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Dyson V7™️ Absolute

Let's get your machine working.

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Please select the appropriate option

How to clean the bin and cyclone

Remove the clear bin by holding the machine by the handle and pulling the red lever back, and then lift upwards to release the cyclone.

Image showing how to open the base of the bin.

Press the red Bin release catch located to the rear of the clear Bin.

Remove the clear Bin fully.

Image shows how to remove the bin from your machine.

Clean the bin with a damp cloth only. Do not use any detergents, polishes or air fresheners to clean the bin. Do not put the bin in the dishwasher.

Image showing how to clean the bin of your machine.

Clean the cyclone shroud with the brush on the combination tool to remove lint and dust.

Do not immerse the whole cyclone unit in water or pour water into the cyclones.

Image showing how to clean the shroud of your machine.

Ensure the bin is completely dry before replacing. To replace the bin, push it up and in to the Main body of the machine until it clicks in to place.

Image shows how to refit the bin and cyclone.

Close the bin base so it clicks into place and is secure.

Image showing how to close the bin.

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How to charge the battery

The machine can be charged on the dock or by plugging the charger directly to the machine.

Image showing the machine on charge.

The light on the charger will show when the machine is being charged and will go out when charging is complete.

The battery should be fully charged after 3.5 hours.

Is there anything else we can help you with?

Clear the floor tool

Under the Cleaner head by the Soft roller, locate the fastener. Using a coin, turn the fastener anticlockwise a quarter of the way to remove the end cap.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Please select the appropriate option

Washing the Brush bar

Beware of sharp objects when checking for blockages.

Turn the Cleaner head upside down so the underside of the Cleaner head is facing you.

Rotate the end cap to the open position.

Rotate the end cap to unlock and remove.

Gently slide the large Brush bar away from the Cleaner head and remove the end cap from the Brush bar.

Image showing how to reconnect the end cap to the soft roller.

Lift the smaller Brush bar up to remove.

Image sgowing how to remove the soft roller.

Wash both the large and small Brush bar until the water runs clear.

Image showing how to wash the soft roller brush bar.

Stand both Brush bars upright, leave to dry completely for a minimum of 24 hours.

Image showing recommended guide to drying your soft roller.

Refit the small Brush bar first by inserting the round end of the small Brush bar into place. Push down the octagonal end until it clicks into place.

Image showing how to reassemble the soft roller brush bar.

Reattach the end cap to the large Brush bar.

Slide the large Brush bar back onto the Cleaner head around the motor. Once in place rotate the end cap back into the closed position.

Close the fastener by turning a quarter turn clockwise. Ensure that the fastener is fully turned and that both the base plate and Brush bar is secure.

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We're glad the problem's been solved.

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Clean the floor tool

Undo one fastener to remove the Brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Is there anything else we can help you with?

Clear the floor tool

On the side of the Cleaner head, locate the end cap. Using a coin, turn the end cap anticlockwise a quarter of the way to remove it.

Note: There should be a small padlock icon along with directional arrows to help you unlock the end cap.

Image showing how to unlock the brush bar.

Remove the Brush bar from the Cleaner head and clear away any hair or fibres.

Check the neck of the Cleaner head (where the Cleaner head connects to the Wand) for any blockages. Ensure there is no build up of dust or debris in the small crevice between where the Brush bar sits and the neck of the Cleaner head.

Image showing how to remove the brusbar from your mini turbine head and check for blockages.

With the Brush bar clear from any debris, refit it back into the Cleaner head and securely fasten the end cap.

Place the Cleaner head onto the bin and test the machine.

Image showing how to reassemble your mini turbine head.

Is there anything else we can help you with?

Empty the bin

Empty as soon as the dirt reaches the level of the MAX mark - do not overfill. Ensure the machine is disconnected from the charger before emptying the clear bin. Be careful not to pull the 'ON' trigger.

Image showing how to remove the charger from your machine.

To release the dirt, hold the appliance by the handle, pull the red lever back and lift upwards.

Image showing to empty the bin when the max line is reached.

Continue until the bin base automatically opens and releases the dirt.

Once the dirt is released, push the cyclone back down until it clicks.

