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Dyson DC35 Full Kit Exclusive

Let's get your machine working.

See all steps

Please select the appropriate option

How to remove the battery.

Type A Machine.

Press the silver battery release button on the main body handle.

Image showing how to remove the power pack.

Type B Machine

Remove the cyclone/bin assembly and pre-filter.

Undo both Phillips screws - one on the main body handle and the other located on the reverse side where the pre-filter was removed from.

Image showing how to put the bin back onto the machine.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Please select the appropriate option.

Empty the clear bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Image showing when the bin should be emptied.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Image showing how to empty the bin.

Is there anything else we can help you with?

Removing blockages from the power floor tool

Remove the motorized floor tool from the machine and check the openings on the motorhead for blockages and remove if necessary.

Image showing how to remove an accessory from your machine.

Using a coin, undo the end cap as shown and remove the brushbar and check the brush housing for blockages and remove if necessary.

Image showing how to unlock the brush bar.

Carefully use a pair of scissors or your hand to remove any hairs and fibres from the brushbar.

Image showing how to check the brush bar for blockages.

Replace the brushbar and fasten the endcap.

Image showing how to lock the brush bar.

Re-fit the motorized floor tool and test the machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Charge the battery

Plug the charger directly in to the machine via the charger cable.

The battery should be fully charged after 3.5 hours.

Image showing charging procedure.

Is there anything else we can help you with?

Maintaining the mini motorized head

Beware of sharp objects when checking for blockages. If you cannot clear an obstruction you may need to remove the brushbar.

Use a coin to unlock the fastener marked with a padlock.

Image showing how to unlock the brush bar.

Carefully remove the brushbar and clear any debris.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Replace the brushbar and secure it by tightening the fastener.

Ensure it is fixed firmly before operating the appliance.

Image showing how to reassemble your mini turbine head.

Re-connect the tool and test the machine.

Is there anything else we can help you with?

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below:

Open the bin base fully by pressing the bin release catch.

Image showing how to open the base of the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check to see if the bin rattles.

Check the inlet flap.

Image showing how to check the bin inlet.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to put the bin back onto the machine.

Rebuild and test the machine.

Is there anything else we can help you with?

How to wash the filter video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help you with?

Remove filter

The filter needs to be washed at least once per month

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Reassemble machine

Ensure the filters are completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Is there anything else we can help you with?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove bin

Remove the clear bin, cyclone assembly and filter from the machine.

Image showing how to separate the main body from the cyclone.

Where the bottom of the filter sits located on the main body of the machine, there is a small black rubber switch.

Press this in and pull the trigger assembly.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Where is noise coming from?

Is the whistle coming from the machine or the charger?

You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Currently out of stock.

$32.99

How would you rate our online support?

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Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to open the base of the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to put the bin back onto the machine.

Rebuild and test the machine.

Has checking the machine for blockages resolved the issue?

The filter needs to be washed at least once per month.

How to wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Remove filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Has washing the filter resolved the issue?

Paper test

This would indicate that there is no issue with the machine.

To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Image showing if paper is visible in the bin.

Are you able to see the pieces of paper in the clear bin?

No paper in the clear bin

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to reattach the bin to your machine.

Rebuild and test the machine.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Blockage issue

Run the machine and if there is a pulsating noise this will indicate that the machine is blocked. Please see how to remove a blockage.

Please select the appropriate option

Checking the machine for a blockage

If the machine is not picking up as well as usual, it will indicate that the filter needs washing or there is a blockage, please see the steps below;

Open the bin base fully by pressing the bin release catch.

Image showing how to open the base of the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone assembly.

Image showing how to remove the bin from your machine.

Remove the clear bin fully.

Image showing how to remove the bin from your machine.

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the accessory tools and the shroud assembly.

Clean any debris from the shroud with a cloth or soft dry brush to remove the fluff and dust.

Image showing how to check for blockages in the bin, cyclone and tool.

Replace the bin assembly ensuring it clicks in to place.

Image showing how to put the bin back onto the machine.

Rebuild and test the machine.

Has this resolved the problem?

The filter should be washed at least monthly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Reassemble the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

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5/5 Excellent

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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New machine

All new machines may have a slight mechanical smell to begin with. This should clear after use.

Has this resolved the problem?

Wash the filter and clean the bin

This issue could be resolved by washing the filter and cleaning the bin and cyclone.

