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Dyson DC29 Multi Floor

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Image showing where to check on the cyclone for blockages.

Is there anything else we can help with?

Please select the appropriate option

Assembly instructions

Lay the machine on its back.

Attach the Cleaner head by sliding it on to the connections on the lower front part of the ball. Ensure the electrical plug on the Cleaner head fits into the twin–block connection on the body of the machine which is directly above the airway.

Push firmly: the Cleaner head will click into place.

Image showing the brush bar release catch.

Attach the Wand.

Attach Wand to top of hose so that it 'clicks' into place.

Fit the bottom of the Wand to the machine ensuring that it 'clicks' into place.

Slide the metal section of the Wand down through the hose and cover the top with the Wand cap.

Store the tools

Attach the tools to the holder on the side of the machine.

Is there anything else we can help with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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How to use the Brush bar

Note: The Brush bar will automatically switch on when the machine is reclined into the vacuuming position.

Press the brush control button next to the On/Off switch to stop the brushes for use on delicate rugs, loop pile carpets and hard floors.

Image showing how to reset the brush bar.

Press the button again to restart the brushes for vacuuming carpets.

Is there anything else we can help with?

Carrying your Dyson machine

Lift the machine only by the carry handle on the cyclone top.

For your safety, do not press the cyclone release when carrying your machine.

Is there anything else we can help with?

How to start vacuuming

Plug the machine in.

Pull handle back and recline machine into vacuuming position ensuring the stabilising wheels are facing up towards the back of the machine.

Press the ON/OFF switch.

Small movements of the wrist will create a zig zag motion in the Cleaner head allowing easier cleaning around furniture.

Image showing to turn the machine on with the machine reclined.

Extend the wand until it clicks.

Press the wand release button and lift the wand out of the hose.

Lift the wand handle cap and push on to the hose until it clicks into place.

Push the combination tool on to the end of the wand handle.

Alternatively, click the combination tool directly to the hose.

Image showing how to extend the wand and connect the accessories.

Is there anything else we can help with?

Attaching the accessories

Pull the Wand upwards and out of the machine.

Attach either the combination tool or the stair tool to the Wand or hose.

Image showing how to extend the wand and connect the accessories.

Is there anything else we can help with?

Serial number location

Remove the bin from the machine.

The serial number can be found behind the bin on the Main duct.

Image showing where the serial number is located.

Is there anything else we can help with?

User guide

Please open the PDF for the user guide.

Is there anything else we can help with?

Turn off the Brush bar

Plug the machine in.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Turn it on and turn the Brush bar off using the grey switch next to the on button.

Image showing how to reset the brush bar.

Has the noise stopped?

Clear the Brush bar

Please follow the steps in the video.

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Clear the Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Image showing how to recline the machine.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Image showing the brush bar release catch.

Using a coin, undo the end cap and remove the Brush bar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to refit the brush bar and end cap.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Image showing how to unlock the brush bar end cap.

Push the head onto the machine until it clicks into place.

Image showing to refit the cleaner head back onto the machine.

Check that the Brush bar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Image showing how to recline the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

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Apologies. We can’t help you online.

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Remove the bin and cyclone

Press the button at the top of the cyclone handle.

Remove the bin and cyclone from the machine.

Image showing how to remove the bin from the machine.

Turn the machine on, keeping it in the upright position.

Image showing how to put the machine back into the upright position.

Is the whistle still present with the cyclone removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Remove the post-filter

Recline the machine and lay it on its back or side.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Image showing how to remove the post filter from the machine.

Turn the machine on.

Is the whistle still present with the post-filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

$35.99

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Remove the post-filter

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Image showing how to remove the post filter from the machine.

Check the housing for any debris and remove as necessary.

Replace post-filter cover and move machine without post-filter in place.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Which area isn't providing the performance you'd expect?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check the brush bar is spinning.

Does the Brush bar spin when the machine is reclined?

Switch off and unplug the machine before proceeding.

Check inlet suction

Place foot on stabilizer pedal to recline machine into the vacuuming position. Lay the machine on its back.

Image showing how to recline the machine.

Remove the cleaner head by pushing the tab underneath.

Image showing the brush bar release catch.

Lift the Cleaner head upwards. Separate the Cleaner head from the machine.

Image showing how to remove the cleaner head from the machine.

Switch the machine on.

Place your hand over the opening and test the suction.

Image showing to test the suction from the base without the cleaner head attached.

Is the suction at the Cleaner head inlet strong or is it weaker than usual?

Switch off and unplug the machine before proceeding.

Check Cleaner head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the opening on the Cleaner head for blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to refit the brush bar and end cap.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Image showing how to unlock the brush bar end cap.