Image showing how to close down the cyclone.

Close the bin base of the machine ensuring it clicks in to place.

To close, push the cyclone downwards until it is in the normal position and manually close the base of the bin. The base will click when it is securely in place.

Image showing how to close the bin.

Is there anything else we can help you with?

Washing the filter

To remove the filter, lift it out of the top of the machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Drying the filter

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image shows how to replace the pre-filter.

Is there anything else we can help you with?

Assembling your Dyson machine

Attach the Wand to the machine via the bin inlet.

Image showing how to attach the wand to your machine.

Attach the floor tool to the end of the Wand until it clicks.

Image showing how to attach tools to the wand.

Is there anything else we can help you with?

Installing the wall dock

Please note that wall fixings are not included with the dock.

Feed the charger cable through the rear of the dock, ensuring it is held via the retainer clip as shown in the image.

Clip the end of the charger cable in the small bracket located to the front of the dock assembly until it clicks.

Image shows how to place the machine onto the docking station.

When securing the dock to the wall, ensure there is a distance of 1200m/47¼” from the floor. This is to allow the machine to sit in the dock without touching the floor.

Is there anything else we can help you with?

How to attach the accessories

All the tools provided with the machine fit directly to the Wand or the bin inlet.

Image showing how to assemble your machine.

Click the tools to the end of the Wand, ensuring the connections line up.

Image showing how to attach tools to the wand.

Remove the Wand. Place the tools directly onto the bin inlet until they click.

Image showing how to assemble your machine.

Is there anything else we can help you with?

Getting started

Please follow the steps in the video.

Is there anything else we can help you with?

Finding the serial number

The serial number can be found underneath the machine on the battery.

Image showing how to find the serial number of your machine.

Is there anything else we can help you with?

High pitched whistle

A high pitch whistle could indicate a seal is damaged or the machine is blocked.

Please follow the performance route.

Please select the appropriate option

Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in MAX power mode by sliding the switch towards max.

Image showing how to change the power mode of your machine.

Pull and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Image showing how to check the bin inlet.

Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Check the cyclone

Clean shroud using the brush part of the combination tool.

Image showing how to clean the shroud of your machine.

Clear the centre of the cyclone of any dirt or debris.

Image showing how to check the shroud for any damage or blockage.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the bin.

Seal around the bin base.

Image showing how to check the seals of your machine.

Reassemble and test machine.

Has checking the cyclone and seals resolved the problem?

We're glad the problem's been solved.

Please let us know if there's anything else we can help you with.

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Checking the Wand

Remove the Wand from the bin inlet.

Image showing how to remove the wand from your machine.

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Re-assemble and test the machine.

Has checking the Wand resolved the problem?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Remove the filter

To remove the filter, lift it out of the top of the machine.

Washing the filter

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing DO NOT refit the filter until dry.

Replacing the filter

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image shows how to replace the pre-filter.

Has washing the filter resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the bin inlet flap

This indicates that the bin entry inlet is jammed.

Re-check the flap and push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

Has this resolved the problem?

Check the cyclone

Clean shroud using the brush part of the combination tool.

Image showing how to clean the shroud of your machine.

Clear the centre of the cyclone of any dirt or debris.

Image showing how to check the shroud for any damage or blockage.

Check that the seals are not missing or damaged:

FDC seal between the cyclone and the bin base.

Seal between the cyclone and the top of the bin.

Seal around the bin base.

Image showing how to check the seals of your machine.

Re-assemble and test the machine.

Has checking the cyclone and seals resolved the problem?

Checking the Wand

Remove the wand from the bin inlet.

Image showing how to remove the wand from your machine.

Check both ends of the Wand for blockages and remove as necessary.

Image showing how to check the wand for any blockages.

Re-assemble and test the machine.

Has checking the Wand resolved the problem?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How to install this part

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Remove the bin and turn on the machine.

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to open the base of the bin.

Push the cyclone back down, leaving the bin base open.

Image showing how to close down the cyclone.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Does the machine pulsate with the bin open?

Remove the filter

Pull the filter out from the cyclone.

Image showing how to remove the pre-filter from your machine.