Please select the appropriate option

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the max mark.

Empty the clear bin

Push the button on the main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Press firmly underneath the catch of the clear bin base to close.

Has cleaning the bin and cyclone resolved the issue?

Washing the filters video

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has washing the filter resolved the issue?

Washing the filter has not resolved the issue

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Try the machine with different accessory tools to check that none of them are blocked.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Washing the filter

The filter needs to be washed at least once per month.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the main body assembly.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place for 24 hours, until completely dry.

Image showing recommended guide to drying your filter.

Re-assemble and test the machine

Ensure the filters are completely dry before refitting into machine.

Make sure the filter sits correctly between the main body and cyclone.

Has washing the filter solved the problem?

If the machine is sparking please do not use it until a replacement part has been ordered.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Separating the cyclone and bin from the main body

Remove any accessory tools.

Image showing how to remove an accessory from your machine.

Identify the catch on top of the cyclone assembly and press to release.

Image showing how to separate the main body from the cyclone.

Has this resolved the problem?

Separating cyclone and main body

Remove the wand and any accessories.

Image showing how to remove an accessory from your machine.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Closing the bin base

Open the bin base via the bin release catch.

Image showing how to remove the bin from your machine.

Inspect the shroud to ensure there is not blockage.

Image showing how to check the shroud for damage or debris.

Check that the bin catch is free from debris and clear if necessary.

Image showing how to open the base of the bin.

Push the bin base firmly for it to click into place.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can't help you online.

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Opening the bin base

Gently push the bin towards the main body while pressing the bin release catch.

Image showing how to open the base of the bin.

If this doesn't work, a small screwdriver can be used to release the clear bin catch underneath the red release catch.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Checking the bin entry valve

Open the bin base using the bin release catch.

Image showing how to open the base of the bin.

Remove the bin from the cyclone using the release catch located at the back of the cyclone at the bottom of the bin.

Image showing how to remove the bin from your machine.

Check the inlet and remove any blockages.

Check for small obstructions that may not be obvious but could cause the bin entry valve to remain jammed open/closed.

Image showing how to check the bin inlet.

Re-assemble and test the machine.

Has this resolved the issue?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 917085-02

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 917085-02

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

$35.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

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Dust from the exhaust

This may be caused by the filter being overloaded with fine dust.

Wash the filter and leave until completely dry.

Image showing how to wash the filter.

Fully charge the machine.

Image showing charging procedure.

Has washing the filter resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

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Does the machine have power?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

How would you rate our online support?

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Power/electrical issue

Most lights issues can be resolved by using the power/electrical issue script, please select Power/ electrical issue from the drop down list or one of the other listed symptoms.

Please select the appropriate option

Test machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Is there intermittent power when using the wand and floor tool?

Test machine

Remove the floor tool and restest.

Does the machine have intermittent power?

Charge machine

Plug the machine into the charger.

Image showing charging procedure.

Replacement part required

1st call: This issue could be resolved by ordering a replacement charger.

2nd call: This issue could be resolved by order a replacement battery.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Test the machine

Run the machine without the charger plugged in.

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Apologies. We can’t help you online.

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Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Call us on 1-877-397-6622

How would you rate our online support?

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Test the machine

Pull the trigger without the charger plugged in.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Currently out of stock.

$32.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the machine

Run the machine without the charger plugged in.

Image showing fast flashing light.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Charge the machine

Charge the machine for 5.5 hours.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Currently out of stock.

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Charger assembly is not working. You can solve this by ordering a new one below.

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger assembly

Charger assembly

Part no. 917530-11

Replacement charger for your Dyson vacuum cleaner.

$32.99

Currently out of stock.

$32.99

Currently out of stock.

$32.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Test the machine

Pull on the trigger without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A or Type B

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the floor tool

This indicates an issue with the wand or floor tool.

Test the machine with the floor tool attched directly to the machine.

If the machine cuts out with the floor tool attached directly to the machine, place an order for a replacement floor tool.

If the machine only cuts out when the wand is in use, place an order for a replacement wand.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Charge the machine

Plug the machine in to the charger.

Image showing charging procedure.

Type A

Press the release catch and remove the battery.

Image showing how to remove the power pack.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Image showing how to reconnect the power pack to the machine.

Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

Image showing how to remove the power pack.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine

Has wiping the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent