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Dyson Pure Hot+Cool™ (White/Silver)

Let's get your machine working.

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Dyson Link app and connectivity

If this is your first time connecting, please select 'Connection journey'.

If you are experiencing an issue connecting, please select 'Connection failure'.

If you have already connected but are experiencing issues with your app, please select 'Post connection troubleshooting'.

Please select the appropriate option

Cancel Sleep timer

To make Alexa cancel the sleep timer, clearly state the following;

Alexa, ask Dyson to cancel purifier sleep timer

Enable Front Flow

To make Alexa enable front flow, clearly state the following;

Alexa, ask Dyson purifier to enable front flow

Enable Rear Flow

To make Alexa enable rear flow, clearly state the following;

Alexa, ask Dyson purifier to enable rear flow

Set Oscillation

To make Alexa set oscillation, clearly state the following;

Ask Dyson purifier to oscillate at 180 degrees

Set Sleep Timer

To make Alexa set the sleep timer, clearly state the following;

Ask Dyson purifier to turn off in 15 minutes

To make Alexa check the indoor NO2 level clearly state the following;

Alexa, ask Dyson for the indoor NO2 level

To make Alexa check the indoor PM10 level clearly state the following;

Alexa, ask Dyson for the indoor PM10 level

To make Alexa check the indoor VOC level clearly state the following;

Alexa, ask Dyson for the indoor VOC level

To make Alexa check the indoor PM2.5 level clearly state the following;

Alexa, ask Dyson for the indoor PM2.5 level

Wi-Fi connection issues

WiFi connection issues

It is important to ascertain if the issue is with Alexa/Echo, or with the Dyson product. Try asking Alexa a general question, such as 'Alexa, what is the weather for tomorrow?'

Operate your Dyson machine manually - use the remote or controls to turn the purifier on, or press the power button on the robot.

Echo’s connectivity status is indicated by the power LED on the bottom rear of the device, with white meaning good and orange denoting no WiFi connectivity. If you are experiencing intermittent connectivity or non-existent WiFi connectivity with your Amazon Echo, here's what to try.

First, reboot your router and turn your Echo off and on again, waiting at least 10 minutes to give time for them to reconnect. Whilst waiting, you can also try re-positioning your Echo away from devices that may be interfering with the signal.

You can also reduce the congestion on your WiFi network by removing unused devices from the network.
If you have a dual-band modem, you may effectively have two networks set up. Try switching the device from the 2.4GHz frequency to the 5GHz frequency or vice-versa.

5GHz promises less interference, better speeds and a more stable connection and it is often less congested.


Alternatively, 2.4GHz can better for devices that may be further away from the router, especially if the signal has to pass through walls.

Move your Echo to higher ground, like a bookshelf, to avoid signal interference.

Installing and setting up Alexa

To get started with Amazon Echo, place the device in a central location (at least eight inches, or 20cm, from any walls and windows). Plug the power adapter into Amazon Echo and then into a power outlet. The light ring on Amazon Echo turns blue and then orange. When the light turns orange, Amazon Echo greets you.

Next, you'll need to download the Alexa app. Go to the app store on your mobile device and search for 'Alexa app'. Then select and download the app. Launch the Alexa app and ensure the account details are filled out. In the Alexa app, open the top left menu. Select 'Settings', then 'Set up a new device'. On the top of your Echo, press and hold the 'Action' button for five seconds. The light ring turns orange and Echo will connect to your mobile device.

Back on the Alexa app, select home WiFi network and enter your home WiFi password. Select 'Connect'. A confirmation message will appear in the app.

Tip: If your Amazon Echo doesn't connect to your WiFi network, unplug and then plug the device into a power outlet to restart it. If you still have trouble, reset your Amazon Echo to its factory settings and set it up again.

Try talking to Alexa. You'll find that you can now use your Amazon Echo device. To get started, say the 'wake word' (Alexa) and then speak naturally to Alexa. Once you've set-up the Dyson skill, remember to use the trigger word (Dyson), pre-empted by the command 'ask/tell'. For example, "Alexa, ask Dyson purifier to turn on".

Your Amazon Echo device is set to respond to the wake word "Alexa" by default, but you can use the Alexa app to change the wake word at any time. In the app, go to 'Settings', select your Amazon Echo device and then select 'Wake Word'.