Push the head onto the machine until it clicks into place.

Image showing to refit the cleaner head back onto the machine.

Check that the Brush bar spins when the machine is reclined and power turned on.

If there was a blockage in the inlet or Cleaner head please ensure tests are carried out as there may be blockages further through the machine.

Retest the machine.

Image showing how to recline the machine.

Has this resolved the problem?

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Image showing how to remove the lower duct hose from the machine.

Position the other end onto the duct closest to the Cleaner head.

Image showing how to refit the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to put the machine back into the upright position.

Has this resolved the problem?

You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

Lower duct hose

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

$9.99

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Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from the machine.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Image showing how to check the change over valve for a blockage.

Check the rectangular inlet for blockages and remove as necessary.

Image shows to check the inlet on the machine.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

Image showing how to check the change over valve for a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Image showing to check the valve hatch.

Has this resolved the problem?

Check the bin and cyclone

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to remove the clear bin from the cyclone.

Image showing how to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

Reassemble and test the machine.

Image showing how to clean the cyclone.

Has this resolved the problem?

Wash the filters

Please follow the steps in the video.

Has washing the filters resolved the problem?

Remove the filters

Your machine has two washable filters which require washing at least once every 3 months.

Remove the clear bin from your machine by pressing the cyclone release catch as shown.

Image showing how to remove the bin from the machine.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Image showing how to remove the post filter from the machine.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Image showing that 24 hours is recommended for drying the filter.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Only remove the lower duct hose if you are confident you can refit it.

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Image showing how to remove the lower duct hose from the machine.

Position the other end onto the duct closest to the Cleaner head.

Image showing how to refit the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to put the machine back into the upright position.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the lower duct hose

Turn off and unplug the machine.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Pull the flexible lower duct hose away from the rigid pipe.

Image showing how to remove the lower duct hose from the machine.

Check the hose and the rigid pipes for damage or blockages and remove as necessary.

Image showing how to check the lower duct for a blockage.

Refit the lower duct hose

Push the hose back onto the rigid duct, starting with the end furthest from the Cleaner head.

Image showing how to remove the lower duct hose from the machine.

Position the other end onto the duct closest to the Cleaner head.

Image showing how to refit the lower duct hose.

Slowly stand the machine upright until the hose slides into place.

Image showing how to put the machine back into the upright position.

Has this resolved the problem?

Only remove the valve hose if you feel you are able to refit it. It is slightly more difficult to refit than the lower duct hose.

Check the changeover valve

Remove the bin.

Image showing how to remove the bin from the machine.

Check that the teardrop-shaped piece of clear plastic is in place and moves freely.

This should rotate from one side to the other when the Wand is pulled up and replaced in the machine.

Image showing how to check the change over valve for a blockage.

Check the rectangular inlet for blockages and remove as necessary.

Image shows to check the inlet on the machine.

The flexible hose behind the teardrop can be removed from the top end to clear a blockage.

Image showing how to check the change over valve for a blockage.

With the Wand removed, check that the hatch at the rear of the machine moves freely and is not obstructed.

Image showing to check the valve hatch.

Has this resolved the problem?

Test the hose suction

There will be no suction from the Wand while it is attached to the machine or if the vacuum is reclined.

Open the Wand glamour cap and pull the Wand upwards.

Continue to pull the Wand away from the machine.

Image showing how to remove the wand and hose from the machine.

Press the release catch at the top of the hose to detach the Wand.

Turn the machine on and test the suction from the hose.

Image showing how to check the hose for a blockage.

Is the suction from the hose strong or weaker than usual?

Check the Wand

Look through the Wand and remove any blockages.

Check the Wand for damage.

Image showing to check the wand for blockages.

Has this resolved the problem?

You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$62.39

Wand

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$62.39

$62.39

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Check the hose

Remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the release hose release catch just below the visible portion of the hose and pull the hose up, off the rear of the vacuum.

Image showing how to remove the hose from the machine.

Check the hose for any holes or tears and remove any blockages.

Image showing where to check for damage on the hose.

Reassemble and test machine.

Has checking the hose resolved the problem?

You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$56.99

Hose

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$56.99

$56.99

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Clear the Brush bar

Please follow the steps in the video.

When did the machine last have power?

Thermal cut out

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Carry out the performance checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Which area isn't providing the performance you'd expect?

Wash the filters

Please follow the steps in the video.

Is there anything else we can help with?

Remove filter

Your machine has two washable filters which require washing at least once every 3 months.

Remove the bin from your machine by pressing the cyclone release catch as shown.

Image showing how to remove the bin from the machine.

To remove filter A, lift the filter release catch on top of the bin to remove the filter from the machine.

Image showing how to remove the pre-filter.

