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Dyson V7 Cord-free

Let's get your machine working.

See all steps

Please select the appropriate option

High pitch whistle

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

Please follow the performance route.

Please select the appropriate option

Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode by sliding the switch towards max.

Image showing how to change the power mode of your machine.

Pull and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Image showing how to check the bin inlet.

Ensure that it moves freely.

Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Check the cyclone

Clean shroud using the brush part of the combination tool.

Image showing how to clean the shroud of your machine.

Clear the centre of the cyclone of any dirt or debris.

Image showing how to check the shroud for any damage or blockage.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the clear bin.

Seal around the bin base.

Image showing how to check the seals of your machine.

Re-assemble and test the machine.

Has checking the cyclone and seals solved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Checking the wand

Remove the wand from the bin inlet.

Image showing how to remove the wand from your machine.

Check both ends of the wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Re-assemble and test the machine.

Has checking the wand resolved the problem?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Remove the filter

To remove the filter, lift it out of the top of the machine.

Washing the filter

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filters on its side, and leave it to dry completely for a minimum of 24 hours.

WARNING: Do not put the filter in a dishwasher, washing machine, tumble dryer, over, microwave, or near a naked flame.

Image showing DO NOT refit the filter until dry.

Replacing the filter

To re-fit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image shows how to replace the pre-filter.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the bin inlet flap (English)

This indicates that the bin entry inlet is jammed.

Re-check the flap and push it open by hand a few times until it is free.

Check the bin inlet flap (French)

This indicates that the bin entry inlet is jammed.

Re-check the flap and push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

Has cleaning the filter resolved the issue?

Check the cyclone

Clean shroud using brush part of the combination tool.

Image showing how to clean the shroud of your machine.

Clear the centre of the cyclone of any dirt and debris.

Image showing how to check the shroud for any damage or blockage.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the clear bin.

Seal around the bin base.

Image showing how to check the seals of your machine.

Re-assemble and test the machine.

Has checking the cyclone and seals resolved the problem?

Checking the wand

Remove the wand from the bin inlet.

Image showing how to remove the wand from your machine.

Check both ends of the wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Re-assemble and test the machine.

Has checking the wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Remove the bin and turn on the machine.

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to open the base of the bin.

Push the cyclone back down, leaving the bin base open.

Image showing how to close down the cyclone.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Does the machine pulsate with the bin open?

Remove the filter

Pull the filter out of the top of the cyclone.

Image showing how to remove the pre-filter from your machine.

Press and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate with the filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode by sliding the switch towards max.

Image showing how to change the power setting on your machine.

Pull and hold the trigger for 10 seconds.

Image shows to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Check the mini motorized head

Put the mini motorized head on the machine.

Image showing how to attach the mini motor head.

Press and hold the trigger for 10 seconds.

Image showing to pull the power trigger with the mini motor head attached.

Does the machine pulsate and cut out with the Mini motorized head?

Test the floor tool

Attach the main floor tool directly onto the bin inlet (without the wand).

The floor tool shown may vary from the product selected but the process remains the same.

Image showing how to attach the cleaner head to your machine.

Press and hold trigger for 10 seconds.

Does the machine pulsate and cut out with the floor tool attached?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate and undo one fastener.

Remove brushbar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Re-fit the brushbar, ensuring that no bristles get stuck in either end.

Has clearing the floor tool resolved the problem?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Image showing how to check the bin inlet.

Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Clear the bin inlet flap

This indicates that the bin entry inlet is jammed.

Re-check the flap, push it open by hand a few times until it is free.

Image showing how to check the bin inlet.

Can the flap be pushed open by hand?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the brushbar and clear away any hair or debris.

Pull end cap away from the brushbar, clean and re-connect.

Check the openings for any blockages, remove as necessary and replace the brushbar.

Use a coin to lock the fastener, then re-assemble and test the machine.

Has checking the floor tool resolved the issue?

Check the bin inlet

Pull the red lever located on the top of the machine upwards until the bin flap is open.

Image showing how to open the base of the bin.