Connecting for different product combinations:

If you have the Dyson Link app and Alexa app both installed, and your Dyson machine and Amazon Echo are both connected, but your Dyson skill is not enabled:

Ask Alexa to enable the Dyson skill, or search for Dyson in the skills section of the Alexa app. Then select the 'Enable skill' button. Allow the Alexa skill to access your Dyson Link app account. Enter your Dyson Link app account details and select 'Allow' on the confirmation screen.

If you have the Dyson Link app installed, your Dyson machine is connected but the Alexa app is not installed and your Amazon Echo is not connected:

First, check the WiFi signal strength where your Amazon Echo is positioned, by using a device known to be working. Remember to place your Amazon Echo at least eight inches away from any walls or windows, in a central location. Ensure the power adapter is plugged in and switched on.

The light ring on the Amazon Echo will turn blue then orange. When the light turns orange, Alexa greets you. Next, download the Alexa app to set-up your Amazon Echo.

In the Alexa app, open the main menu and select 'Settings' and then 'Set up a new device'. Press and hold the 'Action' button on your Amazon Echo for five seconds. The light ring will turn orange and Echo will connect to your mobile device.

Next, select your WiFi network and enter your WiFi password. Then press 'Connect'. A confirmation message will display in the app.

Controlling multiple machines

If you have more than one Alexa-controlled Dyson machine, your voice commands should make it clear which one you want to control. You can include a word like 'purifier', 'fan' or 'robot' in your command so Alexa knows which one you mean.

If you have two or more similar machines, like a purifier in your kitchen and another in your bedroom, you can assign location labels to differentiate your machines.

Navigate to your machine's settings by selecting the cog icon on your machine's status screen. From here, select 'Your machine's settings'. If you're using a purifier, select 'Room name' and choose the appropriate location. If you're using a robot, choose 'Robot name' and select a room from the predefined list.

Enabling/disabling the Dyson skill

If you own an Amazon Alexa-enabled device, you can control and monitor your Dyson connected machines using your voice. Simply enable the Dyson skill to do this.

To enable the Dyson skill, begin by saying the following: "Alexa, enable the Dyson skill." Alexa will respond: "OK, I've enabled the Dyson skill for you, but it requires you to link your Dyson account." Next, in the Alexa app, search for Dyson skill. Then select 'Enable' and follow the on-screen instructions to link your accounts.

To disable the Dyson skill, search for Dyson skill in the Alexa app and choose 'Disable skill'.

Territories for Alexa

The Dyson skill is available in the following territories:

• Australia
• Canada (English only)
• Germany
• India
• Ireland
• United Kingdom
• USA

App version

Please ensure you have the latest version of the Dyson Link App installed on your device.

Please select the appropriate option

Closer connection

Try moving the device closer to the purifier.

You can also move the purifier closer to your Wi-Fi router to ensure a stronger, more stable signal.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

Remove machine

We would advise before re-connecting, to remove the machine completely from the app.

You can do this by pressing the settings button in the top right of your app, selecting your machines settings and pressing 'remove machine' at the bottom of that screen.

By resetting the machine you will need to restart the connection journey, please restart the connection journey.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please follow the next step.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

To set up an account you will require a valid email address and password.

Have you successfully logged into the app?

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifier's power button for 5 seconds. Once enabled, a solid white WiFi symbol will display on your purifier.

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Make sure you hold your device to the left hand side of the display to ensure it detects your device

Please select the next step

Activating the pairing process

Press the power button on your machine.

This will activate the pairing process.

Ensure you press and release the button instantly

WARNING: Do not hold the button down

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Dyson Link app

You can download the latest version from the Google Play store or Apple iTunes.

Your My Dyson account

Once you have downloaded and updated the Dyson Link App, please login or register a My Dyson account.

Please select the next step

Add a machine

Please select 'Add machine' at the bottom of the screen to begin the connection journey.

Select your Dyson machine

Select your machine by choosing 'air treatment' and then your model of purifier.

Please select the next step

Trouble with detecting your purifier

Please check your purifier is plugged in and switched on.

Check your device's settings

Check that the Bluetooth and Wi-Fi are still enabled on your device.

Connectivity disabled on purifier

Press and hold your purifiers power button for 5 seconds. Once enabled a solid white WiFi symbol will display on your purifier.

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locate your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Are you this machine's new owner

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

Where is your purifier?
Personalise your machine and use it with voice control services.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Please select the next step

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information

Please select the next step

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Enable Bluetooth

Please ensure that your device has bluetooth switched on.

Has this resolved the performance issue?

Please select the next step

Manual connection

If you are not able to add your machine through the Bluetooth functionality, please procced to the next step and add your machine manually.

Please select the appropriate option

Locating your purifier's code

You will find an 8-digit code for your purifier by removed the shroud at the front of your machine.

It is located at the bottom of where the shroud sits on the main body of the machine.

Enter this code into the following screen and it should detect your machine.

Is the machine visible?

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Detecting your device

Hold your device next to your machine's display

This will allow your machine to detect your device.

Please select the next step

Pairing machine

Please wait while the app verifies the connection with your machine.

Please select the next step

Machine paired

Now, let's complete your machine's connection set-up.

Please press 'Continue set-up' to proceed.

Please select the next step

Enter network password

Please enter the network password for your chosen network.

Please select the next step

Confirming connection

This will just take a moment whilst we connect.

Closer connection

Try moving the phone closer to the purifier.

Incorrect password

Please ensure you are typing in the correct and full WiFi password.

Encryption

Please ensure that your router is set to WPA / WPA2 security encryption

We advise you not to connect our product to a child protection Wi-Fi as this may restrict the connection.

If you have been successful in pairing your machine, please continue the connection journey by selecting "Machine connected".

If you are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Check the WiFi connection

Please check the devices connection to the home Wi-Fi.

This can be done by opening your devices search engine.

Factory reset

Press and hold the power button on the machine and the remote together for 10 seconds.

The LED screen will count down from 10.

Once this count down has been completed, the machine will have been reset.

By resetting the machine you will need to restart the connection journey, please select 'Connection journey troubleshooting' on the next step.

If you have already reset the machine and are still experiencing an issue, please select 'Issue not resolved'

Please select the appropriate option

Machine connected

Your machine is now connected to your Dyson Link app.

Please follow the rest of the steps to complete the set-up process.

Bypass ownership?

The owner of this machine will continue to have access to it, be able to control it, and view its data.

If you are happy with this, please press 'OK' below.

Please select the next step

Where is the machine?

To personalise the machine and use with voice control services, select which room your machine is in.

Please select the next step

Select location

Please select a location from the list shown on your device before submitting and confirming your selection.

Alternatively, if you wanted to choose a custom location, scroll to the bottom and tap 'edit'.

Please select the next step

Select date

Please press 'select date' and tap the date you purchased your machine. We'll need this for your warranty.

It is recommended that you keep hold of your proof of purchase.

Please select the next step

Auto update

Please ensure 'Auto-update' is turned on.

This will make sure you automatically receive the latest features and your app functions correctly.

Please select the next step

Set worldwide location

Tap the text at the top of the screen to set your location and display outdoor air quality information.

Please select the next step

Setup complete

Your machine is now fully connected and setup.

If you need further assistance, please select that option.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Taking ownership

If this product is not new, the previous owner will be notified and will no longer be able to use this machine with their Dyson Link app.

Please select the next step

Closer connection

Try moving the phone closer to the purifier.

Bluetooth on

Please ensure that your device has bluetooth switched on.

Has this resolved the problem?

Please select the next step

We've found these Dyson machines

Please select your machine from the list of discovered machines.

Please select the next step

Multiple failures logging into the account (4 or more will) will result in the account becoming locked. The account will remain locked for a 30 minutes period.

Password reset

If the password has recently been changed, a 30 minutes period will need to pass before you are able to log back into the Dyson Link app account.

Have you successfully logged into the app?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Please select at which point the connection failed.

If the Dyson Link app has displayed an on-screen error which reads, 'We've detected a problem with your machine', please select that option.

If you are unsure where the connection journey failed, please restart the connection by selecting 'Connection journey' from the available options.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Checking your machines air information

To check your machines air information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the air option. Here you can check filters life and enable/disable continuous monitoring.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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App controls

To control your machine whilst it is connected, press the remote control icon in the bottom left of the home screen.

Airflow direction

This button allows you to change the airflow direction between front or rear flow.

Is there anything else we can help with?

On/Off

The button highlighted will turn the main power to the machine on or off.

Is there anything else we can help with?

Automatic mode

You can set the machine to automatically purifier the room when it drops below a certain threshold by pressing the highlighted button to turn automatic mode on or off.

Is there anything else we can help with?