To remove filter B firstly recline the machine. Press the release catch located on the ball to release the filter cover. Press the red catch on the filter and pull out.

Image showing how to remove the post filter from the machine.

Wash both filters in cold water only.

WARNING: Please do not use detergent, do not wash in a dishwasher or washing machine.

Repeat the steps until the water runs clear.

Filter B should be rinsed and tapped out until the water runs clear, then tapped out again to ensure all excess water is removed. This will normally require up to 10 rinses.

Image showing how to wash the filter.

Dry filters

Leave the filters to dry in a warm place for 24 hours, until completely dry.

Replace filters and test machine.

Image showing that 24 hours is recommended for drying the filter.

Is there anything else we can help with?

Check electrical supply

Is the power cord or plug damaged?

Are the other household appliances working?

Does the vacuum work when plugged into another socket?

Has checking the electrics resolved the problem?

Any non-domestic use may adversely affect the filter performance such as vacuuming up builders dust.

Wash the filters and check for blockages

Most Dyson vacuums have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked. If your machine cuts out, unplug it and leave it for at least an hour to cool down. Remember to turn the power off and unplug the machine before you check the filters and look for blockages prior to re-starting the machine.

Please follow the appropriate routes to wash the filters and check for blockages.

Wash the filters

Please follow the steps in the video.

The switch does not light up.

Press the switch

Press the rear of the switch to make sure it stays in the on position.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the bin and cyclone

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Press the button at the top of the cyclone handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Image showing how to empty the bin.

Press the grey button near the rectangular inlet to separate the clear bin from the cyclone.

The clear bin can be wiped with a damp cloth.

WARNING: Do not use any detergent or polish on any part of the machine.

Image showing to remove the bin from the cyclone.

Check the bin and cyclone for blockages and remove as necessary.

Ensure that the bleed valve at the top of the cyclone is free of debris and moves freely when pressed.

Clear any hair or fibers from the cyclone shroud.

WARNING: Do not use any water on the cyclone.

Image showing where to check on the cyclone for blockages.

Once the parts are completely dry, reassemble and test the machine.

Has cleaning the bin and cyclone resolved the problem?

Do not plug in or attempt to use the machine until it has been repaired by one of our engineers.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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4/5 Very Good

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Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Image showing how to remove the post filter from the machine.

Please follow the next step.

Refit the filter

Place the filter back in the ball.

Image showing how to place the filter and filter cover back onto the machine.

Ensure that both ends of the filter lid are connected correctly and that the lid is flush with the ball.

Test the machine.

Has refitting the post-filter resolved the problem?

Has a filter been sent within the last three months?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Image showing how to remove the post filter from the machine.

Please follow the next step.

Release the catch by hand

Press the button at the top of the handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Pull the clear plastic catch on the base away from the bin.

Image showing the cyclone and bin.

Open the bin base and tip away the contents.

Press the bin release button on the cyclone handle.

Image showing the release button to open the base of the bin.

Does the red rod slide up and down freely?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

How would you rate our online support?

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2/5 Average

3/5 Good

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Clear the Brush bar

Please follow the steps in the video.

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But our Customer Support Team will be able to solve your problem.

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Releasing a jammed wand

Please follow the steps in the video.

Please select the appropriate option

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Untwist the hose

This issue could be caused by a twisted hose.

If the Wand is jammed in the hose begin by removing the bin.

Please follow the steps as shown in the video below.

Pull the Wand up as high as it will go.

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

If the hose pulls out to the top but does not release, this issue can be resolved by booking a repair.

If the wand won't return to the hose

Press the hose release catch and pull it away from the back of the machine.

Untwist and refit the hose.

Please select the appropriate option

Where were the sparks or smoke seen?

You might need a replacement part.

It looks like the Cleaner head is not working. You can solve this by ordering a new one below.

Cleaner head

Part no. 915499-07

Replacement cleaner head for your Dyson vacuum cleaner.

$134.99

Cleaner head

Cleaner head

Part no. 915499-07

Replacement cleaner head for your Dyson vacuum cleaner.

$134.99

$134.99

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Do not plug in or attempt to use the machine until it has been inspected by one of our engineers.

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Check the Cleaner head

Turn off and unplug the machine.

Lay the machine on its back.

Image showing how to recline the machine.

Remove the Cleaner head by pushing the tab underneath and lifting the Cleaner head upwards. Separate the Cleaner head from the machine.

Image showing the brush bar release catch.

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock and remove the brush bar.

Carefully cut away any hair or fibers using scissors.

Check the Brush bar and end cap for signs of damage.

Image showing how to remove a blockage from the brush bar.

Check the Cleaner head entrance and machine inlet for any blockages and remove as necessary.

