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DC36 Turbinehead

Let's get your machine working.

See all steps

Please select the appropriate option

Clean the clear bin and cyclone

Remove the bin and cyclone assembly.

Image shows how to release the bin from the machine.

Empty the clear bin

  • Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.
  • Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector.
Image shows how to empty the bin.

Remove the clear bin

  • With the bin base open, press the silver button to separate the bin from the cyclone
Image shows how to remove the bin from the machine.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

WARNING: Do not use any liquids to clean the cyclone.

Image shows how to wash the clear plastic, but do not wash the cyclone.

Clean the bin

Clean the bin with cold water only.

WARNING: do not use any detergents or polishes on the bin.

Image shows how to wash the clear bin.

Is there anything else we can help you with?

Please select the appropriate option

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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When did the machine last have power?

Thermal cut out

Most Dyson vacuum have a built in safety system that stops the machine if it begins to overheat. This usually happens because the filters need washing or your machine is blocked.

Select 'pick-up issue' for blockage checks, and if your machine cuts out unplug and leave for at least 2 hours to cool down.

Please select the appropriate option

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Check the hose inlet

Fully remove the hose by pressing the two release catches located either side of the hose assembly.

Image shows how to remove the hose from the machine.

Place your hand over the hose inlet and test the suction.

Image shows checks for suction over the hose entry point.

Is the suction at the hose inlet strong or weaker than usual?

Check the extension tube, wand handle and hose

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Remove the wand handle from the hose by pressing the release catch on the hose.

Press the release catch and remove the hose from the appliance.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Has checking the extension tube, wand handle and hose resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Check the ducts

Remove the bin and cyclone assembly.

Image shows how to release the bin from the machine.

Upper duct

Check the upper duct grille for blockages and remove as necessary

Image shows checking the upper duct for blockages.

Lower duct

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Image shows checking the upper and lower duct for blockages.

Are either of the lower duct seals missing or damaged?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Do not use any liquids to clean the cyclone.

Empty the clear bin

Place the bin inside a bag, close the bag around the bin and press the button to release the dust and debris.

Shake or tap firmly to remove all dust and debris from inside the bin and fine dust collector

Image shows how to empty the bin.

Remove the clear bin

With the bin base open, press the silver button to separate the bin from the cyclone.

Image shows how to remove the bin from the machine.

Clean the cyclone

Check the fine dust collector for blockages and remove as necessary.

Clean the shroud with a dry cloth or by using the combination tool.

Image shows how to wash the clear plastic, but do not wash the cyclone.

Clean the bin

Clean the bin with cold water only, do not use any detergents or polishes on the bin.

Image shows how to wash the clear bin.

Re-build and test the machine.

Has cleaning the bin resolved the issue?

The filter needs to be washed at least once a month

Wash the filter

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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The filter should be washed at least monthly.

Remove the pre-fitler

With the bin removed, pull the pre-filter out from the top of the cyclone.

Image shows how to remove the pre filter.

Remove the post filter

Turn the post filters release catch anti clockwise until the filter cover can be removed.

Remove the post filter from the machine.

Wash the filters

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing the filter being washed under a cold tap.

Dry the filters

Leave the filters in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Image shows the filter needs to dry for 24 hours.

Re-assemble and test the machine

Make sure the filter sits in the centre of the cyclone.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Check the ducts

Upper duct:

Remove the bin and cyclone assembly.

Image shows how to release the bin from the machine.

Check the upper duct grille for blockages and remove as necessary.

Image shows checking the upper duct for blockages.

Lower duct

Remove the inlet duct by pressing the release tab:

Remove the inlet duct by pressing the release tab.

Check the lower duct for blockages and remove as necessary

Check both lower duct seals

Image shows checking the upper and lower duct for blockages.

Are either of the lower duct seals missing?

Check the brushbar

Checking the turbine head openings.

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Image shows how to check for blockages in the cleaner head.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image showing clearing debris from the brush bar.

Has checking the floor tool resolved the problem?

Check the extension tube, wand handle and hose for blockages.

Separate the extension tube from the wand handle by pressing the release catch on the wand handle.

Image shows how to remove the extension tube from the wand handle.

Press the release catch and remove the hose from the appliance.

Image shows how to remove the hose from the machine.

Check the extension tube, wand handle and hose for blockages and remove as necessary.

Image shows checks for blockages in the extension tube, wand handle and hose.

Has checking the extension tube, wand handle and hose resolved the problem?

Wash the filter

The filter needs to be washed at least once a month.

Is there anything else we can help you with?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

The filter should be washed at least monthly.

Remove the pre-fitler

With the bin removed, pull the pre-filter out from the top of the cyclone.

Image shows how to remove the pre filter.

Remove the post filter

Turn the post filters release catch anti clockwise until the filter cover can be removed.

Remove the post filter from the machine.

Wash the filters

Run cold water through the open end of the filter for approximately 10 seconds.

Turn the filter up side down and tap 10 times.

Squeeze and twist the filter.

Repeat until clean.

Image showing the filter being washed under a cold tap.

Dry the filter

Leave the filters in a warm place for 24 hours, until completely dry.

Ensure the filters are completely dry before refitting into machine.

Image shows the filter needs to dry for 24 hours.

Re-assemble and test the machine

Make sure the filter sits in the centre of the cyclone.

Is there anything else we can help you with?

Check electrical supply

  • Is the power cord or plug damaged?
  • Are the other household appliances working?
  • Does the vacuum work when plugged into another socket?
  • Change the (13 amp) fuse.

Has checking the electrics resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction from the extension tube

A rattling noise can indicate that there is something stuck in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Image shows how to check the suction at the end of the extension tube.

Please select the appropriate option

Which area is causing the problem?

Check the wheels

Please check the wheels and castors for obstructions and remove as necessary.

image shows where to check the wheels and castors.

If the noise remains, the issue can be resolved by booking a repair.

Has this resolved the issue?

Check the wheels

Remove the floor tool.

Clear the wheels and castors of any hair or fibres.

Check that the wheels turn freely and are free from damage

image shows where to check the wheels and castors.

Clear the brushbar

Checking the turbine head openings

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Image shows how to check for blockages in the cleaner head.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image showing clearing debris from the brush bar.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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Whistling noise

A whistling noise can be caused when the hose is pulled sharply. This is normal and shouldn't affect the machine's performance.

Is the machine still performing as well as normal?

Test the suction from the extension tube

This suggests that there is a blockage in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Image shows how to check the suction at the end of the extension tube.

Is the suction strong at the extension tube or weaker than usual?

Test the suction from the extension tube

A whistling noise suggests that there is a blockage in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Image shows how to check the suction at the end of the extension tube.

Is the suction at the extension tube strong or weaker than usual?

Wash filters and clean the bin

This issue can be resolved by washing the filters and cleaning the bin and cyclone.

Please select the appropriate option

The filter should be washed at least monthly.

Wash the filter

Please follow the steps in the video.

Has washing the filter resolved the issue?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Hot/dusty smell

The machine can smell hot and /or dusty if it has a blockage or dirty filter.

Please confirm if the machine is making a different noise as well as a smell.

Please select the appropriate option

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Image shows how to check the suction at the end of the extension tube.

Is the suction strong or weak?

Test the suction from the extension tube

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Rewinding the cable

Ensure that the machine is switched off.

Image shows which button is the power button.

Unplug the machine before rewinding the cable.

If the cable does not rewind, firmly pull it out and fully extend it until the red tape is visible.

The cord rewind button needs to be pressed down firmly to retract the cord for storage after use. When the button is pressed down far enough you should feel and hear a click, and the cord will retract.

Image shows how to rewind the cable.

Has this resolved the issue?

Clear the brushbar

Has clearing the cleanerhead resolved the issue?

Clear the brushbar

Checking the turbine head openings:

With the turbine head removed, check the openings on the tool for blockages and remove if necessary.

Image shows how to check for blockages in the cleaner head.

Unlock the brushbar end cap

Use a coin to unlock the fastener marked with a padlock.

Image showing you turning the end cap anti-clockwise to unlock it.

Remove the brushbar

Carefully remove the brushbar and clear any debris.

Image showing clearing debris from the brush bar.

Has clearing the cleanerhead resolved the issue?

Test the suction from the extension tube

This suggests that there is a blockage somewhere in the machine.

Remove the floor tool from the extension tube by pressing the release catch on the end of the extension tube.

Press the release catch on the extension tube to extend fully, ensuring it 'clicks' into place.

Place your hand over the end of the extension tube and test the suction.

Is the suction at the extension tube strong or weaker than usual?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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4/5 Very Good

5/5 Excellent

Assembling your machine

Is there anything else we can help you with?

Assembling your machine

Attach the hose to the hose inlet on the front of the machine.

Image shows how to attach the hose to the hose inlet.

Clip the wand handle to the extension tube.

Image shows how to attach the extension tube to the wand handle.

Attach the floor tool to the end of the extension tube.

  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place
Image shows how to connect the cleaner head to the extension tube.

Is there anything else we can help you with?

Using the extension tube

  • Press the release catch on the extension tube to extend, ensuring it 'clicks' into place
  • Attach the accessory tools to the wand handle or extension tube ensuring they 'click' into place
  • Alternatively, remove the extension tube and wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place
Image showing how to adjust the length of the extension tube.

Is there anything else we can help you with?

User guide

The user guide is available at the link above.

Is there anything else we can help you with?

Emptying the clear bin

Is there anything else we can help you with?

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill

Emptying the clear bin

  • Remove the bin by pressing the release button to the side of the carry handle.
Image shows how to release the bin from the machine.

To release the dirt, press the red bin release button.

  • To minimise dust/allergen contact when emptying, encase the clear bin tightly in a plastic bag and empty.
  • Remove the clear bin carefully, seal the bag tightly and dispose of as normal
Image shows how to empty the bin.
  • Close the clear bin base so it clicks into place and is secure.

Replace the clear bin and cyclone back into position on the front of the main body.

  • The recess in the base of the clear bin must fit onto the lug on the locator bracket.
  • Push the carrying handle down so it clicks into place on the top of the clear bin and cyclone ensuring it is secure.

Is there anything else we can help you with?

Quick start guide

Is there anything else we can help you with?

What's in the box?

  • DC36 Vacuum cleaner.
  • Extension tube.
  • Wand handle.
  • Floor tool
  • Hose assembly
  • Accessory tools
  • User guide

Is there anything else we can help you with?

Using the accessories

Is there anything else we can help you with?

How to attach the accessories

  • Attach the accessory tools to the wand handle or extension tube ensuring they 'click' into place.
  • Alternatively, remove the extension tube and wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.
Image shows use of accessories on both the wand handle and extension tube.

Is there anything else we can help you with?

Using turbine head

Is there anything else we can help you with?

Using the turbine head

The brushbar can be turned on and off by using the dial on the turbine head as shown below.

Brushbar turned on for carpets.

Image showing how to adjust the floor tool for use on carpeted flooring.

Brushbar turned off for hard or delicate flooring.

Image showing how to adjust the floor tool for use on hard flooring.

Using accessory tools

Attach the accessory tools to the wand handle or extension tube ensuring they 'click' into place.

Alternatively, remove the extension tube and wand handle and attach the accessory tools directly to the hose ensuring they 'click' into place.

Image shows use of accessories on both the wand handle and extension tube.

Is there anything else we can help you with?