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Dyson DC45 Animal Let's get your machine working.

See all steps

Please select the appropriate option

Empty the bin

To ensure your machine continues to clean effectively, the bin must be emptied as soon as the dust reaches the MAX mark.

Image showing when the bin should be emptied.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Shake or tap firmly to remove all dust from inside the fine dust collector.

Image showing how to empty the bin.

Press firmly underneath the catch of the clear bin base to close.

Is there anything else we can help you with?

Please select the appropriate option

Serial number location

The serial number can be found on the Main body, behind the filter.

Image showing how to locate the serial number of your machine.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How to attach the accessories

Crevice tool

Slide the crevice tool into the inlet pipe on the cyclone until it ''clicks'' into position.

Image showing how to connect the crevice tool to your machine.

Combination tool

The brush must be positioned at the back of the combination tool to use the crevice function.

To use the brush function. press the button on the brush section.

Slide the brush section towards the front of the combination tool.

Image showing how to connect the combination tool to your machine.

Mini motorized head

Slide the Mini motorized tool into the inlet pipe on the bin until it 'clicks' into position.

Image showing how to connect tools to your machine.

Is there anything else we can help you with?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Unusual noise

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Image showing how to check the bin inlet.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Test the machine.

Has this resolved the problem?

Check the machine

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Press and hold the trigger for 10 seconds.

Has the noise stopped?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Clean the machine

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Carefully cut away any hair or fibres from the Brush bar.

Has this resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Image showing if paper is visible in the bin.

Are you able to see the pieces of paper in the clear bin?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Removing blockages from the Mini motorized head

Remove the Motorised head from the machine using the release catch on the top of the inlet.

Image showing how to remove an accessory from your machine.

Using a coin, undo the end cap as shown and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Has this resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Image showing how to check the bin inlet.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Does the machine have power?

Filter

Make sure the filter sits correctly between the Main body and cyclone.

Check for blockages

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Image showing how to check the bin inlet.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Does the machine have power?

Machine is pulsating

The machine is designed to pulsate. This is an audible feature that indicates a problem, as well as preventing damage to the motor. This is usually caused by a restriction in airflow or a blockage within the machine.

If the machine does not have any power, please check the status light and select which light is showing.

Test the machine

Hold the trigger and run the machine.

Does the machine come on for two-to-four seconds then go off?

Type A

Press the release catch and remove the battery.

Image showing how to remove the power pack.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery and test the machine.

Image showing how to reconnect the power pack to the machine.

Type B

Using a screw driver remove the two small screws, the 1st is located above the charging point and the 2nd is located behind the washable filter at the bottom.

Image showing how to remove the power pack.

Remove the battery.

Check that the contacts on the battery are not damaged.

Wipe with a dry clean cloth.

Refit the battery, and the two screws, and test the machine

Has cleaning the contacts resolved the problem?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Charge the machine

Plug the machine into the charger.

Image showing charging procedure.

Run the machine

Run the machine without the charger plugged in.

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Test machine

Run the machine without the charger plugged in.

What does the charger light on the Main body show?

Flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Is the machine a Type A or Type B?

Type B machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Pull trigger and move machine body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Test the machine

Run the machine without the charger plugged in.

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Is there any power?

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Charge the machine

Charge the machine for 5.5 hours.

Image showing charging procedure.

Does the machine have power after a full charge?

Does the machine still have intermittent power?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Type A

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Has a replacement charger or battery been sent in the last three months for this issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Separate bin from main body

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A or Type B?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have two small screws, the 1st is located just below the max power or boost button and the 2nd is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B?

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machine

Type B machines have two small screws, the first is located just below the max power or boost button and the second is located just below the washable filter. To release the battery assembly, use a small screwdriver to remove the screw. Once the screws have been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Is the machine a Type A or Type B machine?

Run the machine

Run the machine without the charger plugged in.

Is the machine a Type A or Type B?

Is there any power?

Full charge

Charge machine for 5.5 hours.

Does the machine have power after a full charge?

Place on flat surface

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Image showing solid light.

Does the machine cut out?

Type A machine

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Image show how to remove the power pack from your machine.

Type B machine

Type B machines have a small Phillips screw - located just below the max power or boost button.

Image showing how to remove the power pack.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Is there any power?

Type A machine

Type A machines have a small battery release catch, located just below the max power or boost button. Once pressed the battery assembly is released from the machine.

Type B machine

Type B machines have a small screw located just below the max power or boost button. To release the battery assembly, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

No light

Place the machine on a flat surface, pull the trigger and pull the bin away from the main body.

Does the machine cut out?

Is the machine a Type A or Type B?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Is the machine a Type A or Type B machine?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Type A machine

Type A machines have a small battery release catch, located just below the MAX power or boost button. Once pressed, the battery is released from the machine.