Press the red bin release lever, located to the rear of the clear bin.

Image shows how to remove the bin from your machine.

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Image showing how to check the bin inlet.

Does the bin rattle?

Check the bin inlet flap

This indicates that the bin entry inlet is jammed.

Re-check the flap and push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

Clear the mini motorized head

With the tool removed from the machine, unlock the endcap using a coin.

Image showing how to unlock the mini brush bar.

Check the opening for blockages and remove as necessary.

Refit the brushbar ensuring that no bristles get stuck in either end, then re-assemble and test the machine.

Image shows how to lock the mini brush bar.

Has clearing the Mini motorized head resolved the problem?

Check the floor tool

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode.

Pull and hold the trigger for 10 seconds.

Is the noise still present?

Test without the bin

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to empty the bin.

Press the red catch once the bin base is open to release the bin assembly.

Image showing how to open the base of the bin.

Push the cyclone down to click into place.

Image showing how to close down the cyclone without the bin attached.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Image shows to pull the power trigger.

Refit the bin

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to pull up the cyclone.

To re-fit, locate the tabs at the back of the bin in the main body, then push the bin up until it locks in place and the power connectors are fitted together.

Image shows how to refit the bin and cyclone.

Is the noise still present without the bin?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the floor tool

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode.

Image showing how to change the power setting on your machine.

Pull and hold the trigger for 10 seconds.

Image shows to pull the power trigger.

Does the machine still making a grinding noise?

Please select the appropriate option.

Has any part of the machine been washed?

The video may show a different variant although the process remains the same.

Wash the filter

Please follow the steps in the video (English).

Please follow the steps in the video (French).

Has washing the filter resolved the issue?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

We would advise you to carry out the blockage checks.

Please select the appropriate option

Does the machine pulsate and cut out without any tools?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Washing the filter

To remove the filter, lift it out of the top of the machine.

Image showing how to remove the pre-filter from your machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the pre-filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on their side, and leave them to dry completely for a minimum of 24 hours.

WARNING: Do not put the filters in a dishwasher, washing machine, tumble dryer, over, microwave, or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To re-fit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image shows how to replace the pre-filter.

Has washing the filter resolved the issue?

Washing the machine

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being re-fitted to the machine.

Were all the washed parts completely dry before the machine was used?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

Please see the pick-up route on how to remove a blockage.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Select floor tool

Which floor tool is currently not working correctly?

Test the power

Remove the machine from the charger and ensure the machine is fully assembled.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate.

Undo one fastener to remove.

Remove brushbar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Re-fit the brushbar ensuring that no bristles get stuck in either end.

Re-assemble and test the machine.

Is the brushbar now spinning constantly?

Test the wand

Remove the tool from the wand.

Remove the wand from the machine.

Image showing how to remove the wand from your machine.

Put the tool directly onto the machine and test without putting the tool in contact with any surface.

Image showing how to attach the cleaner head to your machine.

Does the brushbar spin when the head is attached to the bin inlet?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Image showing how to check the bin inlet.

Has checking the electrical contacts resolved the problem?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the brushbar spin while in contact with the short-pile carpet?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Direct drive cleaner head

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the brushbar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the brushbar spin while in contact with the short-pile carpet?

You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Direct drive cleaner head

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Direct drive cleaner head is not working. You can solve this by ordering a new one below.

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Direct drive cleaner head

Direct drive cleaner head

Part no. 968266-02

Replacement Motorhead for your Dyson vacuum cleaner.

$142.99

Currently out of stock.

$142.99

Currently out of stock.

$142.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Red flashing light on machine.

Pull the trigger and count the number of red flashes.

Image shows red flashing light on top of the power pack.

How many times did the light flash?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

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Reset

Press the button for 3 seconds and release.

Image showing to pull the power trigger.

Repeat this 5 times.

Is there still an amber light?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Image showing the machine on charge.

Has cleaning the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Charge machine

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting our Customer Support Team.

Image showing flashing blue light on top of the power pack.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Check for blockages

If the blue light is solid but the machine is cutting out please check your machine for a blockage somewhere in the machine.