Press and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate with the filter removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in MAX power mode by sliding the switch towards max.

Image showing how to change the power setting on your machine.

Pull and hold the trigger for 10 seconds.

Image shows to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Check the Mini motorised head

Put the mini motorised head on the machine.

Image showing how to attach the mini motor head.

Press and hold the trigger for 10 seconds.

Image showing to pull the power trigger with the mini motor head attached.

Does the machine pulsate and cut out with the Mini Motorised head?

Test the floor tool

Attach the main floor tool directly onto the bin inlet (without the Wand).

The floor tool shown may vary from the product selected but the process remains the same.

Image showing how to attach the cleaner head to your machine.

Press and hold trigger for 10 seconds.

Does the machine pulsate and cut out with the floor tool attached?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate and undo one fastener.

Remove Brush bar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Refit the Brush bar ensuring that no bristles get stuck in either end.

Has clearing the floor tool resolved the problem?

Check the bin inlet

With the bin removed, check the bin inlet flap for blockages and remove as necessary.

Image showing how to check the bin inlet.

Ensure that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Close the bin base - hold the bin so that the inlet is pointing to the floor and shake the bin.

Does the bin rattle?

Clear the bin inlet flap

This indicates that the bin entry inlet is jammed.

Recheck the flap and push it open by hand a few times until it is free.

Image showing how to check the bin inlet.

Can the flap be pushed open by hand?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the Brush bar and clear away any hair or debris.

Pull end cap away from the Brush bar, clean and reconnect.

Check the openings for any blockages and remove as necessary. Replace the Brush bar.

Use a coin to lock the fastener, then reassemble and test the machine.

Has checking the floor tool resolved the problem?

Check the bin inlet

Pull the red lever located on the top of the machine upwards until the bin flap is open.

Image showing how to open the base of the bin.

Press the red Bin release lever, located to the rear of the clear bin.

Image shows how to remove the bin from your machine.

Check the bin inlet ensuring that it moves freely. Fluff or fibres jamming the hinge can cause the flap to close resulting in low suction and a pulsating noise.

Image showing how to check the bin inlet.

Does the bin rattle?

Check the bin inlet flap

This indicates that the bin entry inlet is jammed.

Recheck the flap and push it open by hand a few times until it is free.

Can the flap be pushed open by hand?

Clear the Mini motorised head

With the tool removed from the machine, unlock the endcap using a coin.

Image showing how to unlock the mini brush bar.

Check the opening for blockages and remove as necessary.

Refit the Brush bar ensuring that no bristles get stuck in either end, then reassemble and test the machine.

Image shows how to lock the mini brush bar.

Has clearing the Mini motorised head resolved the problem?

Check the floor tool

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in MAX power mode.

Pull and hold the trigger for 10 seconds.

Is the noise still present?

Test without the bin

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to empty the bin.

Press the red catch once the bin base is open to release the bin assembly.

Image showing how to open the base of the bin.

Push the cyclone down to click into place.

Image showing how to close down the cyclone without the bin attached.

Press and hold the trigger for 10 seconds.

Please note the machine will only run with the cyclone on and pushed down.

Image shows to pull the power trigger.

Refit the bin

Pull the cyclone release catch upwards until the bin base opens.

Image showing how to pull up the cyclone.

To refit, locate the tabs at the back of the bin in the Main body, then push the bin up until it locks in place and the power connectors are fitted together.

Image shows how to refit the bin and cyclone.

Is the noise still present with the bin removed?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How to install this part

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Check the floor tool

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode.

Image showing how to change the power setting on your machine.

Pull and hold the trigger for 10 seconds.

Image shows to pull the power trigger.

Does the machine still making a grinding noise?

Please select the appropriate option

Has any part of the machine been washed?

The video may show a different model but the process remains the same.

Wash the filter

Please follow the steps in the video (English).

Please follow the steps in the video (French).

Has washing the filter resolved the issue?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

We would advise you to carry out the blockage checks.

Please select the appropriate option

Does the machine pulsate and cut out without any tools?

Ensure the appliance is disconnected from the charger before removing the filter. Be careful not to pull the 'ON' trigger.

