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Dyson Slim Ball Multi Floor

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Image showing how to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud

Do not use any water on the cyclone.

Ensure the bin is completely dry before reassembling the machine.

Is there anything else we can help with?

Please select the appropriate option

Where have you noticed the drop in performance?

Check the Brush bar

Plug in and switch on the machine.

Image showing how to turn the machine on/off.

Recline it into the vacuuming position.

Image shows how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check the brush bar is spinning.

Switch off and unplug the machine before proceeding.

Check inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image shows how to recline the machine.

Lay the machine on its front. Taking care, remove the red swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Image shows to check the base of the machine.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Check the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Image showing to remove the soleplate from the cleaner head.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble the machine

Refit the soleplate by locate the 3 lugs on the soleplate into the receiving recesses on the Cleaner head.

Image shows the joins used to reconnect the soleplate.

Lock the soleplate by turning both fasteners outwards as far as they will go.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Place the C-clip onto the Cleaner head.

Image showing how to attach the red c-clip.

Push the Cleaner head onto the machine until it clicks.

Image showing to refit the cleaner head back onto the machine.

Turn on and test the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Press the button at the top of the cyclone handle and remove the bin from the machine.

Remove the hose

Remove the hose by pressing the release catch.

Image shows how to remove the hose from the base of the machine.

Check the changeover valve for blockages and remove as necessary.

Reassemble and test the machine.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Press the button again to open the bin base.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

Do not use any detergent or polish on any part of the machine.

Image showing how to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Has this resolved the problem?

Washing the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Image showing how to remove the bin from the machine.

Pull the filter out from the cyclone.

Image showing how to remove the pre-filter.

Wash with cold water only.

WARNING: Do not use detergents.

Image showing how to wash the filter.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Image showing how to remove the post filter cover from the machine.

Turn the filter one-quarter anti-clockwise to release.

Image showing to remove the post filter from the ball of the machine.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Image showing how to wash the filter.

Dry filters

Leave to dry completely for a minimum of 24 hours.

Image showing that 24 hours is recommended for drying the filter.

Test the machine

Reassemble and test the machine.

Image showing how to turn the machine on/off.

Has washing the filters resolved the problem?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 967919-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 967919-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the bin from the machine.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Check where the hose connects for any blockages.

Pull the internal hose collar down, unclip it and then check for blockages.

Ensure there is no debris or blockages in the changeover valve.

Image shows how to check the internal hose.

Reassemble and test the machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing to empty the bin into a bag.

Press the button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud.

Gently tap the side of the cyclone over a bin - this will remove any fine dust clogged up in the cyclone.

Image shows debris being remove from around the shroud.

Has checking the bin and cyclone resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Image showing how to reset the brush bar.

Has this resolved the performance issue?

Check the inlet suction

Turn off and unplug the machine.

Recline the machine into the vacuuming position.

Image shows how to recline the machine.

Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Turn the vacuum over so that the bin is facing upwards. Place your hand over the opening then turn on and test the suction.

Image shows to check the base of the machine.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Reset the Brush bar

To reset the brush bar press the brush bar control button twice or switch the machine OFF and back ON.

Please note: In normal use, the brush bar automatically turns OFF when the machine is upright and automatically turns ON when the machine is in the vacuuming position.

Image showing how to reset the brush bar.

Clear the Cleaner head

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Image showing to remove the soleplate from the cleaner head.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Image showing to remove the soleplate from the cleaner head.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Is the Brush bar now spinning?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the hose suction

To release the Wand, open the Wand cap and pull the Wand up and away from the handle until it clicks into place.

Image shows how to remove the wand from the hose.

Press the button on the hose collar to release the Wand from the hose.

Test the suction from the hose.

Image showing how to check the hose.

Is the suction from the hose strong or weaker than usual?

Check the hose

Please follow the steps in the video.

Has checking the hose resolved the problem?

Check the hose

Press the button at the top of the cyclone handle and remove the bin.

Image showing how to remove the bin from the machine.

To remove the hose press the release catch and firmly pull on the hose.

Image shows how to remove the hose from the base of the machine.

Check the hose for any holes or tears and remove any blockages.

Image showing to check the hose for any blockages.

Reassemble and test machine.

Image showing how to turn the machine on/off.

Has this resolved the problem?

Which part of the hose has split?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Wand

Look through both ends of the Wand and remove any blockages.

Check the Wand for damage.

Image showing how to visibly check the wand.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$27.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$27.99

$27.99

$27.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the duct and internal hose

Turn off and unplug the machine.

Press the release catch on top of the cyclone and remove the bin.

Image showing how to remove the bin from the machine.

Check the entry duct hatch for obstructions and that the seal is correctly seated.

Pull the red internal hose collar down, unclip it and then check for blockages.

Image shows how to check the internal hose.

Reassemble and test the machine.

Image showing how to turn the machine on/off.

Has clearing the duct and internal hose resolved the problem?

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Where have you noticed the drop in performance?

Washing the filters

Please follow the steps in the video.

Is there anything else we can help with?

How to wash the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the pre-filter

Remove the bin and cyclone from the machine and unclip the cyclone top handle.

Image showing how to remove the bin from the machine.

Pull the filter out from the cyclone.