Image showing solid blue light on top of the power pack.

Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode by sliding the switch towards max.

Image showing how to change the power mode of your machine.

Pull and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Return to working temperature

This indicates that the machine is outside of it's normal operating temperature (5oc - 35oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Image showing flashing amber light on top of the power pack.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Test the power

Remove machine from the charge, and ensure the machine is fully assembled.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Test the power

Remove the machine from the charger and ensure it's fully assembled.

Image showing how to remove the charger from your machine.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the brushbar and clear away any hair or debris.

Pull end cap away from the brushbar, then clean and reconnect.

Check the openings for any blockages and remove as necessary. Replace the brushbar.

Use a coin to lock the brushbar.

Is the brushbar spinning constantly?

Retry the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the brushbar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Amber light while charging

If the machine was in Max power mode when it ran out of battery, an amber light may show while it is charging.

This is normal and the light will go off before the end of the charge. Please leave the machine for 3.5 hours to recharge fully.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Does the machine have power?

Clear the mini motorized head

With it removed from the machine, remove the brushbar from the mini motorized head.

Using scissors carefully cut any hair or fibres away from the brushbar.

Re-assemble the tool and attach it to the machine.

Test the tool without putting it in contact with any surface.

Does the brushbar still not work properly without any contact?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Image showing how to check the bin inlet.

Has checking the connection resolved the issue?

Check the floor tool

Place the main floor tool on directly on to the machine.

Image showing how to attach the cleaner head to your machine.

Do other tools work on the machine?

Clear the mini motorized head

With the tool removed from the machine, undo fastener.

Remove brushbar and clear away any hair or fibres.

Refit the brushbar ensuring that no bristles get stuck in either end.

Has cleaning the tool resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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The video may show a different variant although the process remains the same.

Removing the battery

There are 3 Phillips screws that need to be removed, prior to removing the battery.

Remove the post-filter, then using a small Phillips screwdriver unscrew the screw located on the rear of the main body.

Place the main body on its side on a flat surface, and locate the two screws near the battery.

Unscrew the screws and gently pull the battery away from the main body assembly.

Please follow the steps in the video (English).

Please follow the steps in the video (French).

Has cleaning the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Removing the cyclone

Lift the red lever on top of the cyclone assembly fully.

Press the red lever located to the rear of the bin assembly to fully remove the bin.

Behind the cyclone assembly on the main body of the machine are two cyclone release buttons.

Press either side and gently pull the cyclone upwards.

Has cleaning the filter resolved the issue?

Check the catch and tools

Check the catch on the bin inlet for blockages or damage.

Make sure that it moves freely and springs back into position when pressed.

Check the end of the wand for signs of damage.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Talc

This is normal. Talc was used in production for the fitting of seals.

Further application of talc will not be required.

Sealed products are brand new and have not been resold as conditioned machines.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Please select the appropriate option

Check the bin inlet

The flap can become jammed by a build up of dirt and debris.

Open the bin base by lifting the lever on top of the cyclone assembly.

Image showing how to open the base of the bin.

Press the red bin release catch located to the rear of the clear bin to remove the bin fully.

Image shows how to remove the bin from your machine.

Clear any debris from behind the bin inlet flap.

Image showing how to check the bin inlet.

Re-assemble and test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

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Marks on the wand

Marks on the wand can be caused when it has come into contact with a painted surface such as a door frame.

These can be removed by wiping with a damp cloth (Do not use any cleaning chemicals or solvents).

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Please select the appropriate option

Machine runtime

Powerful suction mode (motorized head and mini motorized head) – 20 minutes run time.

Image showing how to change the power setting for the tools.

Powerful suction mode (with Combination tool and crevice tool) - 30 minutes run time.

Image showing how to change the power setting for the tools.

Max mode - 6 minutes with all tools.

Image showing how to change the power setting for the tools.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Unplug machine from charger

Make sure the machine is unplugged from the charger.

Does the machine currently have power?

Unplug machine from charger

Please ensure the machine is unplugged from the charger.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent