buttons facing down.

Image showing how the magnetic remote sits on the machine.

Has this resolved the problem?

Locating the serial number

The serial number can be found on the base of the machine.

image showing the product label location on the front of the machine.

Has this resolved the problem?

Using machine controls

Press the Standby button on the appliance to turn ON/OFF.

Image showing to press the power button on the machine.

Press and hold the Standby button on the appliance to adjust the airflow.

Airflow will increase to a maximum before decreasing.

NB: The oscillation and timer functions cannot be operated without the remote control.

Has this resolved the problem?

Do not use polish or detergent on any part of the machine.

Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Image showing main body cleaning checks.

Shroud - clean with a dry cloth or soft brush

Has this resolved the problem?

Changing batteries

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Image showing how to remove the battery from the remote.

Has this resolved the problem?