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Dyson Cool™ 10 inch desk fan (Black/Iron)

Let's get your machine working.

See all steps

Please select the appropriate option

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

  • Loop amplifier - clean with a dry or damp cloth.
  • Main body - clean with a dry cloth
  • Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Is there anything else we can help with?

Please select the appropriate option

Remove the loop

Remove loop amplifier and refit it ensuring that there is no uneven gap between the loop and the main body.

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

Has refitting the loop amplifier resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Is the clicking noise only occurring when the machine is oscillating?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Check correct button is being pressed

Please check to ensure that the Airflow control button is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Check remote

Standby On/Off.

Do the other buttons on the remote work?

Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Battery replacement

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032

image shows how to remove the battery from the remote.

Has changing the battery resolved the problem?

Test main body button

Press and hold the button on the main body.

Does the airspeed change using the controls on the machine?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson fan.

$22.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson fan.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Please note, the AM06 is intended for use as a desktop fan. IEC 60879 Performance and construction of electric and circulating fans and regulators states that the distance over which a fans airflow is felt should exceed three times its width. Dyson AM06 far surpasses this requirement.

Distance check

Turn the airflow control to maximum.

Hold a sheet of newspaper approximately 4 meters (13') away from the product.

The paper should lift beyond 45o

Does the newspaper lift beyond 45 degrees?

Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has cleaning the machine resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Please select the appropriate option

Do not plug in or attempt to use the machine if the power cord is damaged.

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

If the power cord is damaged, please continue to the next step.

Change the fuse in the machine's plug.

Try the machine in a different plug socket.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Interruption in electricity

Unplug the machine and leave it for 10 seconds.

After leaving the machine for 10 seconds, plug it back in and test to see if it is working.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Perform a reset

To reset the machine, turn the power off (using either the power button on the remote or the main body), wait 60 seconds and then turn back on.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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What sort of smell?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Cleaning required

The following areas should be checked and cleaned to maintain the machine's performance.

Loop amplifier - clean with a dry or damp cloth.

Main body - clean with a dry cloth

Shroud - clean with a dry cloth or soft brush

WARNING: Do not use polish or detergent on any part of the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need to arrange a visit from a Dyson expert.

It looks like the Loop amplifier isn't working. A new one will need to be replaced by a Dyson Expert.

Please contact us. Our helpline will be able to arrange an appointment for you.

Loop amplifier

Part no. 965822-07

Replacement loop amplifier for your Dyson fan.

Loop amplifier

Part no. 965822-07

Replacement loop amplifier for your Dyson fan.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Attach the loop

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Is the loop now attached?

Checks required

Check the opening of the main body and the loop amplifier for obstructons and remove as necessary.

Try to fit the loop again.

Has clearing away any obstructions resolved the problem?

Are there any signs of damage on the loop amplifier?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Does the machine have power?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

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Checking the machine

Ensure all the feet are attached to the base of the machine.

Place the fan on a flat, non-slip surface.

Also ensure the blue tape used during transit has been removed.

Has this resolved the issue?

Ensure correct button on remote is being pressed

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Has checking the remote solved the problem?

Replace the battery with type CR 2032.

Please follow the steps in the video.

Has changing the battery resolved the problem?

Check correct button is being pressed

Please check to ensure that the Oscillation On/Off button is being pressed.

Please note, the oscillation functions cannot be operated without the remote.

Point the remote directly at the front of the machine while pressing the button.

Has checking the remote resolved the problem?

Check remote

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Do the other functions on the remote work?

You might need a replacement part.

It looks like the Remote control is not working. You can solve this by ordering a new one below.

Remote control

Part no. 965824-03

Replacement remote control for your Dyson fan.

$22.99

Remote control

Remote control

Part no. 965824-03

Replacement remote control for your Dyson fan.

$22.99

$22.99

$22.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Try the controls on the machine

Press the button to turn the machine On/Off.

Hold the button to change the airflow.

Do the controls on the machine itself work?

Ensure correct button on remote is being pressed

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Please ensure that you point the remote directly at the front of the machine while pressing the button.

Has testing the remote resolved the problem?

How to tilt the machine

Please select the appropriate option.

Please select the appropriate option

Checks required

Check the joint for obstructions.

Ensure that the machine is on a flat, stable surface.

Has checking the joint resolved the problem?

Checks required

Place the machine on a flat, stable surface.

Tilt the amplifier loop forwards slightly.

The loop should stay in the position it was left in

Does the loop stay in that position?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Reset the Machine

To reset the machine, turn the power off (using either the power button on the remote or the main body), wait 60 seconds and then turn back on.

Has this resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Try the controls on the machine.

Press the button to turn the machine On/Off.

Hold the button to change the airflow.

.

Please select the appropriate option

Assemble your machine

Lower the loop amplifier onto the base, aligning the arrows.

Once aligned, turn the loop amplifier clockwise to lock.

For storage and ease, the remote control can be magnetically attached to the top of the loop.

Has this resolved the problem?

How to use

  • Press the Standby button on the appliance to turn ON/OFF.
  • Press and hold the Standby button on the appliance to adjust the airflow.
  • Airflow will increase to a maximum before decreasing.

Please note, the oscillation and timer functions cannot be operated without the remote control.

Has this resolved the problem?

Has this resolved the problem?

Serial number location

The serial number can be found on the base of the machine.

Has this resolved the problem?

How to use

Standby On/Off.

Oscillation On/Off.

Please note, the oscillation functions cannot be operated without the remote.

Airflow control.

Sleep timer.

Please note, the timer functions cannot be operated without the remote.

Has this resolved the problem?

Power

To operate, point the remote control toward the front of the base and press the standby ON/OFF button. Alternatively press the standby ON/OFF button on the main body.

Please note, the remote control can be attached to the top of the appliance with the buttons facing down.

Oscillation

Toggle oscillation on or off with the remote.

Airflow

Airflow can be set by the airflow buttons on the remote.

Airflow can also be set on the machine. Press and hold the power button to roll through settings 1 to 10.

Timer

To set the sleep timer, select the desired time. When the time reaches zero, the appliance will go into standby mode. To cancel, reduce the time until two dashes appear.

Tilt

Carefully hold the base and the top of the air loop amplifier. Tilt forward or backward for the required airflow angle.

Has this resolved the problem?

Replace the battery with type CR 2032.

Has this resolved the problem?

How to replace the battery in the remote

Unscrew the remote control's battery compartment.

Image showing how to unscrew the bottom of the remote.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

image shows how to remove the battery from the remote.

Has this resolved the problem?