Fan speed

Change the airflow speed using the Airflow Speed Control.

NB: The fan speed setting is between 1-10.

Is there anything else we can help with?

Night mode

You can dim the machines LED display and turn on night mode by pressing the highlighted button.

Is there anything else we can help with?

Oscillation

The button highlighted will turn the machines oscillation on or off.

Is there anything else we can help with?

Timer

You can turn a timer on for your machine by pressing the highlighted button and selecting how long you want the machine to run for.

Is there anything else we can help with?

Selecting the correct filter

Your machine will come with both filters.

Please select the filter you need assistance with.

Changing the carbon filters

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a solid green bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Changing the glass HEPA filter

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a solid purple bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Scheduling

To setup a schedule on your machine, once your machine is connected, press the timer icon in the bottom right.

Select a time based on how long you want the machine to run before turning off.

Please select the appropriate option

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Scheduling issue

The scheduling function of the app will not work if there are more than 35 cleans scheduled per week. If you have more than 35 cleans scheduled, please remove as necessary.

If you have less than 35 cleans scheduled per week and you are still experiencing an issue, please remove all of the schedules and re-add each of them.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Remove the machine from the App

Press the settings option in the top right of the home page, scroll to the bottom, tap remove my machine and confirm your choice.

By removing the machine from the app you will need to restart the connection journey, please select 'Add machine' on the next step.

If you have already removed the machine from the app and are still experiencing an issue, please select 'Issue not resolved'.

Please select the appropriate option

Setting your machines home location

To change your machines home location, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

From here, navigate to the home location option and change this to the new location.

Is there anything else we can help with?

Checking your machines software information

To check your machines software information, whilst on the chosen product, press the settings icon in the top right, then select your machines settings.

from here, navigate to the software option. Here you can check the software version and enable/disable auto-update.

Is there anything else we can help with?

Please select the appropriate option

Activity

Here you can view an overview of the average air quality in your home on a daily or weekly scale.

Is there anything else we can help with?

Air quality

On the app screen the customer will be able to see explanations for: Outdoor Air Quality; Particulate Matter (PM2.5); Outdoor Temperature; Relative Humidity (RH)

Is there anything else we can help with?

Product guide

Here you will find useful guides on how to get the most out of your machine:

  • Know your purifier
  • Quick start
  • Lights
  • Modes

The product guide also includes instructions on how to maintain your machine, and how to solve any problems, including those indicated by the fault lights on the machine.

Scroll up and down to view the options, swipe right and left to move between steps. This section also contains further information:

Contact Dyson

Privacy Policy

Licenses

Is there anything else we can help with?

App remote

Here you can control your purifier without the need to use the remote;

On/Off/Auto

Airflow

Oscillation

Sleep timer

Night mode

Is there anything else we can help with?

When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a full bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Please select the appropriate option

On/Off

Ensure the machine is switched on.

Ensure correct button on remote is being pressed.

Point the remote directly at the front of the machine while pressing the button.

Does the airspeed change?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the oscillation.

Test the sleep timer.

Do the other buttons on the remote work?

Replacing the remote control battery

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery resolved the problem?

App airflow control

Access the App to control the airflow.

Change settings within the app.

Has using the app resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Is your machine linked to the Dyson Link app?

Test airspeed change using the Dyson link app.

Does the airspeed change using the Dyson Link app?

Heating elements

The heating elements turn on one at a time and so this is to be expected when the machine first turns on.

Run the purifier for 1 minute at the highest temperature setting.

NB: The heating elements will only work with the airflow facing forwards.

Has this resolved the problem?

Target temperature

The heater will not operate unless the target temperature is above the room temperature. The temperature set on the machine is the target temperature of the room, not the temperature of the fan; the temperature from the fan when in heating mode will not change.

Press the red temperature control button until the digital display on the Main body shows 37°C.

Has changing the temperature to 37°C resolved the problem?

Please select the appropriate option

Intermittent power

Dyson fan heaters and hot and cool purifiers have a positive safety feature where the machine deliberately switches off after 9 hours of continuous heating. This would also occur if the machine is set to auto and providing heat constantly for 9 hours. NB: This feature cannot be switched off.

Has this resolved the problem?

Check using the remote control

Press the oscillation button on the remote.

If the using the buttons on the remote doesn't work, try changing the batteries.

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote.

Replace the battery with type CR 2032.

Has this resolved the problem?

