Let's get your machine working
Dyson V11 Torque Drive+
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SV14
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Troubleshooting
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Unusual noise
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Machine is pulsating
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Issue resolved
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Clear the bin
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Washing the filter - video
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Replacement part required
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Washing the filter - step-by-step
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Grating or rattle
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Test the machine
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head
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Replacement part required
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Quick-release Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Replacement part required
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Washable brush bars - step by step
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Test the machine
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Replacement part required
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Check the bin inlet
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Replacement part required
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High pitched whistle
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The cyclone and bin
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Clear the bin
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Direct drive cleaner head
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Replacement part required
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High torque cleaner head pulsing
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Replacement part required
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Mini motorised head
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Replacement part required
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Soft roller cleaner head
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Pick up issues
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Machine is not picking up well
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Check for blockages
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Select floor tool
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Accessory blocked
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Machine is pulsating
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Direct drive cleaner head pulsing
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QR Mini motorised head pulsing
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Soft roller cleaner head pulsing
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Washable brush bars - step by step
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Cutting out
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Blockage light
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Power or electrical issue
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time remaining but machine cut out
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Charge the machine
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Issue not resolved, please speak to our Customer Support Team
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High level of charge
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Cutting out
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Digital screen showing alert
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Filter attachment alert
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Washing the filter - step by step
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No further assistance required
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Battery alerts
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Charging the battery
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LEDs whilst charging
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No power
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Replacement part required
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Replacement part required
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No LEDs whilst charging
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Blue flashing LEDs whilst charging
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Inspect display
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Replacement part required
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Replacement part required
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Blockage alert
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Diagnostic screen
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Issue resolved
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Unable to exit manually
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Issue resolved
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Filter wash alert
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Machine will not turn on
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LED showing
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Inspect display
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No power
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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No LED
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Blue flashing LEDs whilst charging
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Machine will not turn on
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LED showing
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Machine overheating
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Performance checks
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Check for blockages
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Cutting out
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Unusual smell
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Issue not resolved, please speak to our Customer Support Team
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Damp or musty
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Damp or musty smell
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Replacement part required
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Damp or musty smell still present
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Clean the bin
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Washing the filter - video
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Damp or musty smell
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Washing the filter - step-by-step
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Visible issue
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The Brush bar is not spinning on the floor tool
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Replacement part required
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Replacement part required
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Filter blocking frequently
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Emptying the bin - step by step
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Scratches or marks on the Wand
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Replacement part required
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Issue not resolved, please speak to our Customer Support Team
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Most common topics
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Bin is not working. You can solve this by ordering a new one below.
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Bin
Part no. 970050-01
Replacement bin for your Dyson vacuum cleaner.
$56.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
$142.99
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Charger is not working. You can solve this by ordering a new one below.
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
Charger
Part no. 969350-02
<p>Charges your vacuum with or without the Docking station</p>
$32.99
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
We're glad the problem's been solved.
Please let us know if there's anything else we can help you with.
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
$142.99
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can’t help you online.
But our Customer Support Team will be able to solve your problem.
Call us on 1-877-397-6622
Apologies. We can't help you online.
But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
$142.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
$89.99
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
$89.99
You might need a replacement part.
It looks like the Wand is not working. You can solve this by ordering a new one below.
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
$89.99
Wand
Part no. 969109-09
Replacement wand for your Dyson vacuum cleaner.
$89.99
You might need a replacement part.
It looks like the Main body & Cyclone is not working. You can solve this by ordering a new one below.
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
Main body & Cyclone
Part no. 970142-03
Replacement Body & Big Cyclone for your Dyson cordless vacuum.
$142.99
$142.99
Further help
Dyson V11 Torque Drive+