Image showing how to remove the pre-filter.

Wash with cold water only. Do not use detergents.

Image showing how to wash the filter.

Remove the post-filter

Lay the machine on its side.

Turn the blue central locking dial on the outer cover of the ball anti-clockwise until the cover is released.

Lift off the cover.

Image showing how to remove the post filter cover from the machine.

Turn the filter one-quarter anti-clockwise to release.

Image showing to remove the post filter from the ball of the machine.

The filter should be rinsed and tapped out until the water runs clean, then tapped out again to ensure all excess water is removed.

Image showing how to wash the filter.

Dry filters

Leave to dry completely for a minimum of 24 hours.

Image showing that 24 hours is recommended for drying the filter.

Test the machine

Reassemble and test the machine.

Image showing how to turn the machine on/off.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Reset the Brush bar

Please follow the steps in the video.

Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its front. Taking care, remove the swivel C-clip connector and pull the Cleaner head away from the vacuum's Main body.

Image shows how to remove the cleaner head from the machine.

Undo the soleplate by turning both fasteners anti-clockwise.

Image showing how to secure the cleaner head by turning the fasteners located on each side of the cleaner head a quarter the way clockwise.

Open the soleplate and carefully cut away any hair or fibers using scissors.

Check the Brush bar for signs of damage.

Image showing to remove the soleplate from the cleaner head.

Check the opening on the Cleaner head for blockages and remove as necessary.

Reassemble and reset the Brush bar again.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Please select the appropriate option

Washing the filters

Please follow the steps in the video.

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing how to remove the bin.

Press the button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing how to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Clear any hair or fibers from the cyclone shroud

Do not use any water on the cyclone.

Once the parts are completely dry, reassemble and test the machine.

Has this resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Book a repair

This can be resolved by booking a repair.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Clear the Brush bar

Please follow the steps in the video.

Reattach the Cleaner head

Remove the C-clip from the Cleaner head, and align the Cleaner head on the machine.

Image shows how to remove the cleaner head from the machine.

Slide the C-clip onto the machine, ensuring it clips into place on both sides.

The C-clip may initially only clip on one side. Some force may be needed to clip it in on both sides.

Image showing to refit the cleaner head back onto the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the C-clip is not working. You can solve this by ordering a new one below.

C-clip

Part no. 966379-01

Replacement C-clip for your Dyson vacuum cleaner.

$1.99

C-clip

C-clip

Part no. 966379-01

Replacement C-clip for your Dyson vacuum cleaner.

$1.99

$1.99

$1.99

How would you rate our online support?

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4/5 Very Good

5/5 Excellent

Release the catch by hand

Pull the clear plastic catch on the base away from the bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Does the rod on the side of the bin slide up and down freely?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$69.99

Bin

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$69.99

Currently out of stock.

$69.99

Currently out of stock.

$69.99

How would you rate our online support?

1/5 Poor

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5/5 Excellent

Has the ball shell come off the filter side or non-filter side?

Has the nut come out of the center of the ball shell?

How to refit the ball shell

The ball shell can be screwed back onto the bolt on the main duct of the machine.

Image showing how to refit the  ball shell cover.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Ball shell filter side is not working. You can solve this by ordering a new one below.

Ball shell filter side

Part no. 924957-02

Replacement ball shell filter side for your Dyson vacuum cleaner.

$32.99

Ball shell filter side

Ball shell filter side

Part no. 924957-02

Replacement ball shell filter side for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check the brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

Reset the Brush bar

To reset the Brush bar press the Brush bar control button twice or switch the machine off and back on.

Please note: In normal use, the Brush bar automatically turns off when the machine is upright and automatically turns on when the machine is in the vacuuming position.

Image shows how to turn the brush bar on/off.

Has resetting the Brush bar resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check the soleplate

Check the soleplate to ensure there is no debris or damage to the wheels, and check the wheels are not missing.

Is there any damage to the soleplate?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$69.99

Bin

Bin

Part no. 966375-01

Replacement bin for your Dyson vacuum cleaner.

$69.99

Currently out of stock.

$69.99

Currently out of stock.

$69.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 967919-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Cleaner head

Cleaner head

Part no. 967919-01

Replacement cleaner head for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 920753-01

Two tools in one, for versatile cleaning around the home.

$21.99

Combination tool

Part no. 920753-01

Two tools in one, for versatile cleaning around the home.

$21.99

$21.99

$21.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 966460-06

Replacement cyclone for your Dyson vacuum cleaner.

Cyclone

Part no. 966460-06

Replacement cyclone for your Dyson vacuum cleaner.

Currently out of stock.

Currently out of stock.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Hose

Hose

Part no. 920765-04

Replacement hose for your Dyson vacuum cleaner.

$9.99

Currently out of stock.

$9.99

Currently out of stock.

$9.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 922676-02

Replacement post filter for your Dyson vacuum cleaner.

$32.99

Post filter

Post filter

Part no. 922676-02

Replacement post filter for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 920756-01

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

$10.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$27.99

Wand

Wand

Part no. 923523-01

Replacement wand for your Dyson vacuum cleaner.

$27.99

$27.99

$27.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Where were the sparks or smoke seen?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Blockage

This is likely to be caused by a blockage.