Is your machine linked to the Dyson Link app?

Check with the Dyson Link app

Try using the Dyson Link app to control the oscillation.

Does the oscillation work when using the Dyson Link app?

Check the electrics

Check that the household electrics are on.

Check the plug and power cord for signs of damage.

Try the machine in a different plug socket.

Ensure the cable is firmly plugged into the back of the machine.

NB: There will be a 3 second delay when switching on after plugging in for the first time or when changing plug sockets.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Press the ON/OFF button on the Main body of the machine.

Does the machine turn off?

Point the remote directly at the front of the machine while pressing the button.

Does the machine turn off using the remote?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

Open the Dyson Link app.

Under your Purifier, open the remote on the app and press the ON/OFF button.

Does the machine turn off using the Dyson Link app?

What sort of smell?

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Check and clean machine

The following areas should be checked and cleaned to maintain the machine's performance.

Clean loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean inlet grille with a dry cloth or soft brush.

Your filter may need replacing.

Check filter life within the app, on the display screen, or for excessive build up of dust within the inlet.

Has this resolved the problem?

You might need a replacement part.

It looks like the Glass HEPA and inner carbon filter is not working. You can solve this by ordering a new one below.

Glass HEPA and inner carbon filter

Part no. 969048-04

Replacement Glass HEPA and Inner carbon filter for your Dyson purifier.

$99.99

Glass HEPA and inner carbon filter

Part no. 969048-04

Replacement Glass HEPA and Inner carbon filter for your Dyson purifier.

$99.99

$99.99

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When the appliance detects that the non-washable carbon filters need replacing the display on the appliance will show a full bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

To remove the carbon filters: press the tabs on both sides of the filters.

Dispose of the carbon filters in the bin. Dispose of used filter units in accordance with local regulations.

Push the new carbon filters onto the base until secure.

Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Oscillation button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The carbon filter level will be reset and the appliance is ready to use.

Has changing the filter resolved the problem?

When the appliance detects that the nonwashable glass HEPA filters need replacing the display on the appliance will show a full bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Has this resolved the problem?

When your purifier switches from front to rear airflow there may be a clicking sound as the motor adjusts direction.

This is a normal sound for the purifier to make and is not an indicator of anything wrong with your machine.

Is the clicking noise only occurring when the machine is oscillating?

Check base

Check around the base of the machine for any debris or obstructions.

Please try taking the filters off, then reattaching them to ensure they are correctly clicked into place. When attaching the filters, press in and up, and check there are no gaps or loose areas.

If the filters are not attached correctly, a triangle warning may show on your screen. If this happens, please reattach the filters securely.

Has this resolved the problem?

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Continuous monitoring

The continuous monitoring option is used for air quality, temperature and humidity data to be relayed to the machine and app at all times, even when you have turned the purifier off. The sensors have small fans that maintain airflow for continuous monitoring, but this should not cause any audible noise interference.

There may be instances when the display shows green, indicating high air quality, but the fan speed is still high. This is due to the machine constantly seeking to maintain a good air quality, and in scenarios such as rooms with leaky windows, the machine must work harder to maintain a good air quality.

This will only happen when the machine is set on auto. To turn off Auto mode, please select Manual mode, either using the remote control or on the app.

Please check the following on the app:

Swipe up to reveal the setting tab and tap to open options.

Swipe down to find the continuous monitoring option and tap to open.

Turn OFF the 'Collect data when in standby' option. (The icon will turn grey when turned off). Save the change by pressing 'Done' at the top right of the page.

Continuous monitoring can now also be turned on/off by pressing the 'Auto' button on the remote control for five seconds.

Retest the machine.

Has the noise stopped?

Restart the machine

Unplug the machine and leave it for 10 seconds.

Ensure the power cord is plugged into the center of the base.

Plug the machine back in and retest.

Has the noise stopped?

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

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When not in use, unplug from the mains electricity supply.

To remove the carbon filters: press the tabs on both sides of the filters.

Plug the machine back in and retest.

Has removing the filters stopped the noise?

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Please ensure you have the most up to date software downloaded before beginning any checks. We strongly recommended enabling auto-updates in your Dyson Link app settings, to allow the most up to date software to be installed as soon as it is available.

The colour of the numbers and readings on the display are linked to the air quality of the respective category.

Green denotes a high air quality, with low pollutants, and red, low air quality with a high amount of pollutants.