Washing the filter

To remove the filter, lift it out of the top of the machine.

Image showing how to remove the pre-filter from your machine.

With cold water only, run water over the outside of the filter until the water runs clear.

Turn the filter upside down and shake to remove any excess debris.

Squeeze and twist the filter with both hands to make sure the excess water is removed.

Image showing how to wash the filter.

Lay the filter on its side to dry. Leave to dry completely for a minimum of 24 hours.

Do not put the filter in a dishwasher, washing machine, tumble dryer, oven, microwave or near a naked flame.

Image showing guidelines on how to dry the pre-filter.

To refit the filter, place the dry filter back into the top of the machine. Ensure it is fitted properly.

Image shows how to replace the pre-filter.

Has washing the filter resolved the issue?

Washing the machine

Only the filter can be washed, the bin can be cleaned with a damp cloth only, and both must be completely dry before being refitted to the machine.

Were all the washed parts completely dry before the machine was used?

Machine pick up

Under normal use, any unpleasant smell can only be caused by something the machine has picked up.

Please see the pick-up route on how to remove a blockage.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Which part is broken?

You might need a replacement part.

It looks like the Bin is not working. You can solve this by ordering a new one below.

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Bin

Bin

Part no. 967699-01

Replacement bin for your Dyson vacuum cleaner.

$56.99

Currently out of stock.

$56.99

Currently out of stock.

$56.99

How to install this part

How would you rate our online support?

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You might need a replacement part.

It looks like the Charger is not working. You can solve this by ordering a new one below.

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$32.99

Charger

Part no. 967813-02

Replacement charger for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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You might need a replacement part.

It looks like the Cyclone is not working. You can solve this by ordering a new one below.

Cyclone

Part no. 967698-17

Replacement cyclone for your Dyson vacuum cleaner.

$69.99

Cyclone

Cyclone

Part no. 967698-17

Replacement cyclone for your Dyson vacuum cleaner.

$69.99

Currently out of stock.

$69.99

Currently out of stock.

$69.99

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You might need a replacement part.

It looks like the Docking station is not working. You can solve this by ordering a new one below.

Docking station

Part no. 967741-01

Replacement dock for your Dyson vacuum cleaner.

$32.99

Docking station

Part no. 967741-01

Replacement dock for your Dyson vacuum cleaner.

$32.99

$32.99

$32.99

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2/5 Average

3/5 Good

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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2/5 Average

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

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Select floor tool

Which floor tool is currently not working correctly?

Test the power

Remove the machine from the charger and ensure the machine is fully assembled.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, remove the lower soleplate.

Undo one fastener to remove.

Remove brushbar and clear away any hair or fibres.

Check the openings for any blockages and remove as necessary.

Refit the Brush bar ensuring that no bristles get stuck in either end.

Reassemble and test the machine.

Is the Brush bar now spinning?

Test the wand

Remove the tool from the Wand.

Remove the Wand from the machine.

Image showing how to remove the wand from your machine.

Put the tool directly onto the machine and test without putting the tool in contact with any surface.

Image showing how to attach the cleaner head to your machine.

Does the Brush bar spin when the head is attached to the bin inlet?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Image showing how to check the bin inlet.

Has checking the electrical contacts resolved the problem?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the Brush bar spin while in contact with the short-pile carpet?

You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-08

Replacement cleaner head for your Dyson vacuum cleaner.

$149.99

Soft roller cleaner head

Part no. 966489-08

Replacement cleaner head for your Dyson vacuum cleaner.

$149.99

Currently out of stock.

$149.99

Currently out of stock.

$149.99

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5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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You might need a replacement part.

It looks like the Quick release wand is not working. You can solve this by ordering a new one below.

Quick release wand

Part no. 967477-03

Replacement quick release wand for your Dyson vacuum cleaner.

$43.99

Quick release wand

Part no. 967477-03

Replacement quick release wand for your Dyson vacuum cleaner.

$43.99

$43.99

$43.99

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5/5 Excellent

Test the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the Brush bar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

Try on short-pile carpet

Try the tool on a low pile carpet.

Does the Brush bar spin while in contact with the low pile carpet?

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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2/5 Average

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Apologies. We can’t help you online.