Image showing where to check the cleaner head for signs of blockage or damage.

Reassemble the machine

Locate the end of the Brush bar that has a small screw in the center. Place the end cap on this end.

Image showing how to refit the brush bar and end cap.

Push the Brush bar back into the Cleaner head.

Close the end cap and lock it using a coin.

Image showing how to unlock the brush bar end cap.

Push the head onto the machine until it clicks into place.

Image showing to refit the cleaner head back onto the machine.

Has this resolved the problem?

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Standing the vacuum cleaner upright

Please follow the steps in the video.

Is the pin on the left hand side out of position?

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Stabiliser

Place one hand on each stabilizer wheel and press down towards the floor quickly and firmly until there is a click.

Check the left hand side of the stabilizer, pedal and duct pivot for damage. If any of these parts are damaged book a repair.

Try standing the machine upright.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

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Check the stabilizer

Unplug the machine.

A pin is located on either side of the red peddle. If the pin is out of position, this can be resolved by moving the pin back into the right slot.

Lay the machine on its front so that the stabilizer is clearly visible.

When standing behind the machine with the wand pointing away from you, locate the stabilizer pins.

Is the pin on the left hand side out of position?

Are both stabilizer pins in the correct position?

Push pins back into place

It may be possible to push the pin(s) back into place.

Lay the machine on its front and push the pins back into the runners.

Has this resolved the problem?

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Recline the machine

Ensure there is nothing blocking the stabilizer mechanism.

Recline the machine by placing your foot on the stabilizer pedal, if you feel some resistance, inspect the area for damage.

Has this resolved the problem?

Check the Brush bar

Plug in and switch on the machine.

Recline it into the vacuuming position.

Image showing how to recline the machine.

Check the Brush bar through the window at the front of the Cleaner head.

Image showing how to check the brush bar is spinning.

Is the Brush bar spinning?

Check the post-filter

The post-filter may have slipped out of place.

Recline the machine and lay it on its back.

Image showing how to recline the machine.

Press the button on the ball and remove the post-filter cover.

Press the release catch on the filter and pull filter out of the ball.

Image showing how to remove the post filter from the machine.

Please follow the next step.

Clear the Brush bar

Please follow the steps in the video.

Blockage issue

This suggests that there is a blockage somewhere in the machine.

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

Bin

Bin

Part no. 915530-01

Replacement bin for your Dyson vacuum cleaner.

$35.99

$35.99

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You might need a replacement part.

It looks like the Combination tool is not working. You can solve this by ordering a new one below.

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$10.99

Combination tool

Combination tool

Part no. 914338-01

Two tools in one, for versatile cleaning around the home.

$10.99

$10.99

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Apologies. We can’t help you online.

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You might need a replacement part.

It looks like the Hose is not working. You can solve this by ordering a new one below.

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$56.99

Hose

Hose

Part no. 915677-09

Replacement hose for your Dyson vacuum cleaner.

$56.99

$56.99

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You might need a replacement part.

It looks like the Lower duct hose is not working. You can solve this by ordering a new one below.

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

Lower duct hose

Lower duct hose

Part no. 914197-03

Replacement lower duct hose for your Dyson vacuum cleaner.

$9.99

$9.99

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Apologies. We can’t help you online.

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You might need a replacement part.

It looks like the Post filter is not working. You can solve this by ordering a new one below.

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

Post filter

Post filter

Part no. 916188-06

Replacement post filter for your Dyson vacuum cleaner.

$35.99

$35.99

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You might need a replacement part.

It looks like the Pre-filter is not working. You can solve this by ordering a new one below.

Pre-filter

Part no. 919171-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

Pre-filter

Pre-filter

Part no. 919171-02

Replacement pre-filter for your Dyson vacuum cleaner.

$21.99

$21.99

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You might need a replacement part.

It looks like the Stair tool is not working. You can solve this by ordering a new one below.

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

Stair tool

Part no. 915100-02

Replacement stair tool for your Dyson vacuum cleaner.

$10.99

$10.99

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You might need a replacement part.

It looks like the Wand is not working. You can solve this by ordering a new one below.

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$62.39

Wand

Wand

Part no. 915676-01

Replacement wand for your Dyson vacuum cleaner.

$62.39

$62.39

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Empty the bin

Press the button at the top of the handle and remove the bin from the machine.

Image showing how to remove the bin from the machine.

Press the button again to open the bin base and release the dust.

This can be done directly into a Bin, or into a bag wrapped around the cyclone.

Image showing how to empty the bin.

To completely detach the bin from the cyclone - press the release catch at the top of the clear bin.

Image showing how to remove the bin from the cyclone.

Is there anything else we can help with?