Different categories can have different levels of pollutants at the same time, and will therefore display in different colors.

Has this resolved the problem?

The interface is designed to stay on the screen you select. Please ensure the remote is not being accidentally pressed.

Has this resolved the problem?

There may be times when the display is showing green but the fan speed is still high.

This is due to the machine always trying to maintain high air quality. For example, in a room with leaky windows, the machine has to work harder via a higher Fan speed to maintain a high air quality.

If you want the fan to be quieter, you can choose to change the airflow direction to face backwards, or turn the machine to manual mode and lower the airspeed.

Has this resolved the problem?

Fault

Reset the machine.

Unplug the machine and leave it for 10 seconds.

Plug the machine back in and retest.

Has this resolved the problem?

Night mode is not working

When in Night mode, your machine will automatically sense the ambient light level and adjust the resting screen brightness accordingly.

If the room is bright, (for example, the lights are on), the screen's display will be set to minimum brightness. If the room is dark (lights off) the screen is turned off.

In both scenarios, when the machine is interacted with, the screen brightness will uplift.

Has this resolved the problem?

If your screen is not displaying correctly (incorrect reading, white screen etc), please ensure you have updated all the software to the latest version.

When setting up a product, we strongly recommend enabling auto-updates, to allow your machine to easily download the latest software.

To enable auto-updates, open the Dyson Link app and click the cog at the top right of the home screen.

Click 'Your Purifier's settings'.

Scroll down to 'Software' and enable Auto-update.

Has this resolved the problem?

Restart the machine

Switch off and unplug the machine.

Ensure all outside doors and windows are closed.

Vacuum the two sensor slots to the left of the LCD screen with a Dyson brush attachment.

Plug in and test the machine.

Has this resolved the problem?

Switch off and unplug the machine.

Move the machine to another room.

Plug in and test the machine.

Has this resolved the problem?

The first time your purifier is turned on, the gas sensors will perform a self-calibration which takes one hour after which time they will work normally.

If the power cuts out within the hour, the initialisation period will continue from where it left off.

How long has your purifier been turned on for?

If your machine is new out the box and has not been turned on for over an hour, please allow a full hour to complete, with your purifier plugged into a secure power source.

Once the full hour has elapsed, turn the machine off and then on again, either with the main power button on the machine, or the remote control.

Has this resolved the problem?

If your purifier has been plugged into a stable power source for over one hour, and the VOC and/or NO2 screens still do not show, please unplug your machine from the wall, leave for one minute, plug back in, and then turn on using either the main power button, or the button on the remote.

Do the VOC and/or NO2 readings now show?

Check remote control

Ensure the correct button on the remote is being pressed.

Has this resolved the problem?

Remote control

Point the remote directly at the front of the machine while pressing the button.

Test cooling mode.

Test the heating control.

Test the airflow.

Test the sleep timer.

Do the other functions on the remote work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Check with the Dyson Link app

Open the app and set the machine to oscillate.

If you do not have the Dyson Link app set up, please select 'No' as the next option.

Does the machine now oscillate?

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Check machine base

Ensure all the feet are attached to the base of the machine.

Place the purifier on a flat, non-slip surface.

Check remote control

Ensure the correct button on the remote is being pressed.

Has this resolved the problem?

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Point the remote at the base of the purifier and test the controls.

Has this resolved the problem?

Check if the Dyson Link app is working.

Do the controls on the Dyson Link app work?

Changing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Has changing the battery solved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Use both hands to lift the appliance out of the box, taking care to hold by the base of the appliance only. Do not lift out by the loop amplifier.

Slide the buttons down on either side of the shrouds. The shrouds will release with the glass HEPA filters attached.

Take the carbon filters out of the box and remove the protective packaging.

Attach both carbon filters to the appliance.

Position the shrouds onto the base and push gently until they click securely into place. Place the remote control on the top of the appliance with the buttons facing down. Plug in and switch ON.

Is there anything else we can help with?

When the appliance detects that the nonwashable glass HEPA filters need replacing, the display on the appliance will show a full bar.

Unplug the appliance from the mains electricity supply. Slide the buttons down on either side of the shrouds.

The shrouds will release with the glass HEPA filters attached.

Empty the glass HEPA filters directly into the bin by pushing in both the purple tabs on the shrouds. Dispose of used filter units in accordance with local regulations.

Push the new glass HEPA filters into the shrouds until secure. Push the shrouds until they click back into position in the base.

Plug the appliance in to the mains electricity supply and switch on.

Press and hold the Night mode button on the remote control. The display on the appliance will countdown from five, finishing with the default screen. The glass HEPA filter level will be reset and the appliance is ready to use.

Is there anything else we can help with?

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Indoor air quality - 12 seconds

Monitor the current air quality with a graph showing the last 12 seconds of data.

Indoor air quality - 24 hours

Monitor the air quality with a graph showing the last 24 hours of data.

Particulate matter (PM2.5)

Microscopic particles up to 2.5 microns in size, suspended in the air we breathe. These include smoke, bacteria and allergens.

Particulate matter (PM10)

Larger microscopic particles up to 10 microns in size, suspended in the air we breathe. These include dust, mould and pollen.

Nitrogen dioxide and other oxidising gases

These potentially harmful gases are released into the air by combustion, for example the burning gas when cooking and in vehicle exhaust emissions.

Volatile organic compounds

VOC’s are typically odours that may be potentially harmful. These can be found in cleaning products, paints and new furnishings.

Indoor temperature

Monitor the ambient temperature to help maintain a comfortable environment.

Indoor humidity

The amount of water vapour in the air, shown as a percentage of the maximum possible humidity at the current temperature.

Filters

The amount of pollution captured by the filters is shown in the display. When the filter is full, the display will flash to remind you which filter needs changing.

WiFi

The current status of connection to the WiFi network.

Is there anything else we can help with?

Using the remote control

To operate, point the remote control toward the front of the base.

On/Off

Press the power ON/OFF button on the appliance or remote control to stop the purifier. The appliance will continue to monitor the air quality.

Airflow speed

Press the Airflow speed button to increase and decrease the airflow speed.

Oscillation On/Off

Press the Oscillation button to scroll through the options from 0 to 350.

Customise your oscillation settings in the Dyson Link app and it will appear as an option as you scroll through.

Information menu

Scroll through the options to monitor the performance of your appliance.

The menu will also allow you to access information about the pollutants in the air and the temperature and humidity levels.

When a particular type of pollutant causes air quality to decrease, the symbol for that pollutant will show in the display.

Auto mode

Set your appliance to Auto mode and the on-board sensors will intelligently adjust the settings of the appliance according to the air quality.

Air quality: your appliance will pause when the target air quality has been reached, switching on again when the air quality levels drop.

Airflow speed: The airflow speed will increase until the target air quality and temperature have been reached.

Night mode: Your appliance will only run with Airflow speeds from 1 to 4.

Airflow direction

Press the Airflow direction button to change the direction of airflow from front to back.

Your appliance will continue to purify in both settings.

Heating mode will only function when the airflow direction is set to the front. If airflow direction is changed to the back, your purifier will change to cooling mode.

Night mode

Night mode will dim the display and the appliance will run more quietly, making it ideal for use while sleeping. If Auto mode has been set, Night mode will reduce airflow speeds to range from 1 to 4. You can manually change the airflow from 1-10. Customise your Night mode settings in the Dyson Link app.

Sleep timer

Your appliance will turn off automatically after the selected amount of time.

To set the time: Press the button to scroll through the time options.

Once activated press the Sleep timer button once to see the time selected.

To cancel the Sleep timer: Press the Sleep timer button twice.

Cooling mode

Press the blue Cooling mode button to enter Cooling mode.

To adjust the airflow speed use the airflow control button or use the auto purification mode for automatic control.

Heating control

Use the heating control to set the desired room temperature. The appliance will then automatically manage the temperature until the target has been reached.

Is there anything else we can help with?

User guide

Please see the attached user guide.

Is there anything else we can help with?

Finding the machine serial number

The serial number and WiFi information can be found in the following locations:

On the front of the user guide.

On a removable sticker on the front of the purifier.

On your purifier, located underneath the filter.

Is there anything else we can help with?

Cleaning the machine

The following areas should be checked and cleaned to maintain the machine's performance:

Clean the loop amplifier with a dry or damp cloth.

Clean the Main body with a dry cloth.

Clean the shroud with a dry cloth or soft brush.

Is there anything else we can help with?

Removing the battery

Unscrew the remote control's battery compartment.

Loosen the base and pull it away from the remote. Replace the battery with type CR 2032.

Is there anything else we can help with?