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Red flashing light on machine

Pull the trigger and count the number of red flashes.

Image shows red flashing light on top of the power pack.

How many times did the light flash?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Reset

Press the button for 3 seconds and release.

Image showing to pull the power trigger.

Repeat this 5 times.

Is there still an amber light?

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But our Customer Support Team will be able to solve your problem.

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Charge the machine

Put the machine on charge for 3.5 hours and test it again.

Image showing the machine on charge.

Has this resolved the problem?

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But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

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Charge machine fully

A solid blue light will show when the machine is being charged and will go out when charging is complete.

Please charge the battery for 3.5 hours before contacting customer services.

Image showing flashing blue light on top of the power pack.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Apologies. We can’t help you online.

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Check for blockages

If the blue light is solid but the machine is cutting out please check your machine for a blockage somewhere in the machine.

Image showing solid blue light on top of the power pack.

Check the sound

Remove all tools and accessories from the machine.

Image showing how to remove the cleaner head from your machine.

Put the machine in max power mode by sliding the switch towards max.

Image showing how to change the power mode of your machine.

Pull and hold the trigger for 10 seconds.

Image showing to pull the power trigger.

Does the machine pulsate and cut out without any tools?

Return to working temperature

This indicates that the machine is outside of it's normal operating temperature (5oc - 35oc).

Please place the machine in an area that stays within this temperature range and leave it to charge there for 3.5 hours.

Image showing flashing amber light on top of the power pack.

Has this resolved the problem?

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

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Test the power

Remove machine from the charge, and ensure the machine is fully assembled.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Test the power

Remove the machine from the charger and ensure the machine is fully assembled.

Image showing how to remove the charger from your machine.

Pull the power trigger.

Image shows to pull the power trigger.

Does the machine have power?

Clear the floor tool

With the floor tool removed from the machine, turn over and undo the fastener.

Rotate the end cap to unlock and remove.

Remove the brushbar and clear away any hair or debris.

Pull end cap away from the Brush bar, clean and reconnect.

Check the openings for any blockages and remove as necessary. Replace the Brush bar.

Use a coin to lock the Brush bar.

Is the Brush bar spinning constantly?

Retest the floor tool

Test the floor tool on a surface where it has previously stalled.

Does the Brush bar spin while in contact with the floor?

Is this surface a long pile carpet or rug?

You might need a replacement part.

It looks like the Soft roller cleaner head is not working. You can solve this by ordering a new one below.

Soft roller cleaner head

Part no. 966489-08

Replacement cleaner head for your Dyson vacuum cleaner.

$149.99

Soft roller cleaner head

Part no. 966489-08

Replacement cleaner head for your Dyson vacuum cleaner.

$149.99

Currently out of stock.

$149.99

Currently out of stock.

$149.99

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Amber light while charging

If the machine was in MAX power mode when it ran out of battery, an amber light may show while it is charging.

This is normal and the light will go off before the end of the charge. Please leave the machine for 3.5 hours to recharge fully.

Please select the appropriate option

Apologies. We can't help you online.

But our Customer Support Team will be able to solve your problem. Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

4/5 Very Good

5/5 Excellent

Apologies. We can’t help you online.

But our Customer Support Team will be able to solve your problem.

Call us on 1-877-397-6622

How would you rate our online support?

1/5 Poor

2/5 Average

3/5 Good

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5/5 Excellent

Does the machine have power?

Clear the mini motorised head

With it removed from the machine, remove the Brush bar from the Mini motorised head.

Using scissors carefully cut any hair or fibres away from the Brush bar.

Reassemble the tool and attach it to the machine.

Test the tool without putting it in contact with any surface.

Does the Brush bar still not work properly without any contact?

Check the bin inlet

Check the bin inlet connections to ensure that they are not bent or damaged.

Image showing how to check the bin inlet.

Has checking the connection resolved the problem?

Check the floor tool

Place the main floor tool on directly on to the machine.

Image showing how to attach the cleaner head to your machine.

Do other tools work on the machine?

Clear the Mini motorised head

With the tool removed from the machine, undo fastener.

Remove brushbar and clear away any hair or fibres.