Image showing how to remove the power pack.

Type B machine

Type B machines have a small screw located just below the MAX power or boost button. To release the battery, use a small screwdriver to remove the screw. Once the screw has been taken out, the battery can be fully removed from the machine.

Image showing how to remove the power pack.

Please select the appropriate option

What do the lights show when the trigger is pulled?

Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Has this resolved the problem?

Does the machine have power?

Check the filter

This suggests that the filter is not fitted correctly.

Remove the filter

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Has this resolved the problem?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

Reassemble and test the machine.

Image showing how to put the bin back onto the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Has this resolved the problem?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Image showing how to fit the filter to your machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Test the machine.

Has this resolved the problem?

What do the lights show when the trigger is pulled?

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Damp or musty smell

A damp or musty smell is caused when dust in the cyclone has come into contact with water.

It may not be a direct contact with water, for example when vacuuming pet hair that is slightly damp, this moisture will combine with the dust in the cyclone causing the smell.

Additionally the smell may occur if the filter goes back into the machine wet.

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Has any part of the machine been washed?

Clean the bin

To ensure your machine continues to clean effectively, the clear bin must be emptied as soon as the dust reaches the MAX mark.

Push the button on the Main body of the machine downwards to release dust directly into a dustbin.

Clean the clear bin with a damp cloth only.

WARNING: Do not use detergents, polishes or air fresheners to clean the clear bin. Do not put the clear bin in a dishwasher.

Refit the bin

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Machine working normally

This indicates that there is no issue with the machine.

Please ensure the filter has been washed thoroughly and all the parts are fitted together correctly.

Has this resolved the problem?

Were all the washed parts completely dry before the machine was used?

Damp or musty smell still present

Under normal use, any unpleasant smell can only be caused by something the machine has picked up. Please select pick up issues to carry out checks.

If you are able to locate the smell to a part of the machine, replacing the part may help eliminate the smell. For this, please select Part broken.

No longer supported

Dyson machines are built to last. Unfortunately this machine is no longer supported, meaning that we are not able to supply spare parts, or carry out services or repairs.

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Check the machine

Open the bin base fully by pressing the bin release catch.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Remove the bin fully from the machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Has this resolved the problem?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Paper test

This would indicate that there is no issue with the machine. To test that there is not a further blockage, tear up some small pieces of paper and vacuum them.

Are you able to see the pieces of paper in the clear bin?

Machine working normally

This would indicate that the machine is working as intended.

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Dry the filter

Leave the filter in a warm place until completely dry.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Test the machine.

Has this resolved the problem?

Separate the cyclone from the Main body

Remove all tools and accessories from the machine.

Image showing how to remove an accessory from your machine.

Lay the machine on its back, on a firm stable surface, so that bin entry nozzle points towards the ceiling.

Place your hand on the bin and apply pressure downwards.

While applying pressure, press the cyclone release catch.

Image showing how to separate the main body from the cyclone.

Has this resolved the problem?

Charge the battery

Plug the charger directly in to the machine via the charger cable.

The Battery should be fully charged after 3.5 hours.

Image showing charging procedure.

Is there anything else we can help you with?

Check the machine

Open the bin base fully by pressing the bin release catch.

Image showing how to empty the bin.

Press the catch located behind the bin release catch to separate the bin from the cyclone.

Image showing how to remove the bin from your machine.

Remove the bin fully from the machine.

Image showing how to remove the bin from your machine.

Clean the shroud with a cloth or dry brush to remove the fluff and dust.

Image showing how to clean the shroud.

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Ensure that it moves freely, fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and pulsating noise.

Image showing how to check the bin inlet.

Check the tools

Inspect all tools to check for blockages and remove any debris as necessary.

Image showing how to inspect the tools.

Check the Wand

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Mini motorized head

Using a coin, undo the end cap fastener and remove the Brush bar.

Image showing how to unlock the brush bar.

Carefully cut away any hair or fibres from the Brush bar.

Reassemble and test the machine.

Is there anything else we can help you with?

Wash the filter

The filter needs to be washed at least once per month.

Please follow the steps in the video.

Is there anything else we can help you with?

Remove the filter

The filter needs to be washed at least once per month.

Press the filter release catch located on the top of the machine and pull the cyclone away from the Main body.

Image showing how to remove the filter from your machine.

Wash the filter

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing how to wash the filter.

Dry the filter

Leave the filter in a warm place until completely dry.

Image showing recommended guide to drying your filter.

Ensure the filter is completely dry before refitting into machine.

Make sure the filter sits correctly between the Main body and cyclone.

Image showing how to reassemble the cyclone and main body of your machine.

Reassemble and test the machine.

Is there anything else we can help you with?